21 Broad Hotel

We stayed here for one night, and considering the $370 price for the room, our experience was absolutely unacceptable: 1. The room was on the ground floor and unbearably noisy. 2. The heater didn’t work properly, and the maintenance guy was extremely rude when we called. They make it seem like you can control the temperature, but you actually can’t. 3. Breakfast was pretty disgusting. There was MOLD on the strawberries, and it was obvious that the muffins and boiled eggs were at least 2–3 days old. The boiled eggs, in particular, felt like eating golf balls. For the price we paid, this level of neglect is shocking. At the very least, they should ensure the food isn’t expired before serving it. When I pointed out the moldy strawberries to the staff, she didn’t even apologize, she just took them away. Absolutely embarrassing quality and service!

We stayed at the Swain House (19 broad) as part of a large friends group. 1st and foremost- a comfortable bed! Wonderful location - close to everything downtown. The rooms closer to the street side can be noisy from the street scene. If possible, reserve the rooms on the back side of the house where we were! Great people watching on the porch and a gathering place for friends. Love the delicious continental breakfast, the ice cream social/ cookies in the afternoon, and the cocktail mixers. Great staff. Room service every day which is not a given these days in other inns/hotels. It’s our 3rd year in this hotel and we love it every year.

We stayed at 21 Broad this week and didn’t want to leave! The location downtown is excellent. It is near numerous shops and restaurants. The building itself is wonderful and the decor was beautiful without being stuffy. The staff is amazing! They couldn’t have been more helpful. And the patio out back was a really nice place for some sun or drinks. We would definitely stay at 21 Broad again!

I believe you cant find a better place in Nantucket in terms of location, price, service, rooms and amenities. The staff is super attentive even before they welcome you in the facility and then throughout the period you would reside there. Can't recommend this place enough.

Rooms and location are almost perfect. The people at the frying seat were exceptional. My only slight Complaint was the shower in our room was tiny and we are not big people. But it worked fine and we would stay here again!

Recently spent a few nights at the 21 Broad hotel, and had the most amazing experience. The location was absolutely perfect, and the ambiance was great. The mixer bar and fireplace was the perfect way to start the night. Devan and Amanda were both extremely helpful and super sweet. I highly recommend 21 Broad hotel for your next stay on Nantucket.

Walk out the front door of this beautiful Inn right into town and start enjoying Nantucket! From checkin, breakfast, concierge and comfort of room everything was first class . Don’t hesitate… reserve Today!!

We have been to Nantucket 4 or 5 times. We love this place so much, it is the only place we stay. Amanda, Richard, Nick were all so Wonderful. We go to relax and rest a little. It is Beautiful, clean and so comfortable. We love that 21 Broad is so close to everything. All of the restaurants in the town are walkable. We try to go to a different restaurant each time. We do have favorites. Love, love it!

Amanda greets you with a welcoming smile and true warmth. She explains the perks..... fantastic continental breakfast till 10:30 am, coffee, tea and water stations available all day, late afternoon hot cookies right from oven, chips etc and all kinds of drink mixers. (byob). The expansive deck and fire pit is surprisingly large and comfortable. Beautiful flowers and comfy furniture. Rooms are well appointed and comfortable and very clean Can't come up with anything to complain about! Great proximity to downtown area and restaurants all within short walking distance. Highly recommend this hotel.

Really lovely modernized located in center great part of town - bb inn Efficiently run Rooms spacious Mattress not so good- sunk And staff including mgr pretty aloof- not warm at all But well priced and nice Next time would want a place w pool for sure

21 Broad is welcoming, warm and inviting. It feels like a modern bed and breakfast with some fun perks. Pros: Attentive and friendly staff, great location, an elevator, easy to get transportation to different fun locations, wonderful breakfast and early evening snacks, beach chairs and towels are always available, refrigerator in the room, and a wonderful courtyard. Cons: Our room had a musty smell even though it had a humidifier, there were a few ants in our bathroom, and you can hear other people in the building and in the courtyard. There was a person working in the guest lobby area and you could hear the person throughout the first floor. But you're in the middle of Nantucket in a trendy, fun location- a little noise didn't bother us at all! Overall we had a lovely stay at 21 Broad.

