16 Handles

3.5 stars. Last month, 16 Handles opened a new location in the heart of Times Square. Today, I finally got the chance to stop by and try them out. I was super excited since this is only my 2nd time trying 16 Handles, with the first time being several years ago. Like most 16 Handles stores, this location is fairly small, but it does have a second floor with a nice seating area. This location looked very neat and clean, as expected from a new store. Positioned by the entrance is the toppings bar. All of the toppings (cereal, cookies, candies, and gummy bears, just to name a few) looked fresh and neatly displayed. Towards the back of the store were the machines for the soft serves, which included the ice creams, frozen yogurts, and sorbets. There is even a large fridge in the back with pre-packaged items (ice cream cakes, soft serve sandwiches and pre-packed pints) to grab and go. I must say that I was surprised to find that the toppings bar was completely open, and customers were allowed to self-serve. For some reason, I was expecting the items to be more contained and for the staff to do the serving. I knew that a lot of places have relaxed some of their covid protocols, but I was still taken aback by this. So much so that I changed my mind about ordering frozen yogurt and instead got a smoothie, knowing that the staff would have to make it behind the counter (and away from the open toppings bar). I ordered the Acai Elixir, which had acai, strawberries, blueberries and, of course, fro-yo. The smoothie was refreshing and was not too sweet but at nine bucks a cup, it was a bit steep. Tip: at this location, as part of their covid protocols, they currently do not allow for sample tastings. Tip2: download the app to earn points towards rewards

Stopped by with some friends on National ice cream day (there was a promo going on). Good amount of flavors and lots of toppings to choose from! The staff was very chill and friendly, and we even got our photo added to the wall! Pros: - Good amount of flavors to choose from - LOTS of toppings - Chill staff Cons: - Toppings bar could’ve been a bit cleaner - No indoor or outdoor dining area, more of a grab-and-go place

Very cool ice cream and fro-yo location. Employee was very nice m, friendly, and helpful to my little one. Highly recommend the apple and tiger’s blood frozen yogurts! There is seating upstairs if desired. Lots of fresh toppings and goodies to go on top of your already sweet treat!

The place could be so much better. The froyo tasted great (chocolate and cake batter) and the toppings I chose were good (Heath, edible cookie dough & mini brownies) but most of the options were melted so it wasn’t even an option. It reeks like weed & there aren’t many froyo flavor options

Love the wide variety of flavors and topping . It has a great location right next to the M&M store and a lot seating.

Cute shop with vegan options and delicious flavors to chose from :) So cute :)

My recent trip to 16 Handles in New York City turned out to be an absolute nightmare. I was hoping to indulge in a delightful frozen yogurt treat, but instead, I received the worst frozen yogurt I have ever encountered. To begin with, the quality of the frozen yogurt was utterly disappointing. It had an odd texture and tasted incredibly artificial. The flavor options were limited and lacked any real depth or richness. It was evident that the yogurt had been sitting out for far too long, resulting in a stale and unappetizing experience. Adding insult to injury, the yogurt melted within a minute of being served. It was as if I was holding a puddle of liquid rather than a frozen dessert. This not only made it impossible to enjoy the treat but also created an unhygienic and messy situation. It was disheartening to see my dessert dissolve so quickly after spending a considerable amount of money. Speaking of which, the prices at 16 Handles were exorbitant. Paying $14 for a subpar frozen yogurt is simply unacceptable. I expected a premium product at such a high price point, but instead, I received an underwhelming and unsatisfying treat that left me feeling ripped off. Furthermore, the customer service at this location was severely lacking. The staff seemed disinterested and indifferent to the customers' needs. When I expressed my dissatisfaction with the quality and melting of the yogurt, they displayed a complete lack of concern or willingness to address the issue. Their unprofessional behavior only added to my frustration and disappointment. In addition to the disappointing frozen yogurt and lackluster customer service, the overall atmosphere of the store was chaotic and uninviting. The seating area was cramped and uncomfortable, making it difficult to enjoy my dessert in a relaxed manner. The noise level was also excessively loud, further diminishing any chance of a pleasant dining experience. In conclusion, my visit to 16 Handles in New York City was a complete disaster. The abysmal quality of the frozen yogurt, coupled with the outrageous prices, apathetic customer service, and unpleasant ambiance, made it the worst frozen yogurt experience I have ever had. I strongly advise against visiting this establishment if you are seeking a satisfying frozen yogurt treat.

The taste and smoothness of the mango yogurt was truly incredible and the kiwi strawberry, although a tiny bit lacking in strong flavoring, was just the thirst quencher I was looking for. The only reason I didn’t give it 5 Stars was that the pricing felt standard or a tiny bit on the high side (but it was in downtown NY) and the stairs to access the wobbly tables were quite long & steep. But so glad we came. The mango was worth it!!!