25hours Hotel Hamburg HafenCity

The hotel stays true to its ship-inspired theme throughout—from the lobby and restaurant to the common areas and rooms—without feeling overdone. Everything is thoughtfully designed, tasteful, and practical. The rooms are clean, the beds are comfortable, and the bathrooms are well organized.||The reception staff are exceptional. This was my first work trip to Hamburg, I emailed the hotel with several questions and received prompt, helpful responses every time. Communication was easy, as everyone spoke fluent English.||The hotel is conveniently located across the street from a large shopping mall, with grocery stores and pharmacies just around the corner. I would definitely return.

We stayed at this hotel in Hamburg for two nights and paid a relatively high price compared to other hotels. Based on the price, we expected a much higher level of service and comfort, but unfortunately that was not the case. The overall quality and services did not match what we paid for. Even very basic amenities were missing from the room. There were no slippers, toothbrush, or toothpaste available unless we specifically requested them. While these items are personal and we had our own, the question is: why charge such a high price if even the most basic amenities are not provided in the room by default? Having to request everything separately really affected our experience and did not feel appropriate for a hotel in this price range. Overall, we were disappointed and do not feel that this hotel offers good value for money.

Customer service is top, rooms are nice. Location great and parking also. The decor is very cosy and lots in of places to hang out at in the hotel. Breakfast was awesome with fresh ingredients. Downside is no coffee maker in the room so i had to go downstairs to grab my coffee, but I will still come back. Yes breakfast, rooms and parking is expensive but it was worth it. Didn't try the restaurant for dinner because there's so much restaurants all around. Also didn't do the sauna but it looked really nice up there with the view.

Great hotel with a unique vibe. Decorations are truly fun and entertaining. It is very clean. Great staff, fancy restaurant. I can recommend it for anyone. I was travelling for business purposes and I smiled every day when I was returning from the office to the hotel. It is also placed in a beautiful area and close to the metro station.

The hotel is in modern design with a strong fishman-warehouse style. Quite impressive! It's location is next to shopping mall and habour. I had joint a meeting here and I had experience to dining here for lunch and dinner a few times. Overall the chef was doing very good job no matter on fish, lamb, chicken and dessert. However the soup is highly recommended i did tasted pumpkin and the fish/seafood soups. All were super! Most of time the restaurant was in full house. And I waa lucky that their staffs in restaurants are sweet and friendly. A super nice dining experience!

Thoroughly enjoyed it here so much with my wife and I that we extended our stay, got an upgrade, and came back the following weekend. The thematic concept is ON POINT at every encounter, and as creatives in interior and graphic design ourselves we absolutely loved being here... The staff were fantastic, and we walked away with memorable touchpoints whilst being here, including dining and drinking of course 😛 Do try the restaurant for dinner (and the bar at their sister hotel around the corner for cocktails), and make use of the sauna while overlooking the port. The entertainment area is fantastic for music lovers and those seeking to lounge out or get some work in as well. Overall, and for the price, this is our new hotel of choice for Hamburg, period. Till next time ~

It was pure pleasure staying at 25 Hours Hotel Hafencity. The location regarding public transport to key destinations was easy from here. having the mall nearby also made it convenient with you needed a present since its close to Christmas. then around the Hotel there was also a Christmas market, which is always nice to have close by for a Glühwein. Sauna included just gives this extra for the stay!

I felt super good every time I stayed here. It’s stylish with a lot of attention to detail—the design, the atmosphere, even the way it smells. The staff are genuinely attentive. There is a vinyl room with a great selection to play through. Beds are really comfortable. I love the nostalgic touches, like being able to play Super Mario. I’ve stayed in both 25hours HafenCity and 25hours Altes Hafenamt. Personally, I prefer HafenCity because the rooms feel a bit newer, but the breakfast at Altes Hafenamt was slightly better. Either way, both have great character.

A bit quirky. Designed for the younger tourist but not the business traveler. Nevertheless, I enjoyed it. the room had lots of fun features. The bed was very comfortable. The bathroom was modern and functional. The front desk was efficient and helpful.

Y'know, no complaints, really. Comfortable enough room for a fair price. But 25 Hours Hotels don't stop there, oh no! They try to make you LIKE them, like, REALLY LIKE them. Every corner you turn slaps you with another piece of whimsy, almost always in English. Words everywhere on walls, many forming putative jokes. Instead of a simple DND/Please-Clean-My-Room sign, a 25 page flip-book from which you can choose a snarky message to send to housekeeping. Desks like steamer trunks. Wallpaper that looks like newspaper clippings, except the clippings are apparently Hamburg in-jokes. All annoying, but acceptable. What was unacceptable was staff who simply didn't pay attention to my requests for things as simple as a bill made out to the normal German corporate standard for tax invoices, and instructions for taxis--read Colleen C.'s review for another example. The place is so busy being bubbly and hip that it sometimes forgot to actually cover the basics.

