24 Hour Fitness

I’ve had a great experience at 24 Hour Fitness in Paramus! The facility is clean, well-maintained, and has a wide variety of equipment. What really makes the difference, though, is the staff—especially Naomi. She’s always friendly, professional, and goes out of her way to make members feel welcome. Whether it’s helping with equipment questions or just checking in with a smile, Naomi truly elevates the atmosphere here. Highly recommend this location!

I signed up around Jan 4, 2025. I've been trying to cancel since January, with 3 calls to the club and a request at the front desk to speak to the manager so I wouldn't be charged for the year. It's now July and still trying and willing to pay through July.. No luck. A car recently charged through the front of the club where my son usually sits when he's done working out. The club itself is not exactly clean. Half the cardio machines don't work as expected. And imagine going to the gym to clear your head when fox news the Christian Broadcast Network are the only things on the TV. When asked, the staff said they don't know who controls that but i can try if i want. Makes perfect sense, right? Overall, it's just not remotely a good experience, but wish me luck with cancelling. Edit: the response from the gym below is lip service. I filled out the contact form and still, no response. I've lost count of how many times I've reached out at this point. Let the buyer beware.

Naomi was a great help she helped facilitate everything for me and my son. I would recommend anyone looking for a membership to come see her or any of the staff as they are friendly and take the time to explain everything in detail. Great customer service!

If I could give zero stars, I would. 24 Hour Fitness charged me a yearly membership fee after I had already canceled my membership—and without my consent. They placed my account on auto-renewal without notifying me, and I have made repeated attempts to resolve this: * 14+ phone calls * Multiple voicemails * Shared my contact information * Filled out the contact form several times Despite all of this, no one has contacted me back. I specifically asked to speak with the manager, Denise Rojas, and she has consistently ignored every attempt to reach her. The lack of response is not only unprofessional—it’s unacceptable. Be extremely cautious with this gym. They make unauthorized changes to your account, charge you without permission, and then completely ghost you when you try to resolve it. This goes beyond poor customer service—it’s deceptive and borderline fraudulent. And please don’t bother replying with your standard canned message—I’ve filled out your contact form multiple times and nothing has happened. Unless you're actually going to take action, spare me the scripted response. Avoid this gym at all costs.

Worth less than the $20 I pay a month (2 stars is really just for the price and the fact I can go to other locations). The staff, when present is nice and helpful enough but don’t appear to take much notice or pride in the facility. Appears to be only one person who is taking care of cleaning the facility; very pleasant gentleman but one person alone cannot keep it clean. Water fountains look like they belong in a microbiology laboratory. Machines are constantly out of order or in states of despair. Wear pants and sleeves or the ripped and jagged leather of the machines may leave you with sepsis. I stopped signing up for classes as they get cancelled majorly of the time. Nothing personal against the practice but majority of the people I’ve come across reek of weed, not pleasant when working out. Want to charge you $10 a month for a towel but can’t keep the facilities clean or up to date, a joke. Photos upon the gym immediately opening…

I joined almost a month ago and there are more out of service machines than there are working machines. I was there yesterday and no one filled the spray bottles to clean the machines. The women’s bathroom and locker room is gross. People leave the paper towels they use to clean machines ON the machines instead of the trash. The front desk has 2 people that are nice the rest are not friendly. The place is dirty and dingy and you can see it. I like the gym but id like it better clean. Why am I paying so much a month for a gym that isn’t functioning at full capacity???? I might as well go and pay $15 a month somewhere and have working machines when I need them. May not renew next month!

I’ve been a member here for a while, but the past two months have been incredibly frustrating. The hot tub and pool have been closed for over 6 weeks with no updates or clear timeline for reopening. On top of that, nearly half the machines on the gym floor are broken or out of service. I tried contacting them online to ask about the issues—it’s been over a month and I still haven’t received any response. For the price we’re paying, this level of neglect is unacceptable. Would not recommend until they get their act together.

