25hours Hotel Das Tour

Very nice hotel, my favourite 25hours so far. The light room was really pretty and I liked the Tour de France theme. The hotel is just 20 minutes away from the city centre. The best part was the breakfast - there was so much variety and quality, it’s also my first time seeing so many vegan options in the salty area! Definitely the cherry on top. Will happily stay again here

The 25hours Hotel in Düsseldorf is very centrally located, and the breakfast with its amazing view is truly fantastic – that’s the highlight. Unfortunately, the reception staff was quite unfriendly, unlike the restaurant team, who were wonderful. We had been in contact with the reception a day before our stay and were looking forward to some relaxation, especially using the sauna. However, the sauna area had been closed for maintenance for over a week – with no prior notice, even though we were already in touch. When we mentioned this, there was zero understanding or goodwill from the reception. We considered cancelling on arrival but were only offered a 10% refund, which felt like a joke. The manager on duty (I believe her name was Annika) could really use a workshop on customer centricity. After a long discussion, they offered to refund the parking fee but left it uncertain until checkout. The rooms look quite worn and not particularly clean – even the shower head was clogged and could really use a good cleaning. Prices are on a 5-star level, but hospitality and room quality are not. You can also hear the trains quite clearly if your room faces that side. Overall, a disappointing check-in experience. Two stars only because of the great breakfast. There are definitely better hotel options in Düsseldorf.

The food was simply outstanding – fresh, beautifully prepared, and perfectly balanced in flavor. On top of that, we enjoyed a wonderful evening in a pleasant atmosphere that truly completed the experience. We felt completely comfortable and would be happy to come back. Highly recommended!

Had an excellent stay here. Friendly staff, fun and quirky room and amazing breakfast with a view. The sauna area is a nice extra and also the rooftop bar had a nice vibe. About a 20 minute walk to the city centre. Room layout could be more practical.

We stayed at 25hours Hotel Das Tour for two nights on our way home from France, and it was an absolutely fantastic experience. The hotel has a relaxed, trendy vibe with stylish rooms and a wonderfully comfortable bed—everything about the place just felt effortlessly cool.||One of the highlights is The Paris Club restaurant on the 15th floor, which offers a spectacular view over Düsseldorf along with delicious French-inspired dishes. We also enjoyed a generous and tasty breakfast, with both buffet options and à la carte dishes available.||The 16th-floor bar with its terrace and city views is a must-visit—great atmosphere and excellent cocktails. There’s even a parking garage beneath the hotel, which made things super convenient.||The staff were all incredibly friendly and service-minded, making us feel right at home. We also brought our dog, who was warmly welcomed everywhere in the hotel, which we truly appreciated. There's a park right next door that’s perfect for walks with the dog, and for families, there’s a nearby playground.||The location is about 1 km from Little Tokyo and 1.5 km from the Altstadt. We’ll definitely be back and wholeheartedly recommend this hotel to others!

As an Accor Diamond member and a frequent guest of this property, I am sharing this experience to highlight a serious breakdown in professional accountability and billing integrity.||On my checkout day, I vacated my room at 14:00 (following a brief agreement with the housekeeping staff), and organized my belongings in the hallway before heading down to the lobby. I officially checked out at the front desk at 14:20, where the staff explicitly confirmed a zero balance. I remained in the hotel lobby afterward to rest. ||While I typically receive my invoice within 30 minutes, this time it arrived over two hours late with an unexpected €80 "late departure fee." The hotel cited a checkout time of 15:32—a time when I was merely sitting in the lobby, having already vacated my room and settled my bill over an hour prior.||More details:||1. The hotel used my card on file to process this €80 fee. This exceeded the original €75 pre-authorization limit and was done without any new consent or notification after a confirmed zero-balance checkout.||2. When I queried the charge, a Dual Student who handled the case initially cited CCTV to claim a 15:32 departure. When I challenged this, the story was immediately changed to a vague "past 14:30." Despite acknowledging these contradictory timestamps, the hotel declined a refund, stating the matter was "settled."||3. Most concerningly, following my formal inquiry regarding this billing error, the hotel unilaterally canceled all my future reservations. To a guest, this sequence of events appears to indicate an exclusionary response to those who exercise their right to clarify administrative discrepancies. ||4. Throughout this dispute involving financial and data discrepancies, no senior manager ever intervened. Leaving a complex matter entirely to a Dual Student led to a complete lack of professional resolution.||For those who value loyalty recognition, it is important to note that this property appears to categorize guaranteed tier benefits as discretionary gestures. This perspective is fundamentally inconsistent with the loyalty experience promised by the Accor brand. If you expect a standard of professional accountability and respect for your membership status, the adversarial approach encountered here may be deeply disappointing.

