S S
Google
Current resident of 3368 Washington. The building and amenities are great, and maintenance and caseworkers have been solid in my experience. Management and security, however, are often an issue — frequently displaying a God complex. Security needs training to listen calmly, let residents speak, and properly address issues; currently, they often cut people off, mishandle requests, and fail to follow up. Since English is not always their first language, they should slow down and humbly listen instead of assuming they know what will be said. Some grievances I reported to security were never relayed to management despite promises.
This culture of chaos, non-transparency, cutting residents off during conversation, and offering empty promises with zero follow-up often makes residents look pushy for following up. Higher-ups at TCB lack oversight, and non-caseworker staff can be defensive and ego-driven, if not giving lip service, when residents rightly push for solutions. Professionalism is severely lacking, including incidents where staff have thrown residents’ past homelessness in their faces. Former assistant manager Andrea and current manager Carlton did this to me, which felt horrible and abusive- please train staff on how to properly speak to the formerly homeless.
I’ve also been dealing with ongoing harassment from the resident below me, who repeatedly slams his ceiling (my floor) during normal walking (the floors are thin, so some noise is unavoidable). It’s terrifying — like an earthquake. I reported this to property manager Carlton, but he has not taken it seriously. When I asked when I could expect an update, he said, “I’m going to do my job.” When I asked why I couldn’t be given a timeframe, he said, “Because.” If he was busy, he could have calmly explained that, but instead he prioritized his ego, repeatedly cutting me off despite my calm approach.
A few months ago, Carlton tried to force me to open my apartment door during a non-emergency without 24-hour notice (a legal tenant right). He refused to take no for an answer, said he would return in a few hours, but never came back — proving it was not urgent. No written follow-up was provided. Why is the property manager pressuring residents to go against one of their legal tenant rights?
Carlton’s conduct has been unacceptable, making me feel unsafe, disrespected, and dismissed as a resident. He should be trained and monitored, reminded that his role is to serve residents, provide transparent rules, and never pressure residents to open doors without 24-hour notice or in a non-emergency, which is illegal. Property managers are not just enforcing rules or collecting rent — they are expected to protect residents’ rights and maintain safety.
I have filed formal complaints with The Community Builders corporate office, my BHA caseworker, and will involve Greater Boston Legal Services and the BBB if necessary. This culture of empty promises, inaction, and ego-driven unprofessionalism must end.
P.S. I will gladly update this review if resolved, but will not tolerate retaliation for posting it.