Terrible staff at this location. My husband and I have been members for a long time at the Englewood cliffs location which is currently closed for renovations. I just had a baby and can’t step out with him but the membership is under my name with an addition to the membership for one guest with me which we pay for. After having them look up the account and explaining this to the front desk they were extremely rude and wouldn’t let him go in. He finally got a morning out to exercise. Pathetic and unnecessary. I hope you lose your employee of the month or whatever you were striving for with those actions.

Unfortunately, I'm not God's favorite... so I have to work out to maintain my figure... which brings me to my 8 year rollercoaster of a relationship with 24 Hour Fitness. I first joined in 2018 and it's sad to see how downhill the corporation has gone. The glory days ended shortly after the COVID pandemic. Since then, they've closed over 7 NJ locations, cut down opening hours, cut down on group classes, removed towel service, and have limited sauna and pool hours. I understand that it took time for gyms to recover and get back into full swing. But it's 2025 now. There's way too much competition in the fitness industry for 24 to be operating the way it is. I switch between the Paramus and Englewood Cliffs location, but I prefer this one since it's much bigger and has later hours. My biggest ick? The gym is not maintained well at all. Machines, equipment, hand dryers, and bathroom sinks are broken down for months. Dumbbells and plates are scattered everywhere, which is not 100% the employees' fault. There's a constant foul smell in certain areas, most likely due to broken pipes. The entire facility needs a deep cleaning from head to toe. What are we paying a maintenance fee for? Come on... Putting the negatives aside, there are some positives. *The Paramus location is spacious and has two floors. *The floor has all of your basic equipment: treadmills, bikes, stairmasters, squat racks, barbells, benches, dumbbells, kettlebells, TRX, cables, and machines. I can recommend this gym for beginner to intermediate lifters. It's not a bodybuilder or powerlifting gym. *Their Zumba classes are SO MUCH FUN. Don't judge a book by its cover... get in there!!! Take Lucia, Lynn, or Melissa's classes. Check the website for the full class schedule. *There's a basketball court, pickle ball games, and a racquetball court. *They have a sauna, steam room, pool, and showers with limited hours. I only use the sauna and it's relaxing when it's not super crowded. *My membership allows me to have access to other regional locations as well as bringing guests. Pricing is a bit all over the place. It all depends on when you join, what kind of membership you have, and what sales/promotions are going on. Some members pay $24 or $34 a month, while others are paying $54. It's best to ask the front desk what the lowest rate is. Overall, it's not the worst gym in the world. It gets the job done for my fitness routine. I just wish the maintenance was a lot better and that they would have later hours. Honestly, I've been thinking about finding another gym. If it weren't for the friends and community I've made and my lower price rate, I would have left awhile ago. I'm willing to spend more $$$ on a membership for a much better experience.

I signed up for 24 hour fitness at Ramsey at Thanksgiving time. I've used the Ramsey gym as well as the Paramus gym. I'm very disappointed in the equipment as you can see in the pictures that I've added. The equipment is not being kept up. This also includes the bikes in cycle class. For the past few weeks I've gone to Paramus for cycle class and each time it was canceled. I signed up and reserved the space in the app and so they know who's taking the class and they know it's canceled. Why couldn't they reach out to us before we made our way all way to the gym , I live closer to the Ramsey gym and I would've gone there if all I was gonna do is get on elliptical. It's a waste of my time through weeks in a row. The women's locker room and restroom have been consistently untidy every time I've gone to Paramus it's very disappointing. I'm scared to use the toilet because they're just not looking clean and kept up. I've belonged to many gyms in my time and I'm very disappointed in 24 hour fitness

Idk how this place has 2.5 stars. If I could give negative stars I would. Place is filthy. Most machines are broken or damaged in some way with no effort to fix. Run far away from this place. Only positive are the tall ceilings and spaciousness.