Service is slow if you get any service at all. Do not book a conference here as you'll waste a lot of time going down to eat in the restaurant because they won't bring food to your meeting room. Probably a good hotel for hipsters but not business people.

Let's just make it 26 hours, shall we? 25 hours for the hotel name. +1 hour to actually get a room. (IN A DIFFERENT HOTEL) Travel weary after a long day of flying, working and dining -- I rolled up to the trendy 25hours hotel ready for some sleeping. Instead, I was met with a crowded lobby full of sports enthusiasts (near midnight) and a somewhat unapologetic reception guy telling me they'd been overbooked. WHAT? Let's pause here for a moment -- I do not understand a hotel being overbooked. The number of rooms is static, not variable. Every night they have the same number. They should book this number of guests, no? The reception guy assured me this happens "very often" but in all my travels all over the place the past 7 years, this has not happened to me one time. However, I get it. Things happen. He told me that they'd pay for my transport to the other hotel and quickly ushered me out to a taxi and gave me a voucher for it. They'd rebook me to the new hotel for my stay. Ok, fine. Let us get on with the show, my sleep time was becoming shorter and shorter. Please keep in mind at no point did he write down the name of the new hotel, or direct the taxi driver or really help me with anything at all. For a hotel that mega-f'ed up on obverbooking, I'd expect that they'd at least treat this major inconvenience with some grace. Can you see where this is going? My taxi driver, who I assumed had been given proper directions to where ever I was to be sleeping that evening -- drove me over to the 25 hours Altona. Which seemed sensible I'd be sent to their other property. But in fact, after driving 15 minutes and showing up at reception -- they were also overbooked and I was mistakenly driven there by the unsuspecting taxi driver who had not been given directions. Oy vey, 25 hours. Seriously. So now here I am, past midnight at the second hotel of the evening -- with no room at the Inn. Is this a christmas story? I need a manger and a donkey, I don't even care at this point I just want to sleep. Luckily my taxi driver had to come back in after she dropped me because the voucher hadn't covered the whole journey and she needed some cash. So after forking over 10 euros of my own money to cover the errant journey, I hopped back in the car with her (and another subpar voucher) to go BACK to Hafencity to check into the Hotel Ameron, the correct hotel. I gave her the voucher (15 euro) plus some more of my money to cover the joyride around Hamburg and prayed that this was actually the place I might sleep. And it was. It's a fine hotel and very nice so that's not really the issue. The 1 star for 25 hours is based on their extremely poor communication, customer service and for overbooking me in the first place. How about this? If someone hasn't checked in yet -- maybe CALL THEM and save them the trouble? Or just don't take too many bookings? Or if you do perhaps handle it like professionals and not like some teenagers at their first job. Not impressed.

Not overpriced, simple, clean and quiet. i stay here every time I am on business in Hamburg with my colleagues since it is only a 2 block walk to our office in Hafin City. Friendly but unfortunately if you fly from the States for a Monday meeting, no rooms so you will have to wait until people checkout and staff cleans rooms. Rooms has everything you need for sleep and work at a good price per night. Breakfast is very nice as well.

Pretty good, dogg, pretty good! I didn't love Hamburg, (came during a heat wave) but the 25 Hours was an awesome place to come home to. Check-in was a breeze, there is free wifi that actually works, and the rooms have air conditioning. So I can't really complain because it met my most important criteria. If every hotel in the world did this, the world would be a way better place! The house is full of artifacts and objects and is very... designed. There is a lot of English writing everywhere, sometimes with some funny mis-spellings. Sometimes all the English writing can get a little didactic. The soap in the shower says "STOP RUNNING THE WATER WHILE USING ME". Ummm, it's like 95 degrees out and it took me like 8 hours to get here, y'all cool if I just take a shower? Coo'? We good? I don't know. I also really don't love rules - there are enough in Germany! But I think it is meant to be funny. The restaurant is great. I would definitely send friends here and would definitely come back!

Chose this one on a whim and some research on reasonably priced non-blah accommodations in HH for a quick one-night visit. Mid-tier room was spacious and well-equipped - the nautical motif suits the refurbished harbor locale quite well. Staff was very friendly and efficient, restaurant was a great option for drinks, lunch and breakfast (had dinner somewhere else). Ample lounges and meeting spaces (one in a converted freight container...), a funky gift shop, quite cool. Walking distance to Landungsbrücken and Portuguese Quarter, plenty of additional dining alternatives there, and the (safe) walk through the refurbished harbor/wharehouse area is quite spectacular if you are into architecture. Only downside is that the location is in a still-growing re-development area, so we encountered some construction noise, and it remains to be seen how long you still can look at cruise ships in the adjacent berths.