J M
Google
Made reservations for two on Valentine's Day 2025 for 8:00 p.m. When we arrived, the hostess told us it would be just a few minutes before our table would be ready.
But after arriving 10 minutes early, waiting until 8:30 p.m., and seeing multiple couples taken ahead of us, I got curious.
So I walked up and asked the hostess how much longer she thought it would be before we were seated. She asked my name, I gave it to her, and then I watched her slide her finger down the list to find my name. To my surprise, it had already been crossed through as if we had already been seated.
Once she realizes her mistake, she gets us a couple of menus and seats us in the bar area, at the very back corner of the room.
Once seated, we waited for another 25 minutes without speaking to a waitress. At that point, it became apparent that we were going to have to track one down ourselves, and that's exactly what we did.
After having to track down a waitress and order our drinks, we also went ahead and ordered appetizers (to save time) because it was becoming painfully obvious where all of this was headed.
After ordering our drinks, they finally arrived 15 minutes later (water and sweet tea). At that point, we then decided to go ahead and order our entrees.
Fast forward another 30 minutes, and we still hadn't received our salads or appetizers. So when the owner's wife passed by and asked us how things were going, we explained to her the service issues we had experienced up to that point.
We asked if she would check on our order for us, and she obliged, but 20 more minutes would pass without us hearing from her either. At this point, I began to wonder if the colossal failure of the 317 staff was intentional.
The straw that broke the camels back came when the couple seated next to us (who had only been seated a mere 30 seconds before we were) received their entrees and were enjoying their Valentine's date together.
Meanwhile, here we had been seated for over an hour and a half, and we hadn't even been offered refills, let alone been served our side salads, appetizers, or entrees like the couple who, again, were seated a mere 30 seconds before we were.
We finally decided to leave after waiting for 2 hours and the only service we had been provided was a glass of water and sweet tea. All of this after having made reservations on Valentines Day.
Apparently, you have to know somebody at 317 just to receive some basic hospitality. By far, it was the worst service by a restaurant I never even got to eat at.
If I could give the staff negative stars, I would. Worst dining experience of my life, and that's saying something because I've had the unfortunate experience of eating in 3rd world countries, and no, that's not an exaggeration.
Truthfully, I've never witnessed such complete failures within a restaurant, and they happened at multiple levels of the staff. Trained monkeys could have done better.