Mold in the bathrooms on top of being over extremely dirty. Never any hot water, only icy cold water to shower with. Every time I'm taking a shower I want to quit this gym. I'm up in March and won't renew. I think customers deserve more cleanliness than this. What they have here is straight negligence and downright hazardous conditions. I'm allergic to black mold!

Everything. Corporate has to do a complete overhaul of this location starting with the management. There are too many local gyms that are outperforming 24 hrs. You are depending on outdated performance reports focused on registrations rather than reviews. Location is great, quality of service fails miserably.

This gym is not what it used to be. I was a 24 Hour Fitness member in its earlier years and frequented Hasbrouck Heights (now closed) and this Paramus location. It seems as though the Paramus location has made little effort to improve for its members throughout the years. Aside from the two new power racks in the back of the gym, all of the machines and other equipment has been the same since they first opened. They are worn down, squeaky, and/or rusty which is such a disappointment considering the price that the members pay for to go here. In the main power rack section, the plates constantly get stuck when racking them on the 45lb bar making it frustrating to use them and complete a powerlifting workout. The dumbbells are always unorganized, there are no 2.5lb plates, and only ONE pair of 5lb plates (if you are lucky enough to find them). A pair of barbell clips can be hard to find especially when the gym is busy which is a HUGE safety concern so I bring my own. There is no reason why anyone should be pacing around the gym wasting time to look for what they need. The sauna also has not been working for MONTHS. I just moved back to the area so, who knows, it could've been down for longer. Speaking of things not working - half (maybe even more) of the treadmills are broken. Promising all of these amenities and charging members for them is honestly a huge disservice and insult to the gym goers who give this corporate association money. Sure, a pool and a basketball court is cool but give people EVERYTHING they pay for with the quality they deserve!!! I go to this gym every once in a while on a buddy pass but would never sign up as a member or recommend this gym to anyone looking to start their fitness journey. 24 Hr Fitness Paramus - DO BETTER!!!

Terrible Gym. Lack of communication. Promised calls back and never received. Many equipment is broken. Dirty gym. People are stealing here. STAY AWAY!!

First, I'd like to say this gym is in Paramus and how is it not failing inspections by the health department when it is not as clean as it should be especially after a pandemic you would think that Paramus would be doing inspections more often on establishments like this, so I give Paramus health department, a failing grade on this one. I joined this gym a few years ago and it doesn't appear to be as drastically dirty as people claim, but it doesn't appear to be as squeaky clean as another gym like Hackensack University. Medical Center is but then again the second Jim, I mentioned is not as clean as everyone gives them credit for. I'm considering different gyms now a few years later because I'm trying to recover from a few different surgeries and I wanna get back into the gym and I realize that when I was a younger version of myself, I used to be a gym rat and the gyms that we went to back in the 70s where gyms where you paid you dues you got a key to either someone's garage or a storeroom that hadn't been used by a furniture store and it was converted into a gym and it wasn't overly clean, but we got to use free weights and back then there were a few cable machines as they were new to the scene, but those gyms even sold you special supplements and supplement drinks, and normally the person running the gym looked a small version of Arnold Schwarzenegger or Lou Ferrigno and everybody didn't have designer workout clothes. I am going to take another ride by this establishment, but it's a shame that they keep their name 24 hour fitness when I close at 10 o'clock every day and most of their other gyms have closed down that were 24 hour gyms.

I've been coming here since it opened loyal member since day 1! I hate to do this but the gym is always way too dirty! They need to address this immediately! Bathrooms are disgusting along with the entire gym.

There are certain areas in the gym where Hugh clumps of dust balls sits. A number of people takes pictures of litter on the floor to see how long it remains there.recording the date , just to see how long it takes before it is cleaned up. The place is not clean. The facility has aged badly from overuse and little to no cleaning and maintenance. Not a single day passes without cleaning failures, broken or inoperable machines. The entire relaxing area, consisting of the pool, whirlpool, steam and sauna has been closed over a week this period and is frequently closed or hours changed. The men's looker room is absolutely poorly configured. The lookers and changing benches are jammed into tight corners, always overcrowded, difficult to get in and out. The machinery are both old and out of date. Disputes with the corp office can seldom be resolved by the on site staff. The absolute only positive about this gym is that it is a large movie theater converted to a large open space gym. If you play basketball, there is a full regulated size court. On Thursday a gentleman was on an mac that was squelching so loudly, some people asked him to stop using the machine. He put his earbuds back into his ear and disr them. You can purchase water and other drinks but only through the front desk. At one time that had vending machines but they took them out.

