April H.
Yelp
We went on a Monday night without a reservation and were surprised when the hostess told us walk-ins had to sit at the bar or high tops--even though there were only about 10 tables full. I requested a lower table due to a back issue, and she made it feel like a huge inconvenience, bringing in someone else to "approve" it.
Our drinks were good and our server was kind, though some service moments were awkward. For example, part of my husband's meal (wings) came out as an appetizer instead of with his entrée. The waitress just said, "That wasn't supposed to come out yet," made a face, and walked away. No correction, no fresh order of wings with his fries later.
When our food came, things only got worse. No steak knife was brought, and no one came by to check on us for quite some time. I ordered the ribeye, which turned out to be mostly fat with very little edible meat. The seasoning and char were delicious, but the cut was extremely poor quality. I had maybe a quarter of an actual steak.
When I finally shared my disappointment with the server, she was nice but said all she could do was show the chef. Then the owner came out, and the tone completely shifted. Instead of listening, she was instantly defensive, telling me, "Well, ribeye is a fatty cut," in a tone that felt condescending. When I asked if she'd eat the steak I was served, she replied, "I don't eat meat," but insisted it was "high quality." There was no sense of accountability, and her entire demeanor was combative rather than solution-oriented.
By the time she asked what she could do, it felt like she assumed we were trying to get free food, which couldn't have been further from the truth. I was simply disappointed and wanted to be heard and treated with care. If someone had checked in earlier, I probably would've switched to the filet or tried something else. Instead, I left frustrated and still hungry.
We ended the night at Mio Osteria for dessert and a drink, where the guest experience was immediately warmer and more professional. If you're looking for an excellent steak and true hospitality, I recommend Moussali Prime--night and day difference. For the price point, 1933 House of Bourbon does not deliver. It may look like fine dining on the surface, but the experience felt more like Walmart at Nordstrom cost. We won't be returning.