Cherise B.
Yelp
I didn't even get the chance to try the food because I left the establishment due to how I was treated. I was visiting the area and decided to stop by around 6:20 PM on a Friday evening. The restaurant was about 1/4 full when I walked in, and I asked the hostess if there was a table for two available for my husband and me.
The hostess responded, "Not really, because we're kind of booked," despite the restaurant being mostly empty. She then added that the bar was available. I asked to look at the menu to decide if I wanted to eat there.
As I was looking at the menu, an older Caucasian couple walked in after me. The hostess immediately greeted them and asked if they preferred a high or low table. They responded, "low table," and she promptly seated them at a table in the back.
I was shocked and waited for her to return to ask why she had told me no tables were available. Her response was, "Well, you didn't ask for a table." I reminded her that I did ask for a table, and she had told me they were "kind of booked" but the bar was an option. Yet she made a table available for the couple who arrived after me. She then said, "Well, I can seat you at a table now."
At that point, I declined. No thank you. I walked out. This establishment just lost a new customer due to what I believe to be discriminatory behavior. I will gladly take my business elsewhere.
Update: We drove another 10 minutes to Fat Boiz in McDonough and received a table right away along with great food and music! It made my night, and we will definitely return to Fat Boiz.
As a business owner myself, we have to make sure our customer service is top notch. Your staff is the face of your company and the first people potential customers will see. That can make or break your establishment as the customer service will turn them into repeat customers or non-existing ones.