21c Museum Hotel St Louis

I stayed for a night here and had mainly positive feelings leaving. I enjoyed the hotels atmosphere and artistic touches. The bar/lounge area was a great place to hangout and enjoy happy hour. The restaurant on site is a bit over priced for the average food. The pool/hotub and saunas made for a wonderful relaxing afternoon. I was also able to get an early morning swim with their early pool hours. The biggest down side here was the lack of attention from room service. Upon arrival my pillow case was dirty and we did not have any body wash in our shower. When I called to request a new pillow case and a refill of soap they told me they would put the request in right away. This request was still not fulfilled after calling the desk three times over a span of 4 hours. After reading other reviews this seems to be a trend here. With better quality customer support this hotel would have been perfect. Overall, I would stay here again but I hope to see improvement with the room service requests.

Very nice hotel with comfortable beds and an artsy vibe. We stayed in the bunk bed room, which was cozy and comfortable, though definitely on the smaller side. The bathroom was modern and well-designed, and the TV had casting capabilities, which was a nice touch. The on-site art gallery was cool and unique, though not particularly memorable. The pool and gym area were both excellent—great atmosphere and well-maintained. A few downsides: I was a bit disappointed with the room size. Housekeeping came in but only took out the trash—they left a bottle of spray cleaner in the bathroom and didn’t make the beds or vacuum. I requested a hair dryer and was told there was one under the sink, but it wasn’t there. I also called the front desk three times before checkout to ask for help with our bags, but no one picked up. Lastly, getting ice was inconvenient—you have to call and request it since the machine is behind the housekeeping room. The body wash bottle was empty in the shower. And the a/c made noises during the night as well. Overall, a stylish and comfortable hotel, but some service details could be improved.

21c is a boutique museum with multiple locations, this one being in the downtown St Louis area. It's relatively easy to get to, however there is only street parking and expensive valet ($50+ per night), which is run on a poorly run system that can't find your ticket and then employees act like you don't know how to read directions. Inside, they have a restaurant and bar at Idol Wolf which is fantastic and then a breakfast place that's overly expensive and not worth the poor service and mediocre food. The staff at the front desk are a mix, one ignored us for 15 minutes standing there and then try to talk us out of our room to upgrade, and the other (who was helping a couple in front of us at first) was very nice and trying to explain all the details in length. The rooms were modern and nice, bunk beds was a smaller room but a bigger bathroom. The outlets in both bunks didn't work and the chargers on the clock on the desk that come in the room didn't work either. The amenities like the pool and other water related activities were fantastic, located in the basement. The pool was massive, the hot tub is huge, and the saunas and steam rooms were well taken care of. They have 2 fitness rooms as well that come with your stay. Overall it's a nice place at a decent price, but valet is a ripoff with a bad software to store your car data because they know they can, some of the staff need some training in customer service, and they need to work on the food at the cafe. It could easily be a 5 star place with some simple attitude checks since the facilities are in great condition.

My stay was amazing. The complimentary room upgrade was out of this world and staff were so kind. The artwork throughout the hotel and the gallery on the second floor left me in awe. This hotel is genuinely such a cool space. Restaurants and food/drink were great as well.

i’ve stayed in quite a few 21c hotels & this was probably the most disappointing. the AC was off when we arrived to our room so it was sweltering. unfortunately it was already pretty late so we were going to bed waiting for the room to cool. it smelled a bit like sewage in our room, but we survived. overall I love the unique stay, but this room is pretty generic. the area is fine, can feel a little sketch. the valet was super kind & front desk was a great help. probably wouldn’t stay here again unless I needed to.

Loved this gorgeous hotel, the art was only an added bonus to the luxurious room, bed, and bathroom. The shower was so nice and I loved the included hair and body products. The bed was perfect and I got a restful sleep! Only downside would be the location. We bought parking a few blocks away because it was cheaper than the valet. The area around the hotel kinda sketched us out- abandoned buildings with broken windows. Not the hotel’s fault, but something that we may keep in mind if we visit again (and may have to pay for valet). Didn’t get a chance to check out the pool but definitely something worth coming back for!

