Iván Moreno
Google
I was initially excited to move into 300 Main after reading all the positive reviews (mostly fake, as you can quickly tell) about its “luxury living” experience. Unfortunately, my enthusiasm has turned into frustration due to significant issues and mediocre building management.
Condition of the Suite: Upon moving in, I discovered the suite was far from luxurious. The floors were scratched, the walls were damaged, and the toilets had been used and left dirty. While I initially hoped this was an isolated issue, we have consistently faced problems in one of the bathrooms. It has been four months since we reported this problem, and it remains unresolved.
Building Management: Despite my repeated attempts to communicate these concerns to the superintendent, the responses have been evasive, and the “solutions” are ineffective. The superintendent’s reluctance to bring in a maintenance professional for a permanent fix is a significant source of frustration. Even when he does agree to send someone, it still takes an unacceptable 3-5 business days for a temporary fix to be completed.
Escalation Attempts: I have tried to escalate these issues and seek compensation, but unfortunately, the person responsible for 300 Main at Cushman & Wakefield Stevenson never returned my calls or emails.
Community Concerns: After speaking with other tenants, I discovered that many are experiencing similar issues, such as suites lacking hot water, air conditioning and heat failures, clogged pipes, fire alarm failures that make it go off at 4 am and extreme humidity in several floors. The list goes on and on. The superintendent is overwhelmed and unable to manage these problems effectively. It’s worth noting that the building currently only has 50% occupancy. Imagine the situation when it reaches full capacity.
Amenities: The building’s amenities are great; however, Cushman & Wakefield frequently closes both the 40th and 2nd floors for their company parties and meetings, preventing us, the paying tenants, from using them. This can be verified on their social media accounts, where they often showcase events on the 40th floor of 300 Main.
The poor management and lack of interest in customer satisfaction from Cushman & Wakefield Stevenson have failed to deliver the “luxury living” experience that 300 Main promises and undermined it. Please reconsider if you plan to move here to avoid the hassle and frustration that many of us deal with daily. Just look at the photos and ask yourself: is this what a “luxury living” experience looks like?