Randi R.
Yelp
The Sidekicks and I enjoyed our meal and game play today.... but...when it came time to pay for our meal I have to say I got a little bit irritated.
When the waitress returned our change for a $100 bill to the table she handed me a stack of bills, minus the coins, and did not count the bills back to me. I counted the correct $39 in bills, and asked her where are the coins? She said it was their policy to keep the coins as they didn't carry any coins for change, and said you can just take it out of the tip. I was planning to tip her, and had $10 ready, but I said that isn't right, how do you justify that? Even if it's just small change it rightfully belongs to the customer to leave or keep as they wish. She said it was restaurant policy. I said that isn't a good policy. She said I could speak to Phil about it as he was there today.
So when Phil arrived at the table he said it was their policy, if the server wanted, to round up and return the coins to the customer as $1. I said that didn't happen though, it was the $39 in bills only. I said we like to keep the coins from any transaction and put them into the grandkids piggy banks. I also said that isn't fair to the server either - I just don't feel that's a good policy. Whether in the end the server gets to keep that change or not. He stated that perhaps she then misunderstood the policy, and that servers nowadays didn't like to count back change. I stated that to me this is a pretty shady practice either way and the full and correct amount should be returned to the customer. The customer then decides to leave any coins with the tip or not.
After a little back and forth on the matter he said he would go over the policy again on his server discord chat to ensure they all know the proper policy. So it appears they won't be changing their policy on the change procedure but will be sure the servers all round up to the $1 for any coins as change. He also offered to give me some gift cards for game play, which was nice, however I declined the offer.
In any event, say a server has at least 40 cash paying customers throughout a busy lunch or dinner run over a day or two, and that server keeps back all the coins, but doesn't round up to the $1. That's an extra $40 just "gleaned". I personally don't think that's cool at all. Some people might think it doesn't or shouldn't matter, but I doubt I'm alone in thinking that it does matter. It's the principle behind it.
And yes, I always tip when I receive good food and good service. I still tipped out the $10 to the server, and I also left the .39 on the table. I just think correct change in its entirety should be returned to each customer. And I think every person serving the public should know or be taught how to count back change. It's simply a good policy.