The best part of 21 broad. The location is great. Can't beat it. The hotel is wonderfully renovated. New rooms and baths. Very tastefully done. Daily room servicing was very well done. Great common area to relax and read, both indoors and out. On the negative side, the Wi-Fi is slower than molasses. Also on the negative side , the breakfast is really poor. 1/4 cup size overnight oaks and yoghurts with chia seeds. The baked goods were tiny and all heavily sugared. A problem for us since we don't eat sugar like that. No fruit. The coffee was fine, but you would think that for this price point, you would get a ceramic mug (funnily enough we have a kuerig in our room and that has ceramic mugs). The grocery store is nearby and the room has a fridge so we bought bananas and fruit to take to breakfast

Could sing praises all day; our stay here was absolutely wonderful. We arrived with a buttload of things, because we were traveling with an infant and someone came to help immediately without us even asking, which made a really great first impression. The decor is so cute, refreshing, and modern. The location is perfect!! 3-10 minute walk from nearly everything!!! The staff were very personable and kind. Room was spacious and impeccably clean. Particularly good size bathroom. The chocolate chip cookies quickly became an obsession that I admittedly began to plan my afternoon around. We enjoyed grabbing breakfast nearby and bringing it back to eat on the patio in the morning. And we loved the fire pit and the complimentary little drinks at night. Richard the manager, was particularly helpful, attentive, and overall accommodating to our needs surrounding our little one. Will definitely be recommending 21 Broad and staying here again.

I was fortunate enough to get to stay at 21 Broad with some friends during a short trip to Nantucket in late December. In conversation with one of the hotel employees we found out how expensive the hotel is during their peak season, WOW! It's a tasteful and modern renovated old building. They tout the vitamin C rain shower but while I found the shower head nice I didn't really notice a difference from the vitamin C. What the hotel does have is an amazing location. It's a very short walk from the fast steamship ferry and right where you probably want to be as far as shopping and restaurants. Their breakfast is lovely and we enjoyed it thoroughly. They had yogurt, a variety of freshly made muffins and breads, chia pudding, a delicious toast with ricotta cheese and pomegranate arils, coffee, tea, juice, etc. The hotel puts out mix-ins for happy hour in the afternoon and offers guests freshly baked sea salt chocolate chip cookies. It's so great and relaxing to have those amenities when you're on vacation. My one complaint is a common theme in the hotel reviews. On the second night the room next to me was occupied. I could hear word for word every conversation they had. The walls are pretty thin. Lovely hotel but privacy is nice too!

Such a quaint bed and breakfast set in an old Victorian house. Pros: beautiful shower with malin & goetz toiletries, in the heart of town and a 5 minute drive from the beach. Cons: rooms are small and walls are thin. There was very much a feeling of staying in someone's house instead of a hotel which can be both a pro and a con. When we stayed there they served fresh baked cookies at the end of the day- definitely a pro!

Most amazing room. Super clean. Super comfy bed (i wanted to steal the sheets- sooooo silky and soft). The staff was very kind. The decor is super cute. I hope I get to come back and get the same room over and over again.

This is a great spot! The location is extremely accessible and within walking distance from the ferry and local restaurants and bars! The hotel is clean, modern, and obviously well kept. The employees are professional and helpful. We really enjoyed our stay- 21 Broad is doing it right!

When you spend $500 on one night in a hotel or bed & breakfast, do you expect to be woken up at all hours of the night and morning? You probably expect to be greeted by a friendly face when you check in as well. Not the case for us. At 5pm on a Thursday, we were "greeted" by an uninterested female, not quite sure if she was an adult or a teenager. She definitely would have preferred to play on her phone than greet us and hand us our key. Unfortunately, shortly after we put our things in our room, we went out to explore the town. If we had stayed in and tried to take a nap, maybe we would have discovered that our room (101) was the loudest room in the place. People coming and going out the front door every five minutes. People pounding up and down the stairs. Oh, but not only is it loud, you must also speak very softly in that room or else everyone in the drawing rooms will hear you. If you don't voice your complaints before 10pm, then you're out of luck. There's no one here to help you after that. I mentioned my dissatisfaction as we checked out, but was just told that it's weird we didn't love the room because so many people love it. I think that was a bold faced lie. Only a deaf mute that doesn't use the bathroom would love that room. If I had known we'd be in such an awful room, I wouldn't have even considered paying $50 for it, let alone $500. They really should have offered to refund a part of our deposit or give us a complimentary night at one of their sister locations, but that's only if they wanted a second chance and repeat business. Some places don't care about that. I gave 2 stars because the chocolate chip cookies were amazing. And the decor of the place was very modern and attractive. But, I will never stay here again. I will definitely stop by and buy some cookies, but no sleeping here.

