Restaurant Partners Management

Flapjack shack Traverse City Good afternoon, stopped in this afternoon a little after 12:00. Actually 12:21 to be exact and we were seated right away. Party of four, my wife, my daughter and my granddaughter and we ordered bloody Marys 30 minutes later. Actually longer because we had to ask the manager Sam. I believe she was a fill-in let her know that our bloody Marys were not there. She continued to drop our food off before we even had those drinks and then my wife's sunrise something menu item eggs completely overcooked. You guys did remake it, but at that time the rest of the table was finished eating and I had the Santa Fe Skillet I believe and that was disappointing. It just seemed like it was an off day. I heard continuous bickering in the back about accountability of a server not walking out or someone not walking out because something wasn't full when they were trying to hold that person accountable and from quitting and I guess there was arguments over our table. Our server was phenomenal but the manager in the whole experience overall was very, very disappointing and then receiving the bill. Nothing was even discounted. The manager didn't do a follow-up of you know. Hey. Is that better for you? I really apologize that your eggs were overcooked with my wife's meal. No follow-up, no hospitality, no personable table touches anywhere in the restaurant as it seemed that she was miserable of being there and then as we're leaving I see her out back behind the dumpsters playing with her nails on her phone. Doing something just hanging out there. I don't know if she was smoking but I mean really. You could have taken that time to follow up with the table that was not happy. We told our server that the entire experience was very disappointing. That will be back because she was phenomenal and we've been there two other times prior. We're here for the season. And I'm just very disappointed of what happened. So I'm willing to give another try again but after that I'm done because this just really put a bad taste in my mouth and especially overhearing all the arguing of what's happening and then the manager not doing any kind of follow-up and it was just not personable. There's no hospitality whatsoever in this restaurant. I just had to vent to whoever's going to read this as I heard that the main general manager, the main manager was off and that this was a fill-in sub. So I don't know what that means. But this person that you brought in to manage for your store today was absolutely horrible and your team. Obviously took advantage of that like a substitute teacher.

Stop ruining all the restaurants in Grand Rapids. Two of my favorite places, real food cafe and westsider cafe, have deteriorated since being taken over by 4GR8. I hear this is the case for many other places. Cheap shortcuts do not go unnoticed.

Just learned about your take over of popular local eateries around GR and I have to say, I'm so disappointed. I recently visited Noble Restaurant and the experience was utterly terrible. Gordon Food Service ingredients everywhere you look. Nothing made fresh. My omelette could have fit in the palm of my hand it was so small. Not to mention cold and tasteless. The hollandaise sauce was so obviously microwaved prior to being served (you could at least stir it after you pull it out). And to top it all off, we waited for 50 minutes for our food, a table of 4 with only 2 omelettes, a waffle and a classic breakfast. They weren't even busy. You should be ashamed of yourselves.

Tried to put this in a message so I didn't have to put you on public blast but since your website isn't accepting messages, here goes nothin'... I just left a positive Google review on Red Geranium's page because the service and food we had today were both great. I want to address the 3% surcharge on the receipt. I completely understand rising costs. Pretty sure most people do. However, adding a fee to a receipt that ends up just being an unpleasant surprise when a customer gets their bill is in poor taste. I think it will be detrimental to your waitstaff as well who now has to deal with potential complaints. Our 3% ended up being 90 cents, which isn't much, but it was the principle of how it was sneakily added to the bill that is upsetting. Raise your menu prices 3% so your customers know what the charge will be before their bill comes. Raise it on the menu so your waitstaff who are already scrambling to cover for short staffing, doesn’t have something else to deal with and something negative happening right at the moment a customer is deciding what tip to leave. This is poor business practice. I strongly suggest you rethink this 3% surcharge.

I had THE BEST experience in dealing with this company! I love Rockwell's and had tried a couple other places previous to getting gift cards. I saw the billboard advertisements around the holidays and it seemed like a great deal. I did the buy a $100 gift card, and get $100 in certificates deal. I figured I'd at least spend $100 at Rockwell's anyway since it is close to home, and I can't wait to try the other new places. The first time I had gone out since receiving the card, I had accidentally left it at the table when I left. I called in and it was no where to be found so I assumed someone had snatched it or it accidentally got thrown away. Amanda was AMAZING and was able to track down my account and replace my gift card! She was a lifesaver! I would recommend these restaurants to anyone. Great food and even better customer service!

My husband and I are loyal customers of Pete's Tavern but today was a very big disappointment. We ordered chip and cheese for our meal. When we got them I told the waitress and my husband that they sure aren't like the ones that we had last week. They we very dark to almost burned and not as much flavor. The waitress told us that they were made in house and offered to get us new ones but we told her that if they are made in house than the other ones might be the same way. If that is the case, I think that they better throw out that batch and make new.

Awesome restaurant group. Real people. Red Geranium, Omlette Shoppe, Grand Coney, Sundance Grill and many more fantastic restaurants.

Excellent service and great people to work with and dine in at their many excellent restaurants!