acalyac
Google
Absolutely unacceptable and unhygienic. The room was extremely dirty upon arrival — stained sheets with visible hair, unclean floors with food crumbs and debris, and dust and crumbs spread throughout the room. This is not what you expect when paying over $177 for one night.||When I contacted the owner/management to report the condition, his response was shocking and dismissive. He showed no concern and simply told me to change the sheets myself, saying there was a cupboard in the hallway with “clean” linen, and that cleaning equipment was available in the male bathroom for me to clean the room myself. I felt completely disrespected. A paying guest should never be expected to clean their own room or change used sheets.||This is a self check-in property with no staff or reception on site. All communication was via phone and email. When I checked the linen cupboard, the sheets were thrown inside an unclean cupboard and smelled mouldy, which made the situation even worse.||Due to the unhygienic conditions, I had no choice but to leave immediately. I informed management that I was returning the key and requesting a refund. Management did not care and told me to sort it out myself through Booking.com. Booking.com advised that a refund could only be processed if the owners agreed — which they refused. I have still not received my refund.||What makes this even more frustrating is that the room was relisted as available immediately after we left, meaning they were able to charge another guest for the same night.||The location is also extremely isolated — nowhere near anything, literally in the middle of nowhere. With no alternative accommodation available nearby, I was forced to drive back to Melbourne late at night, a 3-hour drive, just to find another place to stay.||Extremely disappointed and disgusted by both the cleanliness standards and the behaviour of the hostel management. I will continue pursuing my refund after this terrible experience. I will be attaching photos to this review as proof.||Would absolutely not recommend this place to anyone.