Spent my 33rd birthday here with my husband and so glad we stayed at 21broad. The location is great, the staff are amazing and the accommodations are cozy. Can't beat the vitamin c shower and late night cookies!

I wish I could say that I enjoyed my stay at 21 Broad, but thanks to the abominable general managers, that would be a lie. We have been coming to Nantucket for many years and thought we'd try out a new accommodation this summer. However, it became abundantly clear that we had made a big mistake in choosing this hotel. The male manager had an obvious superiority complex, and I constantly felt as though I was being talked down to. Rather than addressing my questions and concerns with kindness and professionalism, I was met with a condescending attitude and the overall impression that he would rather be anywhere else. In terms of the female manager, she appeared to constantly be in a foul mood, and it was as if I could feel the stress emanating from her. I also got the vibe that her employees were on-edge as a result. I understand that management is a demanding profession, but if one cannot handle such a job to the point where their staff appears unhappy and their stress affects guests, they are not qualified. As I spoke to other guests on the outdoor patio, I learned that many shared this opinion about the general managers. It is truly a shame that such a beautiful property is being dragged down by those running it. Suffice to say, we will not be back.

We stayed here for 5 nights in mid-September. I've also stayed at their sister property on 76 Broad street. The location is terrific, but I found that the staff at 21 was not as friendly as my stay last year at 76. The breakfast was delicious and they had a nice healthy selection. The room was under decorated and I really wasn't impressed compared with the rooms pictured or the ones at 76. They really should add some additional color accents to pull the room together.

We love everything about this place: the location, the decor, the homey feel, the staff, the amazing eclectic breakfast, its afternoon chocolate chip cookies warm and oozing, early evening happy hour, the peaceful, quiet atmosphere. Everything!

My husband and I love staying here. The staff are attentive and housekeeping is amazing. Morning breakfasts are healthy and on trend. They will make the island's best choc chip cookies upon request and keep you quenched with poland springs. It is my home away from home

Excellent place to stay. Super clean and like brand new. The only complaint... walls are paper thin and you can hear everything from other rooms. Literally everything

21 Broad a Lark Hotel was Amazing. Newly renovated and furnished with modern furniture this hotel met all of our needs. It is conveniently located in town close to everything. The AC is fabulous. The gourmet breakfast and cocktail hour are an added bonus. The staff couldn't be nicer. A+++

This is a fantastic hotel, easily on par with the best hotels I've stayed at in the world. The property is located in a great spot (near a bus stop, the juice bar, whaling museum, dune, etc.). The decor is charming and clean, the bathrooms are large, the provide an iPad with bookmarks of things to check out. The breakfast in the morning is quick, delicious and adorable, with great tea and coffee. And the staff, so friendly but not overbearing. They strike a great balance. I'm not sure I have enough good things to say about this hotel. It has to be one of the best on Nantucket, cause it's definitely one of the best I ever stayed at.

Our stay at 21 broad hotel boutique was an experience you can only dream off. The owners were warm and welcoming and the lobby decor was as if you just walked into your own living room. Each morning a complimentary breakfast is served and this is not your ordinary continental stuff . It is apparent that time and effort went into each fresh baked croissant, the fresh made smoothie and the fresh fruit. Not to mention the smell of cookies right out of the oven waiting for you as you return from a day in town.

21 Broad is the epitome of Nantucket. This boutique hotel provides a homey feel on the island with vibrant colors in a cozy environment. It is located near shops and restaurants. You can walk basically anywhere from the hotel. The beds are comfy and I loved the Lather products. Breakfast was great and had gluten free options which I really appreciated. When I visit Nantucket again, I will be staying here.

Amazing customer service. Bethany was willing to go above and beyond to make us dinner reservations and had tips on all avenues of our trip. Small hotel so they remember you when you come and go which feels like home. Would stay here again with out a second thought. Great location and walkable to all of downtown.

We stayed at 21 Broad in early May 2019. Our trip was a mixture of business and pleasure. 21 Broad is extremely clean. Our room was nicely furnished and the bed was very comfy! My husband enjoyed the steam room which helped him unwind from our day of travel. 21 Broad is just a short walk up from the ferry and is centrally located. Awesome shops and restaurants are all around and a stop & shop supermarket is just a few blocks away. There is a nice front porch where you can sit and people watch and a large deck on the back/side with a fire pit at night. Great spot to socialize! The customer service is excellent! The front desk staff were kind, friendly, available, and accommodating. We forgot a corkscrew and wine glasses for our trip and Jeff eagerly helped us out by providing a corkscrew and several wine glasses. The baked goods at breakfast are all homemade on site and are out of this world delicious! Amanda even shared her recipe for cranberry bread puddding as my husband raved about it! When business again brings us to Nantucket, we will stay at 21 Broad again!

