13TH APOSTLE ACCOMMODATION

One star is generous. Communication was almost non existent. None of the contact numbers worked except one, and even then we were left sitting in the living room with no instructions and no idea where we were meant to go. After eventually being given room 8, we realised that the patio door didn’t lock. After moving, we realised that was just the beginning, multiple doors and windows around the property didn’t lock properly. No staff on site. No other guests. Just us. As three girls staying alone, this felt beyond unsafe. We genuinely slept with a hammer we found in the garden (crazy) because that’s how uncomfortable the situation was. The place feels abandoned. There’s a filthy, unused school bus outside (that is filled with rubbish) and literally a deserted tavern next door, which really adds to the “apocalypse” atmosphere. Nothing looked properly cleaned. The bathrooms were dirty, the beds didn’t appear fresh, and the entire property felt neglected. One of my friends also believes she was bitten overnight. If you value basic security, cleanliness, or even minimal communication, stay somewhere else.

Very disappointing stay. The cleanliness of this hostel is extremely poor. The bed sheets were dirty, the floors were not properly cleaned, and even the so-called “clean” dishes in the kitchen were still dirty and unusable. The room had a strong mouldy smell, making it very uncomfortable to stay in. The showers are rusty and clearly overdue for replacement. Overall, the facilities feel old, neglected, and unhygienic. We also felt unsafe, as the doors were left unlocked and there was no reception or staff present. This added to an overall feeling of discomfort and lack of security. Due to the conditions, we had no choice but to leave and drive all the way back to Melbourne — a 3-hour drive — to find alternative accommodation, as all other places along the Great Ocean Road were fully booked. Would not recommend to anyone.

Absolutely unacceptable and unhygienic. The room was extremely dirty upon arrival — stained sheets with visible hair, unclean floors with food crumbs and debris, and dust and crumbs spread throughout the room. This is not what you expect when paying over $177 for one night.||When I contacted the owner/management to report the condition, his response was shocking and dismissive. He showed no concern and simply told me to change the sheets myself, saying there was a cupboard in the hallway with “clean” linen, and that cleaning equipment was available in the male bathroom for me to clean the room myself. I felt completely disrespected. A paying guest should never be expected to clean their own room or change used sheets.||This is a self check-in property with no staff or reception on site. All communication was via phone and email. When I checked the linen cupboard, the sheets were thrown inside an unclean cupboard and smelled mouldy, which made the situation even worse.||Due to the unhygienic conditions, I had no choice but to leave immediately. I informed management that I was returning the key and requesting a refund. Management did not care and told me to sort it out myself through Booking.com. Booking.com advised that a refund could only be processed if the owners agreed — which they refused. I have still not received my refund.||What makes this even more frustrating is that the room was relisted as available immediately after we left, meaning they were able to charge another guest for the same night.||The location is also extremely isolated — nowhere near anything, literally in the middle of nowhere. With no alternative accommodation available nearby, I was forced to drive back to Melbourne late at night, a 3-hour drive, just to find another place to stay.||Extremely disappointed and disgusted by both the cleanliness standards and the behaviour of the hostel management. I will continue pursuing my refund after this terrible experience. I will be attaching photos to this review as proof.||Would absolutely not recommend this place to anyone.

The place is well-worn, fly screen in out room was torn, shower heads were either loose or not working properly. But it has everything for one night stop over if you’re desperate and just need a place to crash. The location is close to the main lookouts.

Great place as a backpackers accommodation. Terry the owner is very friendly and accommodate your requests the best he can.

The whole “town” feels empty and abandoned. The backpackers is unstaffed, book online and you’ll get a code to get in. Manager Terry was helpful and responsive when I called him. There were no other guests.||I stayed here after a week in the Great Ocean Walk, so I could catch the bus in the morning and be clean when I did it.||The place has definitely seen better days, but it was adequately clean, and they have free wifi.||The hard water has done a number on the shower heads, so the shower was only good because I hadn’t showered in a week. Enough hot water though.||If you see it as glamping, it’s pretty great. Also if you want to probably have somewhere to yourself.

Booked this while riding my bicycle down from Warrnambool towards Geelong. It was a good stopover point for the first night. Nice place, but a bit empty since it was off season. Was weird to arrive to a completely silent hostel at sundown. Everything I needed was there though. Kettles, plates, instant coffee, hot water, clean bed linens and a towel. Charging points in the room with an extension cord. Met two other guests later in the night and had a great time anyway. Place is a bit well-worn but not filthy. Life saver on my ride. Happy travels!

Experienced an unforgettable stay, where every moment is graced with the breathtaking views of nature's finest. Beautiful and peaceful entertainment that caters to relaxation and tranquility. Enjoyed complimentary coffee and tea, ensured comfort and satisfaction throughout our stay. We booked a unit which is clean and comfy. While the owner is not on the premises, they have provided clear and comprehensive instructions to access our room. Should anyone require any assistance, they are readily available on the phone to ensure all your needs are met. We went to the Princetown Wetlands Boardwalk in the evening for short walk, which is located in walking distance. Highly recommended and exceptional value for the money paid.