I loved staying at 21c for my birthday. The room was clean, chic and comfortable. We got the deluxe king which came with an awesome soaking tub, living room, two TVs and a fridge. 21c sent up a bottle of champagne for my birthday which made the day incredibly special. Hubby and I loved the lap pool downstairs, jacuzzi and saunas which we had all to ourselves! The coffee shop had an insanely good breakfast burrito and a dynamite black walnut latte. Isabella valeted our car and took amazing care of it. She was always smiling and helpful. This stay was 10/10 for me, my husband and our dog. We felt very safe and taken care of. Thanks 21c for an outstanding birthday 🎂

This hotel is beautiful, quirky, and very comfortable. The staff are amazing, especially Isabella, who is a very friendly and knowledgable valet who treats you like you’re a friend visiting from out of town for the first time. My only note is that I never received a receipt for my stay and now I have to take time out of my over full schedule to make a call during my workday to get it.

The room and amenities were amazing. But the staff are awful. Bad day or not, I shouldn't be belittled, talked down to, cut off, and talked over. Over a simple question of me trying to understand all the fees. Short latina with really long brown hair and a nasty attitude, Amanda I think. Even her coworkers knew exactly why we were asking for her name, "Was she being rude?". This was the start to my birthday night.

This whole situation rocks!!! It aint big, it aint fancy but it is a well thought out, cut no corners, interesting, relevant, diverse, well designed establishment. I also noticed that its the kind of place where the people who work here really care about and enjoy working here. The vibe is great. I loved my room...it was small but well designed, and the TV has all the bells and whistles. I love the in-house museum and the art that's all around is wildly eclectic. St. Louis did really good on this one. Check it out and see what you think.

Night at the Museum.. I've only visited 21c for the Museum and Idol Wolf Bar, so I can't provide a say on the stay. However, I had a wonderful time art-gazing, drinking, and socializing. We were able to park about a block down and was greeted by pleasant doormen. The energy was lively as we walked in. The first stop was the bar, of course! Idol Wolf made a pretty good French 75 - I had two, lol. From there, we took in all of the eventful conversations and the multi-floor art gallery. 21c is perfect for pregaming, girl's night, and date nights.

1 star for the cleanliness of the room. 5 star for everything else. I checked in here for a work trip, got to my room after 9pm. I took off my shoes to relax and walked into dirt and hair. I used a hotel towel to wipe the floor just a little and see pictures, dirty and some hair (not mine). What's worse? I called front desk and nobody picked up! Tired and annoyed, I wiped floor on my own and went to sleep, and put on do not disturb sign for my stay since I did my own housekeeping. After that, everything was fine, hotel staff was friendly, I like the penguin statues, I think they have people move them around throughout the hotel because they were definitely at different spots during my stay. Added bonus is all the art works inside the hotel. Unique wallpapers around staircases, second floor has gymnasiums that have cool arts. AND awesome gym with swimming pool, sauna, and steam room. Overall if I'm in St Louis again, I will probably stay here again.