I've been going to the Paramus location for about a year now and it's extremely gross and unsanitary. Young (14-25) kids keep spitting directly on the floor but the cardio machines. On the topic of the cardio machines- they are nearly all broken or defective in some way. Of the 27 machines present on the first floor of the cardio floor; 16 of them has something wrong with them. Lacking sensors for heart rate, the electric boards being fried, and many other faults. It would suck but be understandable if they ever actually fixed anything. It's not just the cardio machines but the work out machines too. I went 7 times in 18 days and it took them the full 18 days to repair just one of the weight machines. To be honest it could have been broken even longer. Definitely feels like they are cutting corners at every step to save money. The gym is constantly 85+ degrees inside even in summer heat. I'm not even sure if they know if their central cooling system even works; I've never seen it on. Screams cheap It's a very popular basketball location but when they aren't in a game the players are sitting on machines on their phones not even working out. On top of that they are constantly recording videos and sending pictures getting several unwilling or unknowning people in their content. Any time I've brought up any issues to staff it's either met with apathy and annoyance or dismissal as nothing I've ever brought up has ever changed; even the time an older man peed the floor of the locker rooms. I'm 100% going to go to a different location; if that isn't better I'll cancel my membership and join a different gym. Recommending this course if action as well to my group of friends. Update: love to see dried blood on the rest of a machine. Going to be calling some sort of health inspector.

Desperately in need of new management. Broken equipment, hot tub either out of commission or not hot!, pool taken down for "maintenance" for 2 weeks in December, and closed for 2 weeks 1 month later, ice cold showers, filthy. and management could care less. Avoid this dump like the plague!

There is a fabulous water aerobic instructor there which is the only thing positive about this club. They stopped having life guards at pool about a year ago and there is no hot or even warm water in the showers. The last four weeks there are showers that are missing parts of the handle or not usable ( out of order ). On occasion someone will be showering and I ask if they have hot water and they say yes so I wait for that shower to be available. By time my turn comes there is no hot water. ( I did check other showers and after letting run still no hot water. )There are days I need to go right to work after work out but can't even hope that showers have hot or even warm water.

Prior to the COVID-19 shutdown in March 2020 I had been a member of 24 for about 4 years. When the pandemic hit and everything was closed I canceled my membership. I rejoined last week and things have changed a little. They don't close at 11PM anymore, towel service is gone (though this happened pre-COVID), and the equipment overall just isn't as nice as it once was. That's not to say that this location or 24 Hour Fitness in general is bad. I'm not a fussy guy, but if I didn't catch an end-of-summer deal I probably would have signed up at a cheaper gym.

How did this gym pass health inspection. The bathrooms are filthy,no hot water , and the place smells. There is children in the jacuzzi, which can cause health . most of the stepmaster machines malfunction, they don't stop.

The selection of options are vast for cardio, weight training, cycling, strength and conditioning. There are multiple classes you can sign up for at the front desk or online. Some locations have pools and basketball courts. If you're questionable using deadweights, there's plenty of machines to help you accomplish your goals.

I have two gym memberships. This is the second one I recently joined, and why I have notices that every time I work out near the machines with the pectoral flies the reek of sewage it's horrible. It's been like this for weeks.

I have been going there to exercise and I have been a member at 24 Hour Fitness before. The equipment like the weight machines and exercise bikes are outdated and broken. They must update the machines in other words, get brand new exercise machines, new treadmills new weight machines and new bikes. I walked around to see which machine I want to use but unfortunately, most of them are warn out and broken. Mostly I only go there to use the indoor pool and racket ball courts.

