Jordan D.
Google
I can not in good faith recommend staying at Villa 16 Tulum or using Travel Experimental for any travel bookings. Our house was robbed while staying there, resulting in 2 of my friends having their passports, jewelry, electronics, and other belongings stolen. The company ensured we would have 24/7 security which is a big reason we booked with them. The first night in their residence, we noticed the lack of security, to which they informed us they were unprepared and did not have security (ergo breaching our agreement). After expressing our discomfort, they hired a friend of the family to be our security guard. That same friend of the family was seen on the security footage covering the video camera, allowing an unauthorized person to enter the villa on the night of the robbery. The company has assumed no responsibility for the fact that people were robbed on their property, the fact that they did not have security present when that was a required part of the agreement, or the fact that their hired individual acted out of bad faith and suspiciously (for which we can only assume was the robber, or helped his friend who enter rob us). We gave them ample opportunities to amend the situation financially and/or otherwise, for which they refused.
Edit based on their response below: "Reported difficulties" instead of acknowledging a robbery of passports and valuables on your property is ridiculous. The security guard was a maintenance worker that you were friends with after you were ill prepared with real security (we have text proof of this). We also have the footage of this "real security guard" covering the front camera allowing an unauthorized person inside (go to @lexihailey_ tiktok video to see the camera footage). Your continuous refusal to accept any responsibility is astounding. They did not accompany you to the police station because we all felt your actions were suspicious. Again, I would not recommend staying here.