This is a love it or hate it hotel, which tries hard to be trendy and gimmicky. The weirdest thing for me was that our room on the 14th floor had a bicycle in it taking up a lot of space, but no wardrobe for clothes. Also a shower visible from all over the room, so strictly for couples only. See photos. The breakfast at €29 was rather expensive for a standard hotel breakfast (I've had better breakfasts in cheaper hotels). We went up to try the 17th floor bar, but it was pricey packed and noisy, so we went back down. I never saw the coffee bar in the lobby actually open. But nice views and cool decor

Amazing experience from start to finish. Clean rooms and comfortable beds and get bathroom amenities. The staff was perhaps the best part of the whole stay but also enjoyed staying on this side of town which was convenient to trains and all the great local restaurants. Will be there again for my next stay!

*Editors note, my review is specifically for the 25hours bar at the top of the hotel. 25hours is a pretty classy nice little bar with epic views of downtown. I recommend you get there just before sunset to get a quality view.

On first sight, it's a fun hotel. On second look, the staff is the tad hipper then the guests - and they make you awfully aware. My room did not remotetly reflect the stylishness of the hotel - and servicewise too many things were a problem as that I would make this one of my favorites. Example: even though the travel agent had submitted all my address and billing details in advance (I really love them for doing that as it saves me so much time). Still I had to fill out their form when checking in - fair enough. Running late after a loooong wait trying to check out the invoice was in the name of my travel agent :-) Can happen - but the lady at the front desk truly let me feel how annoying she finds me, the paying customer, for making such demands with other people waiting. I would suggest they rather focus on the guest - and stop the chit chat between themselves. Then they will make less mistakes - and work more efficient, but I guess that's waaaay to much of a wish ;-) ------ Thanks for reading my comment. Now, if you are curious enough about my "rating scheme", here's "the moment of truth. I am a music photographer who travels the world with the worlds greatest musical talents (Michael Jackson, AC/DC, Rolling Stones or Rammstein, to name a few) for almost 40 years. When being asked "where do you live" I tended to ask "in hotels". At my peak, I "shot" 250 shows a year. Will say: been there, saw and tasted it, and a lot, as I may say and much to the dismay of my doctor who is in my back to lose a few pounds. Quite a few, as I may add, which is why my wife and I walk ten thousand steps per day, where- and whenever we can - and explore a lot of new exciting places - places you may oversee when just driving by. While I love to share my experience with others, I am sometimes shocked how people use their "power of word" to down-rate amazing places because of minor incidents (in my all time favourite restaurant Le Petit Four on Sunset Plaza the owner was even called a racist as he refused to toast the (free) bread in his packed restaurant - they simply do not offer toasted bread, as no French place does, as I may add). Or I just read "Chicken piccata so over-salted I hope the dog enjoys the leftovers tomorrow, I brought home most of the dish." Did they speak to their service? How could the restaurant learn that something was wrong when patrons even have their leftovers boxed to take home? As a dog owner, I want to take the writer and shake him or her really bad and say "you give over-salted food to your dog? Anyone with a bit of brain understands this is a horrible idea... I hope you agree. So If I had the say on this portal, I would offer just to see ratings of my friends. So I would see what the ratings were by like-minded people. Sadly, I have no say. I try not to compare apples with oranges. A place like this simply does not compare to "The Ritz". At first, I assume that a restaurant is clean, they do not greet you with a gun - and they deliver whatever they promise. I do not give stars for things that are expected. In my rating scheme, three or more stars are awarded if they actually exceeded my expectation. Four, if I am sure I will come back. To achieve five stars, I must be willing to take a detour of thirty minutes or more to go again. Thank you for reading this.