Avoid at all costs. The equipment is often defective, the bathrooms are filthy, classes start late, and the ventilation in the classroom is awful. The ceiling fans have been broken for weeks and all they say is that the order has been put in. Granted, membership is inexpensive, but no one should be put through this misery.

I been a member of the gym for many years and the instructor are the best. Also, Since Lidia is working on maintenance everything is getting better.

This review is not about 24-hour Fitness It's about the employee at the Paramus location. "Litty" P is a wonderful facility tech personnel I appreciate her hard work she is very intelligent, smart, and very very I mean very helpful to the gym members. Each time I had any concerns she helped me till my issue was resolved with 24 APP, lockers, equipment, etc. Litty, I wish you well, and keep up the good work I would like to see you working with the senior management team at the gym. Best of luck. Sincerely your gym member, Farrukh A.

Avoid this gym at all costs. Signed up for FREE 3 day guest pass. Was provided a FREE 3 DAY guest pass online only to be told that I have to pay 25 dollars for the 3 days. Doesn't sound free

This gym is massive! Since most gyms by me closed with the bankruptcy, I'm having to drive a minimum of 30 minutes to workout so I want great ambiance and friendly customer service when I get there. The gym is clean, the class schedule is solid, and the workout areas are well maintained. Looking forward to when the racquet ball courts open up.

This gym has false advertising about their services and the conditions are unsanitary. Also, the staff seems occupied and unattentive to the patrons. They were mostly occupied with staring at their phones. Not worth the money and possibly getting sick from using dirty equipment.

The weight room itself is pretty decent, all the equipment is of pretty standard quality, nothing too special. I saw a lot of complaints about the basketball court, but I've never slipped once on it and the runs are usually pretty decent, especially on weekends. I'd say the one area that the gym falters is probably in terms of just cleanliness, it's not the most clean in many different areas. That, and there's a decent amount of cardio machines that are broken. For me, not necessarily a gym I'd pay money for but fun to pop in on a buddy pass with a friend.

The website and the listing on Apple Maps say open until 11. They close at 8pm. At the very least change your name to "open maybe 12 hours a day, if you're lucky, Fitness." Covid restrictions are over, they're done, everybody is back to normal, all businesses are back to normal. Hardly anybody wears a mask anywhere. Stop blaming your terrible hours and refusal to pay employees to open 24 hours on Covid. The 24 hour locations that do stay open 24 hours have one, maybe two people working the overnight shift. It can't be that detrimental to business to pay a person.

They have people soliciting in the gym now and come up to you and interrupt your workouts. It's totally ridiculous, who pays $40 a month for a gym where they just have people trying to get you to spend more money and disrupting the one reason you go there.

BEWARE! THIS ESTABLISHMENT IS HORRIBLE! DO NOT VISIT. In October 2019, prior to the COVID pandemic, I had came in to visit since I was interested in the beautiful gym. I had a friend who worked there, a personal trainer who I was going to give a try. I decided to commit and pay for the monthly membership ($50-60) a month a personal training package that cost ($1200) Fast Forward.... About a week later , I got into a car accident that limited travel between Pennsylvania and New Jersey. I had contacted the gym several times, only to be hung up by everyone who worked there. This left me no option but to come in person. I was furious as I had to drive 2 hours. When arriving, people who worked there were talking about how I couldn't get a refund. In my head I was confused as to why, if I only had 3-5 days that I was just there to make a purchase. Anyways I got to speak with JOE CLAYCOMB. While speaking with him he informed me the process to get the refund, he told me to provide proof of conversation, my ID of residence (since there is no gym location in PA) and statement. All was provided to him that day. Guess what.. Till this day, several emails, phone calls, and action was taken. Everytime I call the gym "he is not there", everytime I email "There is no response" . There 1800 call centers are closed. I am waiting for a response ASAP and hopefully after they see this, they will REACH OUT because I am upset. I was told by several people to film a legal law suit . My coversation with JOE was recorded and all this information was given from him to ME. HORRIBLE CUSTOMER SERVICE, This place ROBS your MONEY! I will provide images since I can't upload recording of conversation with JOE. Email will show me being IGNORED. I will then REACH OUT TO BANKS