My husband and I stayed here for the first time from 05/22 to 05/25. And it will be the last time. It's a shame because our room was very comfortable but to us, customer service is one of the most important aspects of our stay at a hotel and 21c just did not deliver. The good: * Location of the hotel was very convenient * Parking behind the hotel (YMCA outdoor lot) was safe and much cheaper than valet parking * Loved the hotel amenities brand, Malin + Goetz * Fitness center was great! Clean and plenty of had state-of-the-art gym equipment. * Bed was comfortable and AC/heating unit was effective. * Food/drinks at Idol Wolf were delicious. Our bartender wasn't very friendly though. The bad: * When my husband inquired about the cost of hotel valet parking and the cost of the separate lot behind the hotel (YMCA lot) at the front desk, the hotel rep said that it was the same price. This was a lie. Valet is $45 per night and the YMCA lot was $21.99 per night. Not cool. Thank goodness we went and found out for ourselves and saved almost 50% on parking. * On our 2nd day, we left our room for the day and went to the front desk and asked if our room can be cleaned. They said, yes they will send someone. When we returned, our room was not cleaned. Then we went out for dinner and when we returned for the evening, we let the front desk know once again about the situation and they said they would send housekeeping up right then and there. So, I asked how long it would take, they said 10-15 min. So, we decided to goto the pool/sauna so they could clean our room. When we came back up to our room, no one came and it was still not cleaned. What we didn't appreciate was that both times, we were told that housekeeping would clean our rooms and both times, no one came. If it was a matter of being understaffed or some other matter, why not just be truthful instead of misleading us? Very frustrating. * When we went to the pool, it was incredibly dirty. There were dead cockroaches and balls of hair on the pool floor. So, we didn't even want to go into the pool as we weren't sure they even cleaned the pool. During our entire stay, we rarely saw staff cleaning the amenities. * Overall, customer service at the front desk of 21c was extremely disappointing. Very dismissive and did not seem to follow through on requests until we followed up multiple times. No apologies, no rectifications. This is unfortunate as 21c is in a good location, comfortable rooms but customer service is disappointing, so for that reason, we will not be returning.

I booked a king bed room for my wife and I at the 21c in St. Louis 2 MONTHS in advance of a 26th wedding anniversary trip to St. Louis. We drove 5 hours from Cincinnati to attend a concert at Busch Stadium, and had booked 3 nights at 21c to spend a little time in St. Louis, take in the attractions, etc. Somehow, during the booking process, the hotel made a mistake and assigned us a BUNK BED room (very romantic for a wedding anniversary, eh?). I called the front desk as soon as we walked in our little bunk room to inform them that they had made a mistake and that we needed to be moved. They said the hotel was already overbooked and they could not move us, and said/did NOTHING to attempt to make amends or make things right. I was very unhappy with that experience, and how we were treated. I would not recommend 21c St Louis for that reason, and will never go back. This is not how you treat your guests when their base expectations are not met.

Bottom line up front: a beautiful hotel that offers a lot to like, with enough inconveniences to likely keep me from staying here again. A bit of a mixed bag overall. This hotel is located right in downtown STL and repurposing an old building, and it definitely had a cool factor. Dropped my car with the valet ($45) after I arrived around 2:30 p.m. and the room wasn't ready yet, so I got to work from their "Billiards room" that felt like a rich person's office. Very classy. Time ticked by, and I had an event to get to and needed to change. It was 3:30 and the room still wasn't ready, and apparently they do a 4 p.m. check in which is atypical in my experience. I went for a little walk to stretch out, and it's not the best area of town and was a bit abandoned in the area, but I did find a little coffee shop to pop into. I travel for work and most hotels midweek have some rooms available early, but even minimizing that, waiting until almost four is a tad late IMO. Finally got in and changed at the last minute and made it out. My room was nice, and I liked the couch but it was a tiny bit dirty along with some hefty carpet stains in my room. When I got back to the room at night, I was getting ready for bed and the bathroom lights just went out.. like, they wouldn't come back on as if a breaker blew. I had to use my phone flashlight to brush teeth and fiddle around with my contacts. They eventually came back on, only to go out when I was taking a shower the next morning; GREAT water pressure though, and nice array of high quality soap, shampoo and conditioner. I had also left a charging cord in my car, now in the valet lot, but was assured when I saw a phone charger in the room. Problem was, it didn't work and my phone died overnight. That made for a tiny issue to get my car from the valet in time as you have to text to get it, and when I went to find a valet they weren't outside. The fitness area is pretty nice, and though more cardio focused than weights, there were some free weights and a pull up bar. If you're clever, you can craft a nice workout here. I was excited to hit the sauna for a quick ten minutes before I had to run but it wasn't warmed up and took a while so I bailed. (Total first world problem) Staff was nice, the bed was comfortable, and I loved that they had a water bottle refill station on each floor right by the elevator. They also had something no hotel has: decent hotel room coffee! It was a pod espresso maker and tasted great. Additionally, it should be mentioned again the aesthetic, the art, and overall vibe is cool here. So you can tell, on a quick stay, this was a nice spot but it wasn't quite fitting my needs for an easy place to drop my stuff, hit the bed, and call it a trip. I wouldn't necessarily dissuade someone from staying here, but I will be back in STL for work this year and I'll probably try another spot.

