Laura S.
Yelp
Please read this review if you're vegetarian:
Given all the five star reviews that this restaurant has received, my boyfriend and I showed up with high hopes. However, the experience that we had here was akin to going home for the holidays...but in all the worst ways.
We arrived around 6:30 pm and were warmly greeted and seated. It seemed like they were understaffed for the day, so we didn't mind the service itself. The one waitress in the restaurant truly was doing the best that she could to manage 7 tables, which varied from pairs to groups of 5. Of all the tables there, only two had their food, so we knew we were in for a wait. About fifteen minutes in, our waitress was able to free herself to take our order and drop by with water. I ordered a vegetarian dolsot bibimbap, and my boyfriend ordered the kimchi pancake and seafood soondubu jjigae.
Here's where it starts going downhill.
Another 30 minutes passed by before our waitress came by with side dishes, at which point, we saw another table get up and leave because they had been waiting to place their order for some 15 minutes to no avail. Tensions were clearly rising in the kitchen, as we heard yelling between our waitress and one (of two) cooks. At one point, the cook walked out of the kitchen, angrily glared at the other patrons waiting anxiously for their food, and went back to yelling at our waitress. Believe me when I say it was like being back home all over again and witnessing a divorce in the making.
Around 7:20, our waitress brought out my dish (the vegetarian one), and I noticed that it had beef in it. I told her about the mix up, she hurriedly took the dish back, and more yelling ensued in the kitchen... When she brought it back out, it was clear that she had just removed the meat and artfully replaced the old ingredients on top. When I moved the vegetables to the side, the rice was still brown from the meat sauce, and specks of beef were still present. I really didn't want to complain, but I'd gotten sick from eating beef before (after some 25 years of vegetarianism...), so my boyfriend approached her and asked if they could replace the dish with one that didn't have beef mixed in already. Cue more kitchen yelling.
After about 5 minutes, the cook personally approached our table and told me, quite bluntly and very loudly, "Miss, I won't serve you. Everything that I cook has beef broth in it. You say you'll get sick, so, yeah, *I'm not going to serve you.*" She then turned and walked away while I sat gaping behind her. The thing is... I completely understand that they were backed up on orders and were rushed for time, but the tone of voice and body language that she used genuinely made me feel like I was being chastised for /being a paying customer/ at their restaurant. Despite the fact that the initial mix-up was on their end and not mine, there was no apology; and when it was pointed out that they had simply recycled the dish right back to me, she got angry with *me*. What.
Both the cook and waitress stood in the kitchen, arms crossed, as I glanced back and forth between them and my boyfriend, wondering what weird world I had stepped into. First off, didn't the menu have vegetarian icons next to /several/ dishes? Second, how was a miscommunication between the waitress and the cook (i.e., the wrong order) suddenly the reason why I was being yelled at in front of an entire restaurant? Honestly, I was beyond mortified at that point, and now that I look back on it, I'm wondering why I wasn't, instead, indignant over the way she'd spoken to me! If I wanted to be talked to that way, I'd go home to eat!
After a few more moments of awkward staring, the cook called out from the kitchen that, -maybe-, there were other dishes I could order. I'd mentioned that I was vegetarian, so she offered several seafood dishes... Given the potential language barrier, okay, sure, I guess I could understand how "vegetarian" might translate to "no land meat"... However, I'm not so sure if, when a dish is incorrectly made (and the difference takes it from being vegetarian to NOT-vegetarian), it's acceptable to simply remove the beef, mix up the veggies, and call it fixed...
So she brought over the menu to me and then pointed to three dishes I could have as a vegetarian--all of which were seafood-based. At this point, I asked her why I couldn't have the dishes that had VEGETARIAN marked beside it (and believe me, there were PLENTY of those). Again, she said that she used beef broth to cook all the veggies. I'm just so flabbergasted by this. Why mark dishes as vegetarian if they're cooked with beef broth?!
So... My boyfriend, being such a great sport, asked if they'd cooked his dishes yet. It was 7:45 at this point (an hour and 15 minutes since we stepped in). They hadn't. *We* apologized for wasting *their* time and left.
Long story short: The menu says vegetarian. It's not vegetarian. Also, it's cheaper to get yelled at, at home.