If you plan on getting a membership with 24 Hour Fitness, avoid the Paramus location at all cost. You might get seriously hurt based on the frequency these machines break down. I've gone to this location four times; every time, more and more machines are broken. I counted a little less than 10 weight machines with signs indicating they were defective. There were just as many - if not more - broken machines in the cardio area upstairs. To make matters worse, several of the Stairmaster machines were clearly dysfunctional and weren't labeled as being broken. This is a guaranteed trip to the hospital. If the gym is unable to maintain its machines, I would not trust their ability to maintain the pool. I have nothing against 24 Hour, but if you live in the Paramus area, your best bet is Englewood Cliffs. Ramsey is always crowded, and Nanuet is obviously too far. I wish I was exaggerating, but I would rather go to Planet Fitness than be caught at 24 Hour in Paramus. Absolute disaster.

Roaches in the locker room amd sauna. Pool closes during week from 12 pm to 4 pm, and weekends close at 2pm for the rest of the day, no other 24-hour fitness does this, but since the franchisee wants to cut cost hurts the paying customer. The brand is being destroyed because of the franchisee owner. Locker room is nasty, and they got rid of the cleaning person, so its really disgusting now. Pictures to follow. Go to La fitness instead same price.

This gym is severely undermanaged. Showers in men's locker room have no lights and broken shower heads for months. Some drains are clogged. Most locker doors are broken, can't even put lock on. Nobody washing the floors inside locker rooms - sticky when walking. Pool is closed a lot for no apparent reason. In every row of cardio machines there are at least 3-4 that are broken at any given day. This was probably a nice gym when opened but now it's a dump.

This gym is an absolute nightmare. Stay away if you can! Between the roaches, machines and over all facility it's terrible

Here from south florida on vacation, saw online there was a free 3 day pass when I looked up the closest location from my cousins house in Paramus. Decided to give it a try, I politely told the people at the front I have a 3 day pass online, quickly and very rudly a lady said that this location doesn't partake in it (??) with no kind of pricing explanation for a day pass or anything just so rude and nasty. Never experienced a gym being so cold towards a potential client. Also awful marketing for Paramus 24 hr fitness, why would it say 3 day pass and not be an option?

I joined recently because they had a decent end-of-year deal, and it's a large enough gym that there should always be equipment available without waiting. Well, there are no bargains in this world. This is the worst-maintained major-chain gym I've ever been to. Half of all equipment is broken. Not an exaggeration- half the cardio machines, half the weight training machines, half the lockers, half the water fountains, half the showers...broken. They have a very large free weight area, but it's in total disarray. The bathrooms are dirty and not maintained. This place is awful at any price. Not recommended.

Dirty Too many broken machines Deadlift station is not leveled Plates does not fit into barbell

Probably the best layout out of all the 24s I've been to. I like that the cardio equipment overlooks the basket ball court. It's fun to people watch. The staff is friendly and the layout of the equipment makes the gym seem spacious. They also have towel service :-) The locker room is cleaner than most I've been to. There are some cons to this gym, but they're small things. Most of the water fountains the water was pretty warm and not cold. While the cardio equipment being upstairs is neat, there are a lot of stairs to climb to get to them. Overall, if I lived closer I would come here everyday. It's a nice gym.

If you want quality customer service and extraordinary support ask for Kyle or Jaylen. They were both incredibly patient and friendly and made becoming a member an easy choice.

