Guido K.
Yelp
On first sight, it's a fun hotel. On second look, the staff is the tad hipper then the guests - and they make you awfully aware. My room did not remotetly reflect the stylishness of the hotel - and servicewise too many things were a problem as that I would make this one of my favorites.
Example: even though the travel agent had submitted all my address and billing details in advance (I really love them for doing that as it saves me so much time). Still I had to fill out their form when checking in - fair enough. Running late after a loooong wait trying to check out the invoice was in the name of my travel agent :-) Can happen - but the lady at the front desk truly let me feel how annoying she finds me, the paying customer, for making such demands with other people waiting. I would suggest they rather focus on the guest - and stop the chit chat between themselves. Then they will make less mistakes - and work more efficient, but I guess that's waaaay to much of a wish ;-)
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Thanks for reading my comment. Now, if you are curious enough about my "rating scheme", here's "the moment of truth. I am a music photographer who travels the world with the worlds greatest musical talents (Michael Jackson, AC/DC, Rolling Stones or Rammstein, to name a few) for almost 40 years. When being asked "where do you live" I tended to ask "in hotels". At my peak, I "shot" 250 shows a year. Will say: been there, saw and tasted it, and a lot, as I may say and much to the dismay of my doctor who is in my back to lose a few pounds. Quite a few, as I may add, which is why my wife and I walk ten thousand steps per day, where- and whenever we can - and explore a lot of new exciting places - places you may oversee when just driving by.
While I love to share my experience with others, I am sometimes shocked how people use their "power of word" to down-rate amazing places because of minor incidents (in my all time favourite restaurant Le Petit Four on Sunset Plaza the owner was even called a racist as he refused to toast the (free) bread in his packed restaurant - they simply do not offer toasted bread, as no French place does, as I may add). Or I just read "Chicken piccata so over-salted I hope the dog enjoys the leftovers tomorrow, I brought home most of the dish." Did they speak to their service? How could the restaurant learn that something was wrong when patrons even have their leftovers boxed to take home? As a dog owner, I want to take the writer and shake him or her really bad and say "you give over-salted food to your dog? Anyone with a bit of brain understands this is a horrible idea... I hope you agree.
So If I had the say on this portal, I would offer just to see ratings of my friends. So I would see what the ratings were by like-minded people. Sadly, I have no say. I try not to compare apples with oranges. A place like this simply does not compare to "The Ritz". At first, I assume that a restaurant is clean, they do not greet you with a gun - and they deliver whatever they promise. I do not give stars for things that are expected. In my rating scheme, three or more stars are awarded if they actually exceeded my expectation. Four, if I am sure I will come back. To achieve five stars, I must be willing to take a detour of thirty minutes or more to go again.
Thank you for reading this.