15 STEPS

Customer service was rough, I went in and the owner was extremely high maintenance and a little patronizing. Her tone was just a lot and her vibe was extremely unwelcoming. Artwork is lovley but someone likable needs to be running it.

This store is a feast for the eyes, of exquisite and clever and unique items; with the current virus paralysis keeping us from traveling abroad, this is a great time to go wandering in the fresh air of the Commons and stop by this gem of a shop. I could not escape without buying a beautiful pair of earrings, a delicate little Zen handmade jigsaw puzzle, and a very reasonably-priced bar of artisan chocolate. Indeed, for the work and craftmanship and taste involved, everything was affordable and even more hard to resist as a result. I hadn't been there for too long, but will go again soon. You just can't look for things like this online, they make the impact in the store -- though, having said that, I plan to view their website to get prepped for the next in-person visit. I attach a picture of a wonderful owl pillow my daughter bought there not long ago.

Great store with a wide variety of items from artisans and craftsmen. Friendly and helpful staff too.

This is a very cool store with many high quality unique items and a very friendly helpful staff. I bought a beautiful blown glass Apple, that was museum quality and made a great gift for my good friend in Japan. The chocolates are amazing. If you're looking for quality one of a kind gifts, this is my favorite go to spot in Ithaca.

This is run by charming woman who knows everything about each piece on sale in her store. My wife and I before we had children had bought some Christmas ornaments here which we still put on our tree and dearly love. It is still the same shop and The same owner. We were offered bottled water when we arrived which was very nice for the warm day. We ended up buying some chocolates which were exceptional and I was able to get a delightful Mother’s Day gift for my wife. I highly recommend a trip to 15 steps.

Beautiful jewelry, gorgeous craft items; their buyers are spot on. This is where we do most of our Commons holiday shopping. I have purchased jewelry, Xmas tree decorations and even clothing from 15 Steps. The staff are knowledgeable and helpful, without being overbearing. They were especially kind to my teen son, who last year wanted to do holiday shopping alone. He went there and they helped him pick out several nice gifts.

I have been their client for years, but lately, I got disappointed with their service in case of faulty items. I was there before my summer vacation, and I bought a bunch of gifts, including a pair of ear hoops for myself, for which I paid approximately $40. I wore these earrings on the first day of my vacation, but I lost one right after they were hooked to my ear because the locking hooks were poorly made. I went back to the shop to report the issue, and they told me they were not responsible if the item failed to work or became defective as soon as clients left their shop's door after the purchase. Double-check item quality before you buy something there.

The people in the shop are always kind and helpful. One of the ladies helped me pick out a gift for my mom, and my mom loved it! They have wonderful unique things. The goods hey range in price from not too pricey to super special occasion. It's a lot of fun to just go in and look too.

I have shopped in this store many times and I was surprised to read this poor review. It's a shame one person's bad experience condemns the entire store. I have always encountered helpful and friendly staff here. The selection is wide and varied. The quality is superior, encompassing many artists, artisans and price ranges. You can find something in most any material; wood, metal, glass, ceramic, felt, etc. I really enjoy shopping here and have purchased many lovely items.

I went into 15 Steps a few days before Christmas to buy jewelry for my wife, only to listen to the sales personnel telling story after story about how dumb and clueless and pathetic the guys were who came in to buy jewelry for their wives on the days before Christmas. A quick joke like that would have been fine, but they themselves seemed clueless as they just carried on yukking it up about how stupid we men are. So, I left after about 5-7 minutes of that and don't plan to shop there again. There are plenty of other stores and online sites where I can buy jewelry.

15 Steps is my all-time favorite shop!! Everything is artisan-made, with a substantial number of local offerings- jewelry, CHOCOLATE (ask for a sample!), textiles, ceramics, cards, decor, and other beautiful, unusual findings. Whenever I do my gift shopping there, I end up indulging in something for myself as well Because why not "treat yourself"?! The co-owners, Bettsie and Ken, are artists themselves, as well as being completely wonderful and generous people. They and the other staff are kind, knowledgeable, and will take their time with you to help you find the perfect choices. They also support local charities. Whether you've lived in Ithaca for decades or you're visiting, you'll be treated like good friends when you walk in. Oh, and you can even get customized jewelry including engagement & wedding rings! Incredible value, too. Do yourself a favor and become a regular at this gem on the Commons!

Great selection of beautiful hand-spun mugs and other pottery items. Bought several at 50% off from the sale table they frequently have displayed. My wife and I also bought our wedding rings from here, and she loves the necklaces I occasionally buy her as well. Will be back here soon.