Do not recommend. Basketball courts are hazardous, bathrooms are hardly cleaned, half the machines in the cardio loft have been broken for months, and they open and close whenever they want. suppose to be 5am-11pm (really should be 24hrs...) but often hours can be 6am-8pm depending on who's working. They hardly answer the phone for questions, and constantly change rules to disadvantage the member. After I paid for a full year up front, they decided to cut 2 hours off the basketball courts (one of the main reason i joined) and restrict a section of the gym from 4p-8p for "personal training". I could respect this if there was adequate equipment and room to stretch elsewhere but there is not. truly one of the worst gyms i've ever been apart of.

Folks who have written bad reviews of this gym should really check out some other locations - this place is pretty good. It's really more like 4 stars, but the other gymgoers were so chill that I'm bumping this place up 1. This is a three story gym with bball courts, racketball courts, a pool and stadium style treadmills, bikes and ellipticals.

Signed up for 24 hour fitness as part of my 2022 New Years resolution and man have we been through a lot... lots of sweat, tears and sore-filled days but we did it!!! 24 hour fitness has really helped me achieve my goals of going more regularly the gym. I've discovered really great classes here (shoutout to Travis who teaches Body Pump and Zumba and who is the best instructor!!!), which has really made going to the gym so much fun. I've also started doing my own workouts with the weights and cardio machines and found that 24 hour fitness provides everything I need to have a great workout. While it is definitely no Equinox, this gym that gets the job done-- they have great classes, lots of machines and weights, a basketball court, pool/sauna, and lots of space compared to some other gyms so you can workout without feeling like you're on top of the sweaty person next to you lol. I also find that the gym is relatively clean and I've never had any major complaints, except for a few broken machines here or there. All in all, 24 hour fitness is a pretty solid gym!

COMPLETE REVIEW/TIPS FROM A FORMER 6x/WEEK GYM MEMBER: Restroom - Doesn't look as messy now because they took away the towels feature. Toilet paper sometimes out. Sometimes the there's no soap in the showers. Locker room - Yes, like most gyms, you have a few creepy people walking/sitting around naked people watching. Towels - it's so sad that they stopped towel service. I'm thinking they may reintroduce the option along with a higher rate. They cut it because of the restroom mess that some undesirables would create and to save a few millions including for towel theft. Dumbell/bench area - most rerack, worse in the PM Disturbances - cellphone users resting on equipment, have to wait for them to finish. This gym was "4 stars" however without towel service, it's just a big popular gym that's just overpriced. There's a better gym in Hackensack for a few dollar more a month and with towel service. The number one gym is Montvale and it's about $50 more a month so compare wisely. I left/gave up on this gym shortly after taking the towel service away however still charging me the same! Tips to management: - I would go at 5 - 6 AM and so many on cell phones blocking access to equipment (some of us go to work right after) and are serious about getting a fast workout in versus the 2 hours chatting. Employees should be looking watching out for those just sitting for long periods in the free weight/cable machine area on their phones, monitoring every so often. It's so annoying/disappointing that there's so much equipment and they're just sitting on it. The no cell phone signs are useless. I can understand changing a song/quick text but, some just taking up space for so long doing nothing. Maybe set signage at columns for "cell phone use area"? Then ask employees to enforce? - Continue the diverse music in the late afternoon/evening. It's really annoying when it sounds like the same male artist, song after song with the same beat for hours at a time for the remainder of the night. The music does really does not reflect what most members there want to hear hour after hour boring the brains out with repetitive rhythm. - Have more news channels rather than sports. You get too many zombies occupying equipment, doing nothing but taking space and making others wait for equipment. - Bring back towel service!!!

Wish I could give it no stars. Prior to covid I had minimal issues with this gym however they managed to completely ruin themselves -No more towel service -Hours changed, its called 24 hour fitness and is only open for 16 hours, make it make sense. (used to close at midnight, now 10pm weekdays, 8pm on weekends) -Half the cardio machines are broken (many times where I couldn't use a treadmill because they were all occupied) -Basketball court now closes 1-2 hours prior to gym closing so they can "clean it" (floor is always slippery, rims and nets are always messed up. THEY DON'T CLEAN IT!) -Even with all these terrible changes they did not bring their outrageous membership prices down. I pay $56 a month -Customer service is awful Im not a person who reviews places regularly however I felt the need to write this because this place truly went to crap and will be changing gyms. I do not recommend anyone sign up.