Very clean. Very open. Gorgeous decor. I may have lower standards I don't stay at 4 star hotels too often. Every member of staff was pleasant , almost everyone asked how your stay was. Housekeeping was extra on top of it, almost annoyingly but not in a bad way. I really enjoyed my room and the shower. It was spacious and I never had to wait long. I enjoyed my stay here. I wish I took more pictures. I liked the orange animals everywhere. The ac worked well and I didnt use the pool or gym but they were large amenities. The workers at the bar are so nice they definitely are trained at a higher level of service for foh staff along with house keeping and front desk staff. They had a fun drink menu and my patatas bravas were very good.

Let me cut to the chase: the enormous, tall, massive glass shower door fell off it's hinges (pin) and onto my sister's foot when she was opening it. Her husband caught it as it was falling so that it didn't crush her foot but she was still injured. Maintenance came to fix it and his eyes were a foot wide when he saw that door. He then said "we've been having a lot of problems with these doors". Are you kidding me?? The hotel did nothing that day, even so much as asking if she was alright. She has written an email, provided the details on the "feedback" form and tried to call with no response. I will be going there in person to try to speak to a manager about this. Had this happened to one of her small children, it could have gravely injured them. The hotel needs to follow up on this immediately and check all the shower doors. I also had difficulty getting a group block together. It took many emails, calls, and waiting to get it arranged. Then, someone who used it didn't actually get a reservation made. When she emailed to ask about her confirmation, there was no response. I had to go through my event planner to get responses. The hotel is lovely and they very much enjoyed their stay otherwise. I am extremely frustrated because downtown St Louis gets these amazing hotels and they continue to shoot themselves in the foot (looking at you Last Hotel, who had dried vomit on the lobby wall for 4 hours). They really need to get it together.

Lots of reasons to head to 21c. First a cool bar, a cool restaurant and art! Wow, this hotel is a spectacular use of an old building. Really beautiful outside and in. Super friendly staff. As we were heading up the colorful staircase, an employee stopped to give us a brief history of the building. Upstairs is the basketball court filled with art. Meander around the hallways and meeting spaces to see lots more art by a variety of different artists. It's all great! They rotate exhibits while the stairway will stay as it is. Metered parking out front made it easy on a weekday. Haven't tried Idol Wolf but plan to soon. Great place to visit in the Lou!!

Please note be advised do not sleep on the 7th floor under any circumstances. I recently check into the hotel during my stay in Saint Louis to wake up to blood all over the walls and multiple room on this specific floor. Even my bed sheets were soaked in fresh blood

Extraordinary! From the history of the building itself to the comfort and cleanliness of the rooms to the staff at the front desk, I cannot say enough about this incredible hotel. The art museum concept (the entire 2nd floor is a free museum filled with a private collection) is so innovative and completely breaks the dated mold of standard hotel chains. The coffee shop here is wonderful as well. Please do yourself a favor and explore this fabulous spot next time you find yourself in STL. You won't be disappointed.

Gorgeous modern hotel! The staff were friendly and helpful. The hotel is a museum of amazing artwork. The rooms were model and comfortable. Definitely one of the nicest places. There was street parking, nice restrooms and great options for dinning.

