Chorong Choi
Google
We stayed at 1K Paris Hotel from Tuesday, December 31st, to Thursday, January 2nd, and found the experience disappointing.
The most significant issue was the smell of smoke in our non-smoking room, which the manager attributed to a New Year’s Eve event in the lobby where smoking occurred. While this may explain the issue, it remains the hotel’s responsibility to ensure a smoke-free environment in non-smoking rooms.
When we raised our concerns, no alternative rooms were available, and the night staff couldn’t address a refund, leaving us to endure the conditions. The next day, the manager initially directed us to Booking.com, despite this being a hotel issue. She later promised a resolution by Friday but failed to follow up, even after we contacted her via email and WhatsApp. We expressed concerns about this timeline, as we were leaving Thursday, but the manager dismissed them, and the matter still remains unresolved.
Additionally, cleanliness issues, such as dusts, a pen mark and hair on the bed, further detracted from our stay.
Overall communication, service quality, and accountability were below expectations. As frequent visitors to Paris, we know there are better options in Le Marais offering superior service at a similar price point. We hope the management addresses these issues.