25hours Hotel Hamburg Altes Hafenamt

I generally love 25hours Hotels and usually have great experiences with them. The service is consistently warm, friendly, and relaxed – never stiff or overly formal. There’s always this modern, welcoming, almost homey vibe that makes you feel comfortable right away. Breakfast is also very good, with a nice variety and quality. The only reason I deducted one star for the room is the carpeted flooring. When an entire hotel room is covered in carpet and many guests walk in with street shoes, it would be really nice to have house slippers provided. That way, you can take your shoes off without having to walk barefoot or in socks on a carpet that’s been used with outdoor shoes. For me, that would make the room feel much more cozy and comfortable. One additional piece of feedback regarding breakfast: for such a modern, forward-thinking hotel, I was surprised that there was no matcha or chai available. The only non-coffee alternative was hot chocolate, which felt a bit limited. A matcha option would have been a great addition. Overall, still a very pleasant stay and I’ll definitely continue choosing 25hours Hotels

Great small pearl. With spacious rooms! Having NENI, Boilerman bar a part of the Hotel gives you some high quality options if you don't want to go to far from home. With also Christmas marked nearby and a bus stop right outside the hotel that goes to St. Pauli or other Key destinations in Hamburg is great!

The location of the hotel is great, if you want a quiet night in central Hamburg (actually, it was a little too quiet to my taste). The area was very safe and modern and it was easy to travel between the central station and hotel both via public transportation and walking.||I did not quite like the design of the room. It was very dark, which made it difficult to see if it was clean or not. The pillows (the actual pillows, not the linen) were definetely not clean and could do with a renewal. The room size was however very big and the bathroom was huge - bigger than some hotel rooms, I have stayed in elsewhere. ||The breakfast buffet had many different choices.

I really cannot fault this hotel. The rooms were spacious and well equipped. The staff were friendly and efficient. The bar is welcoming and fun. The parking is a real asset. We didn't eat in the restaurant, but I am confident that it would have been exceptional. Well worth the premium price...

WARNING! Unfortunately we had a terrible experience at 25hours Hamburg Altes Hafenamt. Funky boutique hotel that should be a great hotel however with no systems in place and poor customer service I cannot recommend this hotel to anyone. Problems: Air-conditioning not working at all making the room so hot you couldn’t sleep without opening every window above the hotel bar and incredibly noisy. Reported fault to hotel staff who claimed to fix it but wasn’t then told by technician a like that it was working who then disconnected it completely and over the weekend the hotel doesn’t have access to the technician??? This issue went back and forth each time with different staff members who had no idea as nothing is recorded. No rooms available apparently to be moved to until final night which was basically a dungeon next to the laundry (no thanks). Hotel restaurant closed for private function on the Thursday night when we arrived not informed at check in and then Friday night hotel bar also closed for private function so do not plan to use hotel facilities as a guest! Dark, dark rooms and difficult to see anything and yes I am in my forties but seriously put some lighting in. Staff are as mentioned in other reviews very nice but have no idea about service and dealing with issues. Also not enough staff as you are constantly waiting and the cleaning of the rooms (only happens every second day) is basic at best not even changing the mini bar or glasses etc just make the bed! Positives: Beautiful building and funky hotel vibe but honestly that is it. We were offered free parking and a free breakfast for our truly unbearable stay and for the price I would definitely stay elsewhere when I return to Hamburg.

Very cool Hotel in the middle of Hafencity. Old building which was redesigned into a very fancy Hotel. Free minibar and a very nice restaurant in there. Service is excellent. Walking distance into a broad variety of bars and restaurants

Was pleasantly surprised with the Hotel in general as it is quite different to your usual Hotels. Young friendly team in all Front Office and F&B. Location is fabulous with a Mall and restaurants at walking distance . Personally was not happy with the lighting in the room as it wasn't bright and also the small size of the wardrobe.

Made a reservation for my wife indicating her time of arrival. She arrived between 22:00-23:00 as indicated, but the hotel did send her away, because they had given her room away. Even though I had already made a non-refundable booking. The people at the frontdesk were rude and had no understanding for her situation (A lady late at night in Hamburg after a long day of travel). It was not their problem and this could happen was their opinion. She had to find another hotel and pay for the taxi to the other hotel herself. I am now working with Booking to get my money refunded.

This hotel is awesome. There is nothing bad that I can say about it. The people here are friendly and speak english, not to mention they have everything you need. They have a mobile Hotspot that you can use for free as well as a bike, and even a mini that you can rent for free for 4 hours. That's all just for starters. The rooms are excetional, beautifully designed with a modern travelers feel with the best bathroom I've seen in europe. (Full disclosure I love my showers!) They really have thought of everything from the fresh scent of flowers throughout halls to the beautiful pictures hung on the walls. Another thing about this hotel is that there is two on the same block and that you can visit either one of them. While exploring the bigger of the two I found an area that you can really sit back and relax at. The area had a section where you can surf the internet, play Foose ball, play pin ball, and even listen to vinyl records (which was my favorite ). All in all of I could give this place 10 stars I would.