We had the pleasure of visiting the 21c St. Louis for a Food City event and it was a truly unique experience. This 173-room boutique hotel seamlessly combines history, art, culture, and luxury. It's housed in a beautifully reimagined 10-story Renaissance Revival-style YMCA building which gives this spot a sense of grandeur and history. Walking through the corridors feels like stepping back in time, yet with a modern twist. The contemporary art museum within the hotel is a highlight. It's not just a hotel with art; it's an art destination in its own right. The curated pieces throughout the property add an extra layer of depth to the stay, making it feel like you're living in an art gallery. Beyond the art, the hotel is a cultural civic center, offering a space for events and gatherings that foster a sense of community. And let's not forget the chef-driven restaurant Idol Wolf the dining experience was exceptional. The culinary offerings were not just delicious but also a work of art themselves. It's #stlouispescatarianapproved and the shrimp was some of the shrimp we have ever eaten. Did you hear us? Stop by and immerse yourself in art, culture, and history. It's a reminder that travel can be not only about relaxation but also about enrichment and inspiration.

Birthday Staycation. Best idea ever! They have a really nice pool area with a large hot tub, sauna and steam room. That was the main draw. Convenient coffee shop and restaurant in the hotel. The second floor art museum is really cool. We stayed at the hotel the whole weekend because of negative temps outside but there are things to do near by like Union Station. Found this hotel more affordable than others. Make restaurant reservations ahead of time. Complimentary bourbon tasting was included. Valet or street parking. Valet was $45 for overnight. Street parking is free on Sundays. The steam room wasn't working when I was there. And the signage was a little confusing on the room floors. Not all of the elevators were working and they don't have stair access that goes up. So that was annoying and lots of time waiting for elevators

I recently stayed in this boutique hotel for a work conference. 21c offered such a relaxing stay in St. Louis. It is a converted YMCA building and is about a 20-30 minutes drive from the airport. The staff was super accommodating of all of my requests- I arrived super early, but my room was available for me to access (this is not always guaranteed). The staff also made great recommendations for good St. Louis barbecue, which was important to me. I loved the bed and the bathroom. I was able to rest well at night without much noise. There were a couple of food options/restaurants inside the hotel, but I did not frequent them. There was an art gallery inside that I was able to explore, which was phenomenal. I don't know if I'll find myself in St. Louis again, but I fell in love with this brand and hope to stay with them again in the future.

This hotel has been an interesting and amazing stay from the start. It has the most friendly and welcoming staff that are very knowledgeable about the building and it's history. The king suite room we have is terrific and spacious and the bathtub is big enough to swim in! The pool and walk in hot tub and spa and are an absolute must to recharge, relax, and revitalize yourself. The hotel really has it all a spa, art gallery, restaurant, and more and we will be staying here again in the future for sure.

Another wonderful 21c Museum Hotel in the heart of a city! The building is located in an up and coming area. Do use the valet parking. The lot is located across the street. It is lit, secured with an onsite tracker, gated and fenced. Expect to pay ~ $45 / night. Our corner room was cozy and cute. The bedding was wonderfully firm and comfy, however the HVAC unit blower was VERY NOISY. This made sleep elusive, unfortunately. The Art Gallery was absolutely beautiful and full of poignant, thought-provoking pieces. Highly recommended. Restaurant reservations are a must here - especially on the weekends. The insight café offerings are good. Coffee was really good! All in all, I'd probably return. But, the next time I will bring earplugs.

This hotel just opened earlier this month and for being open less than 30 days they're doing a great job. The lobby and bar area draw you in as soon as you enter. Service was friendly and efficient. The small art museum is a bonus and we thoroughly enjoyed the art on display while we visited. Our hotel room was extremely cute and comfy. My only complaints are that there was a used towel that housekeeping forgot to grab while cleaning our room and we ran out of toilet paper because they didn't put on a fresh roll even though the one that was there was almost out. Since we were only there for a night, this shouldn't have happened. I called the front desk and someone came and got it within 20 min or so. Other than these things, I very much enjoyed our stay and would return.

