9 Hotel Mercy

Let's start with the negatives (if you can pass by these, then your stay will be just fine). You'll notice in one of my photos that a lamp cable is covered with dust/ lint - in general, the rooms don't feel super clean. Not many complimentary things, on bar of soap, shampoo in the shower, and that's it. The bathroom has a separate toilet with its own door, but it doesn't close properly. Only one water bottle for free at your arrival, but plenty of coffee (that was a plus for me). The towel hangers are far from reach, but I guess you can just wear sandals en reach for them. Now the good stuff! The LOCATION is fantastic! Many things are walking distance: shops, groceries, and the best Bifanas right around the corner. The best was comfortable enough, but could use an upgrade.

This place must not have many repeat visitors. After 10, the calm restaurant starts playing club music and all you can hear is bass. I should have read the reviews because this seems common. If you can look past that it’s in’s good location. But hard to sleep in and I’ll look elsewhere next time.

9Hotel Mercy made our visit to Lisbon and its surrounding areas an unforgettable experience. From the moment we arrived, the hotel staff anticipated our arrival, welcoming us with warm smiles and glasses of tawny port. Our room was ready exactly as promised, setting the tone for an amazing stay. Upon stepping into our sixth-floor suite, we could hardly believe our eyes—it must be one of the largest suites in all of Europe. The hotel’s sophisticated aesthetic is woven into every detail, from the decor and furniture to the intricately designed drywall, which features angled, vertical ridges that catch the light beautifully. The private terrace offered sweeping southward views of Chiado, with seating for four. Even in winter, having a private balcony felt like a luxury. Every aspect of our suite was thoughtfully curated. All fixtures worked perfectly, the room was stocked with espresso pods, tea, and a well-kept mini fridge, and housekeeping arrived daily—friendly, efficient, and meticulous. Security was never a concern, as a night staff member was always present in the lobby, ensuring guests wouldn’t face unexpected lockouts (which can be an issue in some places). The breakfast was phenomenal—by far one of the best we've ever had at a hotel. Every dish was prepared with care and skill. The spread included eggs, bacon, fresh fruit, juices, mineral water, pancakes, jams, cheeses, sliced meats, croissants, pastries, pastéis de nata, cereals, granola, yogurts, and more. Even the bacon was cooked to absolute perfection—a rare treat. What truly made our stay exceptional, however, was the staff. Isabella, Rita, and Francesco went above and beyond to make us feel welcome. They weren’t just attentive; they enriched our experience in ways we never expected. Whenever we had a question, needed assistance, or simply wanted to chat about Lisbon, they were more than happy to share their insights—always with the offer of a glass of tawny port and a pastry. Rita went out of her way to arrange for tawny port to be delivered to our home. Francesco, the overnight manager, greeted us warmly after our late-night adventures and was always up for engaging conversation. Isabella was simply extraordinary. She essentially planned out suggested tours and day trips for us, complete with estimated transportation costs and restaurant recommendations. She even took the time to walk us around the neighborhood, showing us nearby squares, parks, Time Out Market, Praça do Comércio, and how to navigate Uber in the city. Her kindness and effort helped structure our trip and smooth over any language barrier with our struggle-Portuguese (Desculpe. Meu português é muito ruim). She also mentioned that the rooftop bar—closed for the season during our visit—is one of the best in Chiado, and she often bartends there. Our expectations were exceeded in every way. We cannot wait to return!

We stayed at 9Hotel Mercy for 6 nights. 3 of those nights, a fire alarm went off anywhere between 1:00 and 3:00 AM, only to be shut off within 30 seconds to 3 minutes. Upon the alarm shut off, all electricity to the room resets, so you then have to get up to turn the AC back on (we were on the 5th floor with 80 degree humid days). When I asked a receptionist (None of the staff qualify to be concierge) why an alarm would go off so often in the middle of the night, they simply said that steam from someone’s shower caused it. No apology, no nothing. Furthermore, the day before our trip home we requested a shuttle from the hotel to the airport. We paid 25 euros and witnessed a receptionist speak to the driver and said they were all clear for a 7:00 am pick the next morning, but would be there early. Next morning we check out. The card reader all of a sudden could not read my wife’s card despite her using it everywhere, so we had to use cash for the city tax. Our shuttle did not show up, so the AM receptionist (a male who was particularly rude) had to call the driver…we only heard one side of the conversation in Portuguese and then he hung up and said simply “Bad Communication.” My wife, who never yells at anyone basically had to demand a taxi be called and thankfully one showed up within 5 minutes as we needed to make our flight. DO NOT STAY AT THIS HOTEL. (Despite this review, 3 of the 6 hotel staff we interacted with were great and helpful, but it should be 6 out of 6).

