Adji N.
Google
Update 11/8
So i came back to the location the next morning(day 2, Wed) with the friends i went the day before. The staffs that morning, came with more hospitality, helpful and more knowledgeable about their event(Marc Jacobs SS).
They let us in first(it was cold and windy outside) and talked to us with much better manner. They explained that there was a sudden change of the discounts in the system from 70%off to 50%off for the Snapbacks, for those who paid after around 11:40am.
So my friend who paid before 11:40 was lucky(70%off), while the rest of us got the new discounts(50% off). They cleared the misunderstandings about the price differences for us. THEY ALSO PRINT ME A NEW RECEIPT!
I am still going to give 4 stars instead of 5, for the notes that you should fix the communication between the management and the on-venue staffs, thus you would be able to provide a more reliable information for your customers. Specially about the prices, etc.
I really appreciated the staffs(and also the online customer care) who were able to assist our complaints, specially Nashali and Brittney. I hope the best for the 260's next events.
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BE CAREFUL WITH THE PRICE, DISCOUNT ETC. EVEN IN THE REGISTER SYSTEM. ALWAYS CHECK AGAIN
I had a very unpleasant shopping experience today at 260SS Nomad.
I came to Marc Jacobs 260 SS today with 3 friends. We bought some Snapshots. 4 of them are the same models. We were told by the staff on the display desk that the snapshots are 70% off. But after paying, we just realised only one of my friends' snapshot was 70%off. The others even though they are the same models, were charged only 50% off.
I made 2 purchases, with 4 snapshots. Unfortunately, I lost one of my receipts after i did my purchases. I made the effort to come back to 260 NOMAD and said my complain that i might be charged a wrong price and wanted to be assist with that. All they did was defend themselves, like they told me it was my fault only.
What i felt was YOUR SYSTEM SUCKS, YOUR STAFFS SUCK. They didn't even let me in to explain calmly, didn't help with my problem, let alone helped me to check with my purchases.
So, i would change the review if you could help me to track my puchases digitally since i signed up for the email. I need the receipt to make sure the prices AND DISCOUNTS your register staff input are correct. I NEVER FELT THIS ANGRY AND DISAPPOINTED.
I am aware that ALL SELLS ARE FINAL, but you shouldn't be this MISLEADING towards your customers. At the very least, you could assist your customers with their needs.
Ps. I already received the rewards i got from today's purchases in my 260 account, but the purchasing history hasn't been updated yet.