The hotel was beautiful, spotless, and in a great location. Ryan & Tavis were fantastic, as were their culinary treats - cookies, snacks, and breakfast were all amazing. I was pleasantly surprised to find there was a coffee & tea station the second floor (where our room was), so we didn't even have to go back downstairs for hot beverages. Would love to visit again!

The hotel is beautiful, with modern and tasteful decorations. The staff was very friendly and the breakfast, amazing. I was really pleased with how clean my room was and the common areas as well. I'm sure in the summer it can get very loud, since it's right downtown with bars around, but it was fine for me in the spring. I'd definitely come back and highly recommend this place!

We stayed at 21 Broad for two nights beginning October 20. We were greeted by a very friendly and courteous staff. They had upgraded (at no charge) our room from a queen size bed to one with a king-size bed because they had one available. The building is an old Victorian house that has been carefully and tastefully updated with the latest amenities while maintaining the old world feeling of Nantucket. They gave us (loaned/provided) an iPad for our use. The iPad had numerous Apps on it to help us navigate everything that Nantucket has to offer. The room was on the third floor and was beautiful. It overlooked the downtown area. The hotel provided a continental breakfast that was just enough - home-made muffins, yogurt, fruit, oatmeal, juices, etc. Great hotel, great accommodations and great staff. We were also fortunate to notice on their webpage that their was a fall special that gave us the second night of our stay at 50% off. Can't beat that. Thank you 21 Broad!

Beyond disappointed with the service and staff at this property. Be very careful when booking. There is a $$ penalty for ANY change made to a reservation, after booking -- even a shortening of stay and even outside of their 14 day cancellation window. My husband and I are both working professionals and travel often - we're very familiar with hotel bookings, loyalty programs, cancellation policies - you name it. We're also familiar with quality service - having both worked in heavy customer facing roles and marketing for a long time. We were looking forward to staying at 21 Broad for a baby moon in Nantucket before the arrival of our 2nd child. At the time of booking, I called and spoke with the front desk (Maggie) about the property, Nantucket, etc. I knew our dates might have to change by a night or two, but when speaking with Maggie, she assured me there was no risk in booking and changing things later, as long as we were outside of a 14 day cancellation policy. That seemed plenty reasonable and I moved forward with confirming our 5 night stay. A couple weeks later, I learned I needed to shorten our stay to just 3 nights. We were outside of the 14 day policy, so I called to make the change and Maggie then informed me that we'd be charged a 10% fee for the nights we were no longer staying. I requested that she have her manager call me the next day. 2 days later, I get a call from the 'supervisor' who accuses me of lying and shares with me how familiar his staff is with their booking policies and that they have a print out taped to the front desk reminding them (I'm glad he thinks the print out is so necessary -- sounds like a training issue to me). He asked me if I'd read their cancellation policy within our confirmation email. No -- I hadn't, because what I had done was taken the time to call the hotel - in advance of our booking - and discuss our booking/cancellation options, trusting that I was getting the right information from their staff. Mind you, outside of this change I made...we were still planning to spend 3 nights there. I could go on and on about how the phone call went on with the supervisor trying to justify over and over again why he wouldn't be releasing the fee...and how many of these calls he has to make every day/week (sounds like I'm not the only one this has happened to - maybe they should revisit the policy or how they inform of it). Rather - this property has a management problem and should really work on training it's staff to better inform travelers that don't read every bit of fine print AFTER booking. Not that it would have mattered had I even read it, since the policy allow NO CHANGES WITHOUT PENALTY -- evening a shortening of stay. The experience left me in tears and incredibly disappointed. We will not be staying with 21 Broad next month, nor any Lark Property for that matter. If this is how they manage a customer experience before you even arrive, I have little faith that they're executing as well on site as the reviews state to date... Super disappointed and shame on you guys for ruining a weekend we were so looking forward to...all over a couple hundred bucks. If we can afford to stay at your property, we can certainly afford the fee, but what ever happen to principal? Maybe the customer isn't always right, though I've never run a business that way...