Just do it. Forget the ratings, forget any negative reviews, just book it. The location is fantastic, the staff (Isabella, especially) were so awesome. My only regret is that I could not stay here longer, absolutely loved it.

Excellent location. Lobby has complimentary lemonade water and coffee which was nice. Our room had an interesting layout with some interesting artwork, but was kind of creepy with how dark everything is. Our biggest complaint was how weak our AC was. It took forever to get our room cooler and the comforter was extremely heavy, so we would be waking up in a sweat. I will say the cleaners do an impeccable job of keeping our room clean and with fresh towels.

Good looking hotel, with great breakfast and amazing staff. Susana especially was very attentive and accommodating. Rooms look amazing but plugs are hard to access and near invisible, and the biggest issue was a sewer smell, most likely from old pipes and if we were to open the window the room would be inundated with food smells from a restaurant nearby. Overall, we got good value for money and would return.

The property is VERY clean. The beds are VERY comfortable! It’s located perfectly near everything. They have restaurants, gelato and a mini store right by the hotel. Any time I had questions the staff were eager to assist and provide assistance. I highly recommend this hotel.

Pros Friendly people at check-in. Location made City attractions walkable Comfortable bed Rooftop bar was cool. Included breakfast Cons Dimly lit dark creepy decor. Is this a carnival spookhouse? Oddly shaped room Lacks furniture and surfaces to set and lay belongings No practical parking, staff not very helpful with the parking options. We had an "ok" stay but not enjoyable enough to come back or recommend.

What a fantastic experience for us on a tough day. We were rerouted through Lisbon and had to find a last minute room. 9Hotel Mercy really came through for us. Beautiful room with all the amenities and very modern. The desk people were all so courteous as well. The location is wonderful. We really can't say enough good things about our stay and recommend it. Don't forget to try the small bar upstairs. The view is spectacular! Easily 5 star for us.

Very unusual decor, BLACK and GOLD. Wall getting out of elevator on 1st floor are all black, room is all black with gold accent. Very depressing and dark! Never had such a feeling of entering in a hotel And thinking I was entering a cemetery to finish my life! Really really weird, a hotel is supposed to be bright with natural, welcoming, that's all the opposite here. Will never go back. A on positive note the roof top bar is nice and has great views.

False advertising !! We recently stayed at this hotel for the roof top bar and views. The rooftop bar is NOT open and hasn't been for months. It's locked door to a small patio that is inaccessible. Current hotel website promotes this, suckers the guest into the hotel and it is NOT OPEN nor can guests "view" anything from atop the hotel as pictures present themselves. Totally false. We even mentioned this to the hotel in an email 2 weeks prior to arrival. We prepaid the breakfast buffet - what a joke. At breakfast, the coffee comes from a machine that was not operational 5 of the 7 days we were there. The breads were re-used for 3 days!! Gross. The street noise is horrible as the doors and windows are not sealed and revelers are loud until 2-3am. One female front desk clerk was nice, the other employees could care less. The decor is 1970's drab. The fake plastic wood floor was completely coming apart. There are much better hotel accommodations nearby. We do not recommend this hotel.

Not impressed. Location- great location with walking access to many shops and restaurants. Staff- unfriendly and unhelpful Morning breakfast- included. Food was ok. Coffee dispensed from a machine - often a line to get it. Cup would only fill half way. Room- we had top floor. Only two rooms available there. Beautiful private porch/ balcony. Huge spacious room. Bathroom was dark and creepy. Room top bar- small with incredible views. Bartender was a joke. I asked for a gin martini and the bartender refused to make it because it was not on his menu wtf. Second night he had no white wine. Got the sangria which was like fruit juice. Too many negatives. I do not recommend this place.