Going to be real. It's kind of sad how predatory gyms are. So I signed up for a 3 day pass. On my second day I was told that 3 day passes aren't valid anymore at the gym so I had to pay $25 to work out that day or sign up for the gym. Dedicating money to a gym is tough for anyone. They are relentless when it comes to cancelling because you are basically signing up for the year no matter what. I digress, last Sunday a bunch of us get to the gym (I was there about 15 minutes before opening...the opener did not arrive until 30 minutes after 6am!! That's kind of crazy to me, as I know for a fact a lot of people go to work after gym that early. I just really feel like I could write a book. I have it 2 stars because I'm not a complaining person I get in there and do what I have to do. It's just sad that 1. It's called 24 hour fitness and it's not even close. 2. I was told I signed up during a promotion. My first couple months were $30 a month now I pay $67 a month (crazy) basically I have to wait a year to switch gyms.

Piss all over bathroom floors. 1 working urinal. And now no towel service because they "want to be green". Give me a break! Focus on being clean first, then go worry about saving the planet. Keep in mind, there aren't any recycle bins which shows management just wants to save money. The no-towel policy is making the floors more wet as people don't want to wipe down their area with their own towel from home. Ramsey location is 2x cleaner for the same rate so why is one worse than the other? Depending on your needs/budget go to Blink or HackensackUMC in maywood until this location does some sort of major cleanup/remodeling.

First off, they're not actually open 24 hours. Secondly, they keep changing their hours to close earlier. The new hours are terrible, not to mention, how packed it is during regular operating hours now. The prices haven't changed though, they remain the same. The equipment is always broken and takes months for them to fix. The only good thing about this place is the hard working staff. That is the only reason why I continue to come to this gym. I gave this review a second star instead of one solely for that reason. The ownership is hot trash and I hope they know it. If you are struggling to pay your bills go into a different business.

Signed up for gym because they closed at 11. Finished work at 9 so gave me a decent amount of time to work out One month in felt great then they switched hours to Monday-Thursday close at 10 Friday at 9 Sat-Sun at 8 Great "24 hour fitness"

I highly recommend this gym... I have been a member of 24hr fitness for many years now, and by far my favorite is the Paramus location. Always clean, staff is super friendly, classes are awesome, and a lot more challenging than I thought. I love training, but doing cardio is not my favorite, so the classes (mostly the Friday 5:30 pm class) offer a great option. I'm currently training with master trainer Danny and I could not be happier. Have learned so much from him already about compound exercises, how to utilize the TRX at a higher level. Love this gym!

Coming in between 4 and 6pm means they will have a sign thats says towels in 20 minutes. They also use the area by the stair masters and elliptical machines to so training. Very unprofessional 50$ a month, you get to use filthy machines, dirty floors, no towels and people work out and run through the gym as if its an obstacle course. People leave towels and trash on the machines and it takes days for someone to clean it . This place is pure trash. Canceling my membership tomorrow. Oh and the staff is so lazy they barely say hello when you walk in most of the time they are on their phone or just not paying attention.

My friends and I recently joined the club to use the basketball courts. The courts are extremely dirty which is causing the floors to be very slippery. It has a hazard to have the floors that dirty. 1 of the backboards is slanted and 1 of the rims is sagging down. This is such an unacceptable facitlity. We have notified the club to at least have the floors cleaned, but nothing is being done. This has been a very poor impression of not only the club but 24 fitness as a company. If the floors continue to be a hazard I will be contacting my credit card company and cancelling my membership. Who else can i reach out to as the club as been very unresponsive. Buyer beware. The reviews on yelp and google are 100% warranted.