Sitting on the ferry and already missing this place!! Where to start...first I will begin with the GM Ryan who so kindly allowed us to switch our arrival date due to predicted rain the entire stay & my concern about the ferry in tough weather :). The inn is a beauty...exactly what one wants and needs for a Nantucket stay. Beautiful crisp spotless guest rooms and inviting gathering spots. Loved the back deck with the fire pit for breakfast & HH (BYOB, they provide the rest) and the front porch is beautiful with great DWR rockers! But the true stars of this charming inn are the staff: Barbara, Jenna, Gavin, Ben, Amoy, housekeeping staff, and aforementioned Ryan and his wife Tavis...they really go the distance (plus they are truly adorable). Nice array of continental breakfast options and homemade cookies, complimentary use of iPads, beach bags and towels...it's just that great!! Oh, and the location is superb...2 blocks from the ferry & restaurants all around. We will be back!

My wife and I decided to visit Nantucket just before the heavy season kicked in and found 21 Broad through Lark Hotels, which we have stayed in before and enjoyed. Coming to the island we were celebrating a long needed vacation and also a mini honeymoon. We are recently married and haven't had a minute of time to get away so this was important. The hotel is just a few blocks from the ferry, also has easy access to taxis and bus stops. In a close walking distance to downtown, lighthouses, beaches, restaurants and bars the location is very accommodating. We were immediately greeted by Shannon and Dan who were very happy to see us and were extremely accommodating as to whatever we needed. The lobby was light, contemporary and inviting, the smell of fresh cookies permeating the air (which were delicious by the way). The room was very neat, clean and beautiful overlooking the harbor, open the windows in the morning and smell the fresh sea air, outstanding! The ENTIRE team was superb at recommending places to visit, eat and have a great time in general. Before our visit I was in personal contact with Korin, the General Manager, who was very kind and happy to have us visit. She was excited that we chose 21 Broad and after our visit I am also. For our mini honeymoon Korin sent us a celebratory bottle of champagne. Wonderful and very thoughtful. Bethany made our day every day! Her charm, constant smile and attentiveness to our every need was second to none. She simply wanted every moment of our stay to be perfect, I had extreme comfort in knowing that if there was any glitch she would be right there on top of it. Bethany went out of her way every day to make sure that our stay was exemplary. She even called a local restaurant and made us dinner reservations at last minute, twice. We never wanted to leave and I actually called the hotel a few minutes ago and thanked Bethany personally....again. She really made our entire experience that much more enjoyable. I thank the entire staff of 21 Broad and wish we were still there. Our experience was outstanding and we cannot wait to see you all again. -----DJ & Shannon

Excellent experience. Amazing breakfast. Very clean. Friendly service. The location is perfect, walking distance to ferry and all restaurants/shopping. The shuttle to the beach is right next to the property. It was a little pricey but we felt it was worth it.

We were in town for a wedding and had never been to New England or Portsmouth before so we wanted a place to stay that would be close to downtown and of course near the water. Ale house Inn is just the place. It is within walking distance to many wonderful restaurants and shops. It is just a short walk to the memorial bridge where you can literally walk to Kittery, Maine. The staff was very friendly and knowledgeable of the area and gave us good suggestions for places to eat with easy directions. They always had a smile on their face and asked us about our day. If we're in the area again we will definitely stay here.

This hotel was not what I was expecting. First the person who greeted us at the desk told as about the hotel and what to expect like a robot. She never stopped to take a breath of air or allow us to ask questions. She rattled off the wifi password so fast that I'm not sure recording her would have helped. Next the room was small, there was just enough room to walk on either side of the bed. No desk which made it difficult to work on my laptop. Breakfast while included did not start until 8AM. This was of no benefit to me as I had a business meeting that began before that. The most disturbing thing was when we pulled back the sheets to go to bed and found numerous hairs in the bed. Hotel staff are not at the desk over night so I had to call a number. The person on the other end seemed perturbed and said "I'll come change the sheets" Really? I would have expected a room change. We will not be staying here again.

Excellent, excellent. One of the best places I've stayed in Nantucket in 30 years and will be back there again. The rooms are wonderful, comfortable, bright and lovely. Vitamin C showers, great towels, water in the room, I phone clocks. The staff is the friendliest on the island. Now they are like old friends. And the breakfast and afternoon snacks are healthy and great. The location is excellent and the outside patio is a great addition.