Eric W.
Yelp
I cannot recommend the 1880 Train's staff enough! We were on vacation in the Black Hills area of South Dakota in early September of 2025, and my wife broke her heel (on the 1st day of vacation, no less). We had reserved and prepaid for our tickets, as is recommended, for four adults in one of the end train cars, with a two hour layover planned in Keystone for lunch and sightseeing. This was well before my wife's accident. We arrived early for departure, not knowing what accommodations could be made to get her onto the train. Turns out, one of the cars is handicap accessible, and they were able to change our seats to that car, and our return train trip, so that my wife didn't have to hobble into Keystone on crutches and a boot. We were able to stay in the same car on the same train, with seats for the return trip just across the aisle (so we would get a different view on the way back). They went above and beyond to help us enjoy the trip and made my wife, who was in pain and feeling awful for "ruining" our vacation (she didn't) feel much better about the situation.
Oh, and the countryside is gorgeous! We loved the train ride and the trivia shared on the journey. Would do this again in a heartbeat, but hopefully without any broken limbs! Thank you again, 1880 Train staff! You deserve a raise!