Everild Agnes
Google
I never thought I would have to write a one-star review, but I feel it’s important to share my experience regarding my stay at this hostel.
Check-in was smooth, and the staff was friendly. My bed was prepared, and everything initially seemed fine. However, later that night, I noticed bed bugs on my pillow and blanket. I immediately turned on the light and observed multiple bugs. I was very concerned and sent an email to management, as there were no staff available at night.
A newly arrived guest also noticed similar issues on his bed and decided to leave. Another guest mentioned he had raised similar concerns earlier but was informed that there was no issue. He mentioned experiencing bites, which raised concerns for me about cleanliness.
Feeling uncomfortable, I packed my belongings and left the hostel at midnight to find alternative accommodation.
The next morning, management responded, stating that such an incident had not been reported before. They refunded my stay, evacuated the room, booked a new hostel for the affected guests, and offered transportation assistance. I appreciate their prompt response; however, the experience caused unexpected challenges.
I visited a pharmacy for treatment and was advised to seek further medical attention if necessary -- which I ended up at emergency for this. I requested coverage for medical expenses, but the hostel management agreed to reimburse only the pharmacy costs.
While the hostel has since taken corrective actions, I hope they implement more rigorous preventive measures to ensure guest safety and comfort.
For fellow travelers, I recommend checking bedding and surroundings thoroughly upon arrival and considering accommodations with round-the-clock staff availability.
I appreciate the management’s efforts and hope this feedback helps improve the experience for future guests.
