24 Hour Fitness

Appreciation for Exceptional Customer Service at 24 Hour Fitness – Irvine Marketplace Super-Sport ​To Whom It May Concern, ​I am writing to express my sincere appreciation for the outstanding service and support I received during my visit to your club at 13692 Jamboree Rd, Irvine, CA 92602. I was assisted by Kim, the Manager, and Ricky, and I want to specifically acknowledge how impressed I was with the professionalism and care they showed. From the moment I arrived, both Kim and Ricky made me feel welcome and comfortable, demonstrating genuine attention to my needs. I was particularly impressed by the way Kim handled my questions and concerns. She provided clear options and explanations, helping me understand the different alternatives available. It was evident that both Kim and Ricky possess strong knowledge of the programs and services offered, and they took the time to find the best fit for my goals. I also want to thank Kim for her outstanding communication skills. She listened carefully, responded directly based on what I needed, and stayed focused on ensuring I understood all relevant information. This level of engagement is an exceptional characteristic, and it significantly enhanced my experience. ​Thank you for the opportunity to work with Kim and Ricky at the Irvine location. Their dedication and professionalism reflect positively on your organization’s commitment to excellent customer service. ​Sincerely, ​David Lundell

This is the kind of person any company would be proud to have. At **24 Hour Fitness – Irvine, CA**, Ms. **Kimberly Loftis** is a remarkable manager. > During a very busy day, she was personally sweeping the floor, as shown in the photos below. > How often do you see a manager leading by example and stepping in to do whatever is needed?

I had one of the best experiences I’ve ever had at a 24 Hour Fitness. Nico was incredibly helpful and made the whole process easy for me and my partner. He helped us get started with a solid plan, answered all our questions, and gave us a great tour of the gym. He was friendly, professional, and really made us feel comfortable starting something new. Overall, it was a great experience thanks to Nico’s support.

Was able to connect with Omar at this location and was by far the best interaction I had with any employee anywhere. He was informative about the gym and answered all questions I had. I highly recommend asking for him if you want to possibly start a membership or any miscellaneous questions you may have. Looking forward to working out here! (Gym is also incredibly clean) Thank you Omar and the 24Hr fitness team.

This is easily my family’s favorite fitness center! I recently renewed my membership for another year and had a fantastic experience working with Eric, the team manager, and his staff. Unlike some places, the team doesn’t disappear once you've signed the contract; they continue to provide prompt, helpful support whenever I need it. We primarily use the pool, and I’m always impressed by how spotless the women’s locker rooms, bathrooms, and showers are. My daughter and I truly love swimming here! I’ve also scheduled a complimentary personal training session soon, and I’m looking forward to working with a coach to help us reach our fitness goals.

I had a very disturbing experience at this location that made me feel completely unsafe as a member. I left a photo of the individual below. He looks like he's on sterioids and has roid rage. My friends and I were using the Smith machine when another member suddenly became extremely aggressive toward us. He started getting in our faces, yelling about us being on the machine too long and about a 45 lb plate that was left on the rack. The situation escalated quickly. He began threatening to punch us and saying he would knock us out. He got in all of our faces about 1 inch away. I tried backing away but he kept wanting to lay hands on us (we are all under the age of 18). This went on for roughly 10 minutes in front of multiple witnesses. During the incident I started recording for my safety. The individual then got directly in my face, grabbed me very tightly, and snatched my phone out of my hand. This is completely illegal. He forced me to delete the footage of him harassing us and putting his hands on my friends. No staff members intervened while this was happening. After the situation ended, I immediately went to the front desk and reported what happened. I asked management if they could review or provide the security footage since the altercation happened on the gym floor. The manager refused to help or release the footage and did not appear concerned about the safety issue that had just occurred. As a paying member, I should not have to deal with being threatened, physically grabbed, and having my phone taken from me inside a gym. The lack of response from staff made the situation even worse. I now feel extremely uncomfortable returning to this location. I hope everyone sees this review. I hope management reviews the security footage and addresses this incident seriously. Members should feel safe while working out, and right now this location does not provide that. 24 Fitness is just going to respond to this asking to reach out. I am not reaching out at all I want you to reach out to me about this. I have already talked to your manager and he did nothing about it. Terrible company deserves to be shut down.

After more than 7 years as a member at Equinox (specifically - Newport Beach & LA), I recently made the decision to leave due to ongoing HVAC issues, difficulty getting into classes, and what felt like increasingly snobbish behavior. It wasn’t an easy choice after so many years — but I’m genuinely glad I made the change. A few coworkers encouraged me to try 24 Hour Fitness – Tustin Marketplace. It’s actually a bit farther from me, but it has truly been a kind blessing. My experience at 24 Hour Fitness – Irvine Spectrum unfortunately wasn’t great and I was treated poorly, so I didn’t have high expectations. However, after speaking with the team at the Tustin Marketplace location and giving it a shot, my experience has been completely different — welcoming, diverse, and genuinely enjoyable. I ended up joining month-to-month and couldn’t be happier with that decision. I especially want to recommend the Modus classes. Eric, Quinn, and Jennifer were incredibly welcoming and encouraged me to try it — and honestly, it’s 100% worth the additional monthly fee. It’s a solid, well-structured workout, the space is clean, the instruction is excellent, and the environment feels far more inclusive and supportive than the majority of classes I experienced before. The front desk staff are consistently kind and helpful. The gym is usually packed, but it doesn’t bother me because the overall vibe is positive and the community feels diverse and down-to-earth. For now, it’s absolutely worth the drive, and I’ve truly been enjoying my workouts again. If you’re considering making a change or trying something new — give this location a shot. You might be pleasantly surprised like I was ❤️

I’m writing to formally complain about this gym and in particular a saleswoman Regan. I was interested in the Platinum tier membership but wanted to try out the gym first to make sure we liked it before committing. We got the 3 day free pass and went in to redeem it, where they took our IDs and took down our information. Then Regan proceeded to take us on the most lukewarm tour of the space imaginable, in the most monotone voice as if we were dragging her down just by being there. All along the way she just kept pitching classes that we would have to pay extra for. When we got back to the front we thought we’d be able to try out the gym and go for a workout but she started pitching us on different memberships and would not let us go and kept insisting that we could cancel within 5 days. Why would I sign anything or pay at all before trying/deciding whether I liked the space at all? She then insisted that she needed to hold our IDs while we worked out if we weren’t going to buy a membership on the spot, claiming security/safety reasons. But the people at the front when we walked in already spent 5 minutes taking down our drivers license information so there was no need to keep ours at that point, which is when I was finally fed up and walked out. The insane transparency of how money grubbing of this saleswoman is cannot be overstated and really turned me off when I was about to buy a membership. Do NOT come here.