29 Madeira Hostel by Petit Hotels

Lovely ambience , people, and spotless everywhere. Carla has such a good heart. It's a pleasure to meet her.|Facilities are brilliant, so I would say it's a hostel of the highest standards. Highly recommend, but you need to be nice too., enjoy your time and bring your walking shoes.

The hotel is rather small one. In general it is located in a great place, close to the city center. Whats important the hostel offers a parking place for 6€/day which is a rly good price. The place was very clean and well organized and the staff was very friendly and helpful. It has some drawbacks - and the biggest one is that its a loud place. Walls seem to be very thin, and the kitchen downstairs can be heard by all guests if someone is loud in there

I never thought I would have to write a one-star review, but I feel it’s important to share my experience regarding my stay at this hostel. Check-in was smooth, and the staff was friendly. My bed was prepared, and everything initially seemed fine. However, later that night, I noticed bed bugs on my pillow and blanket. I immediately turned on the light and observed multiple bugs. I was very concerned and sent an email to management, as there were no staff available at night. A newly arrived guest also noticed similar issues on his bed and decided to leave. Another guest mentioned he had raised similar concerns earlier but was informed that there was no issue. He mentioned experiencing bites, which raised concerns for me about cleanliness. Feeling uncomfortable, I packed my belongings and left the hostel at midnight to find alternative accommodation. The next morning, management responded, stating that such an incident had not been reported before. They refunded my stay, evacuated the room, booked a new hostel for the affected guests, and offered transportation assistance. I appreciate their prompt response; however, the experience caused unexpected challenges. I visited a pharmacy for treatment and was advised to seek further medical attention if necessary -- which I ended up at emergency for this. I requested coverage for medical expenses, but the hostel management agreed to reimburse only the pharmacy costs. While the hostel has since taken corrective actions, I hope they implement more rigorous preventive measures to ensure guest safety and comfort. For fellow travelers, I recommend checking bedding and surroundings thoroughly upon arrival and considering accommodations with round-the-clock staff availability. I appreciate the management’s efforts and hope this feedback helps improve the experience for future guests.

This place has bed bugs. We discovered a bed bug in the room. No compensation for laundry services was provided. They claim that they have a machine that we could use for laundry however it would have taken 6+ hours due to the amount of things we had to wash. They told us the dorm was closed after the bed bug was discovered however upon return to the room to collect a left item, we determined that the other two roommates had not been informed of the issue.

I recommend this hostel. Every places are clean (bathrooms, bedrooms, kitchen, patio,...). Towel is included in the price. The kitchen have good equipments. It is a calm place for chilled & relaxed. Good communication before coming. Very good localisation in Funchal. Close to shops & bars. I rented a bike during 3 days & they had any problem to park it. It is a small hostel so book quickly

What a lovely little place! The hostel workers were super nice & helpful. Didn’t hesitate to help with anything I asked. The actual hostel has such a family feel to it, rooms are perfect - beds super comfy & cosy - and it has everything you need. Clean kitchen & showers/toilets. I love the added extras in the bathroom, they had a little box of toiletries and a hairdryer. Kitchen was also stocked well with anything you may need. Towels are provided! Wasn’t as sociable as I’d expected but I did come out of season & it totally depends on who ends up there with you but it didn’t affect my stay whatsoever. Would recommend to everyone if you’re visiting Madeira, definitely stay here!!

Wonderful! What a beautiful place! Cheap does definitely not mean „ugly“. 29 Madeira hostel is beautifully restored and decorated, clean and a great place for meeting fellow travellers. Only negative comment is the beautiful though very noisy old wooden floor throughout the building. So just bring ear plugs and you ll be just fine (also available at the reception if needed). A special thank to Andrea the good soul of the place. She is incredibly nice, caring and friendly even though having a lot of work every day!

A fantastic place for a nights stay as a solo traveller. Was given good guidance and help, and the little outdoor courtyard was a great place to chill and make plans for the next day as WiFi reached out there too. Very close to all the sights, can't complain at all!