Greg B.
Yelp
If I want to do a high overview here, id say this is a fancy Applebees.. The atmosphere, the menu, the food. Now that's not saying it is the same as Applebees in quality cause that isn't the case, the food was better, and the menu was a bit more robust.
However, where this location stood out to me, was the service. The families food came out great, and the server was good, nothing too special the course of our meal..
However, where he excelled and changed my perception was when my RARE Steak came out, medium/medium well. Not even close, had it been medium rare, I prob would have been fine, but this was nearing Leather.
I told him about it, he was super friendly and immediately offered to get it replaced.
Now mind you it was pretty busy so a replacement was likely to be delayed and I was ready to just ask for it to be removed, when we were ready to leave and call it good.
Right before we were done, he comes back, with a bag. Advises me that not only did he remove the item from the menu but he also made sure that the kitchen replaced the whole meal ,sides and all for a to go order so I could still get the food I ordered on him.
Really stole the show and went above and beyond, which goes a long way with me.