Jessie M.
Yelp
Highly DO NOT RECOMMEND. We've been here twice. Once shortly after they opened and once a few weeks ago. The first time was very meh. Food was mediocre. Not seasoned. Not great service but edible. We decided to give them another shot because we figured they were a new restaurant and just getting into the swing of things.... The second time was AWFUL. I ordered a meatball sub. My boyfriend ordered a burger and we got the pretzel and cheese appetizer. (I've worked with people and in food service most of my life and for me to complain to a waitress or owner takes a lot. Because I know that regardless of how nice or gently you state your grievances, it ruines someone's day and makes things weird and tense so we are more of the "shut up and eat it anyway kind of people.)
This was bad enough that I asked the waitress if we could speak to a manager. She didn't say, yes of course or sure if anything. She just turned around and walked away. I saw her walk to the kitchen and have a powwow with a few other people and they all looked back and gave me dirty looks. Finally one of the owners came by. I explained to him that my meatballs first, were so big that the sandwich was not able to be eaten as a sandwich. BIGGER DOES NOT EQUAL BETTER. When I asked the waitress for a knife and fork she took forever. I had to ask her twice. Once I was able to eat any of this meatball it was not seasoned, no flavor, very gummy and had hardly any meat flavor. Just filler/breadcrumbs. No amount of salt could save the taste and the texture was awful. I think I ate 1/3 of one meatball. My French fries were unseasoned and tasted like old fry oil. My boyfriend got a burger. He had the same complain about he fries but he was more so concerned that his burger had sand in it! We are assuming the lettuce must not have been washed. And it was a decent amount of sand, enough that some of it got on his fries and pickle as well. Our pretzel was very freezer burnt tasting, dry as hell. And the sauces they served with it, you couldn't tell which was cheese and which was mustard? They tasted like the smell of cat pee. It was wild!
I was very gentle about stating what we were not satisfied with. We both hardly touched our food. We were still hungry. The owner told me that nobody complains about his food. Especially his meat balls. And that the kitchen doesn't have sand anywhere. He also told me that my taste buds just must be off today because no one else complained and again, he doesn't make bad food. He asked me what I'd like him to do because he won't give us the food for free because he fed us a whole meal and he's trying to run a business.... I had to laugh at him. We hardly ate any of our food! We were never offered the chance for the kitchen to make us something else. He offered us free drinks, which we politely declined because we came for food. Not alcohol.
After some bickering back and forth and him being very rude, he said all he could do was take off the appetizer and give us 20% off... he handled it so poorly and unprofessionally. I paid my still $40 or so bill, tipped my waitress and left still hungry and $40 poorer. I could not believe this man would treat a customer like that. Not offer any apologies or even be nice to me! If it was just bad food, I wouldn't be writing this review. But it was bad food, bad service and an even worse owner. So here we are.
Don't talk down to your customers. I think that should go without saying. I'm upset that this place will probably go on to operate because their ability to serve overpriced drinks to college kids. But if you're looking for a place to eat, this is not the place or the owner you want to support.
