25hours Hotel Hamburg Altes Hafenamt

I really cannot fault this hotel. The rooms were spacious and well equipped. The staff were friendly and efficient. The bar is welcoming and fun. The parking is a real asset. We didn't eat in the restaurant, but I am confident that it would have been exceptional. Well worth the premium price...

WARNING! Unfortunately we had a terrible experience at 25hours Hamburg Altes Hafenamt. Funky boutique hotel that should be a great hotel however with no systems in place and poor customer service I cannot recommend this hotel to anyone. Problems: Air-conditioning not working at all making the room so hot you couldn’t sleep without opening every window above the hotel bar and incredibly noisy. Reported fault to hotel staff who claimed to fix it but wasn’t then told by technician a like that it was working who then disconnected it completely and over the weekend the hotel doesn’t have access to the technician??? This issue went back and forth each time with different staff members who had no idea as nothing is recorded. No rooms available apparently to be moved to until final night which was basically a dungeon next to the laundry (no thanks). Hotel restaurant closed for private function on the Thursday night when we arrived not informed at check in and then Friday night hotel bar also closed for private function so do not plan to use hotel facilities as a guest! Dark, dark rooms and difficult to see anything and yes I am in my forties but seriously put some lighting in. Staff are as mentioned in other reviews very nice but have no idea about service and dealing with issues. Also not enough staff as you are constantly waiting and the cleaning of the rooms (only happens every second day) is basic at best not even changing the mini bar or glasses etc just make the bed! Positives: Beautiful building and funky hotel vibe but honestly that is it. We were offered free parking and a free breakfast for our truly unbearable stay and for the price I would definitely stay elsewhere when I return to Hamburg.

Was pleasantly surprised with the Hotel in general as it is quite different to your usual Hotels. Young friendly team in all Front Office and F&B. Location is fabulous with a Mall and restaurants at walking distance . Personally was not happy with the lighting in the room as it wasn't bright and also the small size of the wardrobe.

Stayed 2 nights at the 25Hours Hamburg. Great location - Convenient for transport, city centre and Hafencity area. Welcoming staff - we arrived early but room was ready and we were able to check in. Comfortable room with masses of space. A nice touch is the free mini bar! The restaurant is superb - would recommend booking in advance - we were lucky and got a last minute cancellation so it's worth asking. The only issue we had was the somewhat esoteric lighting in the room. Switches everywhere and apparently random sequencing. We treated it as part of the charm and (almost) figured it out before we left for home. This was our first visit to Hamburg. We would definitely stay there again if/when we next visit.

Stylish, spacious and dark rooms. Good breakfast. Great location. Very friendly staff. The historical harbour admin building adds to the atmosphere. Very cool rooftop putside gym. Enjoyed staying here and happy to recommend!

Enjoyed my stay at the 25h. Great meeting room for our meeting we hosted. The staff is fantastic. I accidentally left my laptop in my room and they were extremely helpful in boxing it up for me so it could be picked up by a courier. I would definitely stay here again next time I am in Hamburg!

I expected more from this hotel. Ok room, but poorly cleaned. They had forgotten a dirty towel in the bathroom. The area is quite dead but there are a couple of really good restaurants in the area. The reception is understaffed, we had to wait more than 15 minutes to get our bags when we were leaving.

We stayed for 2 nights and had a wonderful stay! The staff was incredibly helpful, friendly and welcoming, and the hotel itself is wonderful. Had a lovely room and the entire give in the building feels very warm and welcoming.

This hotel is awesome. There is nothing bad that I can say about it. The people here are friendly and speak english, not to mention they have everything you need. They have a mobile Hotspot that you can use for free as well as a bike, and even a mini that you can rent for free for 4 hours. That's all just for starters. The rooms are excetional, beautifully designed with a modern travelers feel with the best bathroom I've seen in europe. (Full disclosure I love my showers!) They really have thought of everything from the fresh scent of flowers throughout halls to the beautiful pictures hung on the walls. Another thing about this hotel is that there is two on the same block and that you can visit either one of them. While exploring the bigger of the two I found an area that you can really sit back and relax at. The area had a section where you can surf the internet, play Foose ball, play pin ball, and even listen to vinyl records (which was my favorite ). All in all of I could give this place 10 stars I would.