16 Handles

The place could be so much better. The froyo tasted great (chocolate and cake batter) and the toppings I chose were good (Heath, edible cookie dough & mini brownies) but most of the options were melted so it wasn’t even an option. It reeks like weed & there aren’t many froyo flavor options

Stopped by with some friends on National ice cream day (there was a promo going on). Good amount of flavors and lots of toppings to choose from! The staff was very chill and friendly, and we even got our photo added to the wall! Pros: - Good amount of flavors to choose from - LOTS of toppings - Chill staff Cons: - Toppings bar could’ve been a bit cleaner - No indoor or outdoor dining area, more of a grab-and-go place

Arrived there at 21:20 - 40 minutes before the posted closing time. The door was locked. An unenthusiastic employee came and unlocked the door without saying a word. Another employee was packing up for the night and making me feel like I shouldn’t even be there. I went to to the toppings station where I tried to get some cookie dough, and was told that “that area is closed.” I said but the shop is still open for another 35 minutes, and he said “yeah, but that’s closed.” So basically I lost out on half of the topping options. There was then a hair in the coconut topping (which I avoided naturally.) But it makes you wonder what other contaminants could be in the rest of the toppings. 16 Handles, FYI, get some new employees, and clean up your shop.

3.5 stars. Last month, 16 Handles opened a new location in the heart of Times Square. Today, I finally got the chance to stop by and try them out. I was super excited since this is only my 2nd time trying 16 Handles, with the first time being several years ago. Like most 16 Handles stores, this location is fairly small, but it does have a second floor with a nice seating area. This location looked very neat and clean, as expected from a new store. Positioned by the entrance is the toppings bar. All of the toppings (cereal, cookies, candies, and gummy bears, just to name a few) looked fresh and neatly displayed. Towards the back of the store were the machines for the soft serves, which included the ice creams, frozen yogurts, and sorbets. There is even a large fridge in the back with pre-packaged items (ice cream cakes, soft serve sandwiches and pre-packed pints) to grab and go. I must say that I was surprised to find that the toppings bar was completely open, and customers were allowed to self-serve. For some reason, I was expecting the items to be more contained and for the staff to do the serving. I knew that a lot of places have relaxed some of their covid protocols, but I was still taken aback by this. So much so that I changed my mind about ordering frozen yogurt and instead got a smoothie, knowing that the staff would have to make it behind the counter (and away from the open toppings bar). I ordered the Acai Elixir, which had acai, strawberries, blueberries and, of course, fro-yo. The smoothie was refreshing and was not too sweet but at nine bucks a cup, it was a bit steep. Tip: at this location, as part of their covid protocols, they currently do not allow for sample tastings. Tip2: download the app to earn points towards rewards

Love the wide variety of flavors and topping . It has a great location right next to the M&M store and a lot seating.

This place was honestly not the best experience. I am a total fan of fro-yo, and was expecting a clean space, with different toppings, but as soon as I can in, I thought I entered the wrong place. The fro-yo station was a bit of a mess, and the yogurt were all over the floor. The taste (the original flavor) was tart, and just the flavor you expect.It was okay, but honestly, the place could have been a little cleaner :)

We visited this location while in Times Square and what a disappointment it is. The staff are miserable and not helpful. The floor is disgusting. The toppings were cross contaminated. Just a disgusting ice cream place which is very unfortunate because on paper it looks like it'd be awesome. Also, the price is a ripoff. 0/5, would not recommend. Try literally anywhere else. Follow me for more reviews, photos and tips.

My friend got a milkshake from here and started feeling sick pretty immediately. She ended up getting food poisoning from this and throwing up 5 times throughout the night. It had to be the milkshake because it's the only thing she had that the rest of us did not have. It put quite the damper on our trip as we were visiting from out of town. The store also had an unsanitary appearance.