Clarence J.
Yelp
This is a quaint hotel, with a warm, rustic feel. The rooms, which are somewhat comfortably scattered on various levels and in various parts of the hotel space, are spacious and airy, with high ceilings and plenty of seating. (At least mine was, as well the other two that I saw. [Coincidentally, my room appeared to be the same room that Rich H. was in, based on his pictures.]) The decor is warm and comfortable; I had cool modern street-style art in my room, contrasting with the old, weathered-looking furnishings, reminding me of Penang's uniqueness even while I was inside. The bed was on the firm side to me, but it was not too bad.
As the hotel is surrounded by other buildings, I generally left my windows closed and enjoyed the thoroughly efficient a/c. Open though, you get the sights, sounds, and smells (mostly positive!) of the city right outside your room. The hotel has lots of open-air spaces, most of which are covered, although there are a few uncovered areas as well; there is plenty of seating throughout the shared spaces.
The hotel's location is excellent -- an easy walk from numerous sights and restaurants. The street it's on can be a little tight as busy periods as it's narrow and there isn't really a sidewalk, but the drivers seemed conscientious and there didn't seem to be a problem during my wanderings back and forth.
The staff members are wonderfully friendly and attentive.