DO NOT book a room here. It calls itself a 4 star hotel, but I've stayed in better Holiday Inns. They WROTE down my credit card number for incidentals. They are operating in 1985. The woman who checked me in did not know what was the parking options. She literally did not know if there was valet, or self park, or if they had parking at all. It only got better from there when I went to my room and realized that they had downgraded what I had paid for since they overbooked. When I complained about it another front desk person admitted to this and said he would TRY his best to change my room the following day. I refused since this was not what I had booked and even if POSSIBLY the room that I PAID for became available I didn't want to shuffle my things around. His story suddenly changed when I asked for a refund and said that I indeed had the room that I paid for. I left without a refund and booked a different place. The location is good, but please save yourself a headache. The hotel is OLD, outdated, no customer service to speak of. There are so many other properties that are cheaper and so much nicer.

We stayed at 9Hotel Mercy for 6 nights. 3 of those nights, a fire alarm went off anywhere between 1:00 and 3:00 AM, only to be shut off within 30 seconds to 3 minutes. Upon the alarm shut off, all electricity to the room resets, so you then have to get up to turn the AC back on (we were on the 5th floor with 80 degree humid days). When I asked a receptionist (None of the staff qualify to be concierge) why an alarm would go off so often in the middle of the night, they simply said that steam from someone's shower caused it. No apology, no nothing. Furthermore, the day before our trip home we requested a shuttle from the hotel to the airport. We paid 25 euros and witnessed a receptionist speak to the driver and said they were all clear for a 7:00 am pick the next morning, but would be there early. Next morning we check out. The card reader all of a sudden could not read my wife's card despite her using it everywhere, so we had to use cash for the city tax. Our shuttle did not show up, so the AM receptionist (a male who was particularly rude) had to call the driver...we only heard one side of the conversation in Portuguese and then he hung up and said simply "Bad Communication." My wife, who never yells at anyone basically had to demand a taxi be called and thankfully one showed up within 5 minutes as we needed to make our flight. DO NOT STAY AT THIS HOTEL. (Despite this review, 3 of the 6 hotel staff we interacted with were great and helpful, but it should be 6 out of 6).

The location in Barrio Alto was 5 star!!! The views from the rooftop were beautiful! The only thing that sucked was that the bar was closed because it was winter time. The rooms were modern just too dark. We slept with the window open and it was not too noisy. The bed was comfy. We would definitely come back to this hotel because its clean, modern, and location, location, location! There are so many bars and restaurants in this area.

Decent stay for the money. Our room did have a ton of the stains on the carpet. The front desk was helpful. They let us check in early and watched our scooters over night for us. They also let us have a free beverage from the fridge in the lobby. Beds were okay for comfort. Help desk was willing to look up train information to get to Madrid. Would have gave rooms a 2 for stars but front desk brought up the score.

Beautiful over-designed interior and rooms BUT you cannot wash your face due to the massive mirror that juts out over the sink. Do not accept a room on the first floor unless you want to hear the tump tump tump of the ground floor music bar into the early hours of the morning. Breakfast was nice it I will not stay here again. The roof bar is cramped.

Great location but manager needs an attitude check. Look on trip advisor - he responds to all the negative reviews by dismissing the concerns as false. Customer service is lacking here. Great location but plenty of other hotels with nicer staff. Little issues with the room such as the design that are silly - bathroom space k small, no counter space, things can fall off the back because there is a six inch gap behind it and the mirror juts out a foot so relatively useless vanity. Oh, there's a stripper pole in the room - just take the TV off of it. But last word is service. If you are a masochist, come here!

Great hotel located in the center of the city with many restaurant, bar, and shopping options within a very short walk. The room itself was very clean, modern, and spacious. The bathroom and showers were okay, though a little too dark. Be aware that the shower is completely see-through, so if you are not traveling with a significant other it could be a bit awkward. The staff were semi-friendly; the man who checked us out on the afternoon of Wednesday, April 15th (I can't remember the name of the person) was incredibly unfriendly and somewhat rude. The doorman, on the other hand, was very polite and helpful. My biggest complaint about this hotel is the price of drinks at the bar. We purchased 2 domestic beers for the price of 12 euros which I find to be ridiculously expensive when the nicest restaurants and bars in the city are selling the same beer for 3 euros each. That and the rude gentleman who checked us out are the biggest flaws to this hotel. Otherwise, I would definitely recommend it.