I would not recommend this hotel. We had issues from the get go: - no sheets available for the pull out couch - door was locked to get into the pool and key cards would not work - we stayed for 5 night and two of the days our room was never cleaned or restocked - the valet was a total screw up, they didn't add our call code so we weren't able to call for our car, valet not available between 11:30pm and 7am - the room service only offered snacks and alcohol - hotel access is on the street with very little space to park, we had to circle the block waiting for vehicles to move - the shower and bathroom doors do not fit/close properly, when showering large amounts of water leak onto bathroom floor

incredibly dissatisfied. Had separate interactions with 2 different staff members (one of them a manager) and they were both completely disrespectful of my friends and I. never coming back here..

The hotel design was amazing. The round bar design allowed a great view of everyone enjoying their drinks. The leather strap design in the restaurant was fantastic. It all just works. Shout out to Tom who handled our luggage and car both with great care!

Very unsafe hotel. It's a new hotel and looks nice inside but there is minimal security for a hotel in an area that staff has claimed to be a 'bad area'. Two nights in a row cars in the parking lot behind their hotel were broken into - including mine. This has been happening since the hotel opened and nothing has changed. Car windows were smashed and steering columns completely busted, making my car undrivable. There is a security guard there from 11pm-7am, meaning there is no security during the day and not enough security to actually be effective (as evidenced by so many cars being smashed and attempted stolen at night). Hotel will claim lot behind hotel is not theirs but St. Louis parking shows the lot is not public. The outlet in our room did not have enough power to charge my phone, so I woke up to an almost dead phone. The art gallery is alright, but not worth a stay. The manager JP is not helpful and doesn't seem to be too concerned about guest complaints or safety issues. The other manager there was very nice and seemed genuinely concerned but had little power for change. It's walkable to a lot of places, but not really to safe to walk late at night and waking distance isn't worth risking your car getting broken into. The mirror behind the concierge desk isn't stable and wobbles incessantly, and while it may be art--isn't becoming of a welcoming desk where you are forced to look at it. It's nice they have water fountains on the floors where you can fill water bottles, but the water dispensed is warm and unpleasant. Our bathroom didn't have ventilation, which made the bathroom and larger room stuffy--and eventually will be a mold/allergy hazard. Despite ruining half my vacation due to lack of security, and cutting my stay short so I could take a train home--staff gave me minimal pro-rates on my stay....Barely enough to cover the train ride home. Not to mention the additional cost of Ubers and taxis I incurred because my car was busted in their lot. For wanting to attract higher end clientele--they aren't doing much to convince them to stay. Stay at your own risk.

This hotel in downtown St. Louis is such a gem. If you enjoy staying at boutique style hotels, look no further. It's a short walk to City Museum and City Park Stadium. It's beautiful, clean and contemporary. Would highly recommend to out-of-towners and to locals looking for a staycation. Special shout out to the valet team. They were incredibly professional, courteous and friendly.

Exceptional Experience Tapas style dinning, wonderful artwork & innovative gallery exhibition space.

Valet parking is on the street. No garage or security checking the area of this new hotel. Our car and 3 others got broken into during our first night. We even parked next to hotel cameras, thinking it would be safe due to no parking garage. We were wrong. They also said the parking behind the building isn't theirs. When paying for parking it says it's for the YMCA. For those that don't know, this hotel is where the YMCA use to be and the cops say its theirs. So they claimed its not theirs to shift blame. Not happy at all. If there wasn't a train in our home time we would be stranded till Monday. Due to Enterprise not having a single car due to the city's high auto theft on the weekends.

We stayed here last night and a few things..... the hotel was clean and the beds were comfy. BUT the elevators were broken so we had to carry our bags up 5 flights of stairs, the room service was "not working" which was one of the main reasons we picked this hotel. The in room movie was freezing every 2 min which the front desk said "is happening in the rooms" and they refunded it.... But everything was weird from the second we got there. All 3 staircases by our room only went up and not down... it was just not a great experience all together. AND the room next to us had a huge party in it and they were partying until 1:30am. The front desk ended up sending security up since they have a 10am quiet rule. Overall wouldn't recommend.

Do not stay here, your vehicle will be broken into. This is a common occurrence we are told by front desk and there is nothing they can do. Almost acted like it was expected.