9Hotel Mercy

Recently booked this property and I will say it was better than expected. The hotel staff were cordial and helpful. The location is excellent! It's centrally located and can easily walk to many great neighborhoods in Lisbon. The food at the rooftop is very good. ||Breakfast isn't so great. You can get a tastier for less at the cafe down the street. ||The rooms are small but just enough space to get around. I was surprised to learn that they don't have body lotion. Four star hotels are supposed to have lotion. They also do not have a steamer or ironing board in each room. You have call reception to get one in your room. And they won't leave it there for your the entirety of your stay. Essentially, you have to share. Hotels should have one in each room. |Overall, would stay agin for the location.|

Lovely hotel in the great location in Bairro Alto district. Nice rooms with excellent facilities. The rooftop bar is pretty cool with views across the city and the water. The limited food and drink I had were also excellent. Add the brilliant and friendly staff made my stay special.

The stay was nice but had a lot missing. To start, upon arrival, we asked for robes and slippers, and they mentioned they were not included in our room price, but the reception attendant included slippers as long as we returned them upon checkout (not sure what they were going to do with them after?) Our elevators were not working for the first day of our stay, but it wasn’t as big of an inconvenience for us as we were on the first floor. I can’t speak for others on higher floors. As noted another reviews, the rooms are in need of renovation. There were quite a few things in the room that were very dirty & old. The flooring near the bathroom was coming up, the bathroom door slides along a rail that was coming up in our room and would make a noise every time we closed and opened or walked across it. Just very dingy and in need of repair. For a 4-star hotel I was just expecting more, but we didn’t see it.

the air conditioning does not works. i have reported twice without sucesos. Room is a Sauna. needless to say the connection to electricity is a pain. Im paying over $200 a night for a creepy black decorated room. this is the worst. Here i am sweating at my bed an cant sleep. Almost |$1,000 usd for 4 nights. don’t come here. hopefully this will advise other travelers not to go over my bad experience

Hotel was in a central location and was clean and comfortable. The staff were pleasant but not particularly friendly or welcoming, except for the guy on Reception on the morning of our departure. Wide array of food for breakfast. The housekeeping staff did not arrive until after 3.30pm on the weekend to clean the room despite having put a notice out at 9am to say the room was ready to be made up. This meant we had to vacate the room if we wanted it to be cleaned.

Just wrapped up a stay at 9Mercy Hotel in Lisbon — truly a gem for its prime location and great restaurants nearby. The rooftop bar is a standout with awesome views and vibes. Rooms are small but stylish with modern decor, though a bit dark (something to keep in mind). A few misses for a 4-star: no body lotion or in-room iron, which felt like basic oversights. That said, the staff was friendly and accommodating, and I was grateful for the plug converter they provided. Would absolutely stay again — the location is hard to beat!

The property as a whole is great. The staff working the front desk are not so great. This attitude of, You are bothering me seemed to be the theme of them. Asking one staff to assist with coffee machine and she gave a look to me like I was asking for a kidney. When we departed the elevator was broken so we carried luggage down 5 flights of steps. When I asked the gentleman at desk if I could have a water without being charged, he reluctantly said yes BUT I could not have a cold water, he gave me a warm bottle water. He never said Thank you when I checked out or apologized for the elevator for being down. The staff working were very homophobic. SAD!!!!!

In general I would highly recommend 9Hotel Mercy. The staff was very friendly and accommodating and the rooms are superb — very sophisticated modern. It’s definitely a more modern take and vibe on everything so if that’s not your thing you might dislike some of the aesthetic aspects — for instance, as another reviewer noted, the lighting in the room is dim. However personally, I think the lighting was superb. I always hate harsh overhead lighting so the multiple types of lighting allow you to tune the mood and ambience of the room. I loved the black decore and style was continuous — the rooms, bathrooms, and even hallways. In general, this would have easily been a 5 star stay if it weren’t for a few rather significant issues or oversights: 1) When we arrived at approximately 10pm and got to our room we found it hadn’t been cleaned — the bed wasn’t made, there was an partially drank water bottle by the bedside table, some trash in bags, and dirty towels on the floor. Again, the staff was very apologetic and did their best to help given the limited options. There was not a similar room available, so we were given a different room for the night and then they moved our luggage the next afternoon while we were out. While this was slightly inconvenient as it meant we couldn’t unpack fully, I was fine with this and very understanding. However I wasn’t offered any other form of compensation for the inconvenience. While I was kind of expecting to get that night comped I probably would have been ok with a bar tab and free breakfast. 2) getting back into the hotel late at night was a bit of a challenge which I’ve never experienced. While I appreciate the security of locking the front door, there is no key card reader or even buzzer / bell available to buzz the front desk. Each night we returned between 2 and 4am the person on duty at night was in the back room and not at the front desk so we sort of have to knock and wait and hope they eventually saw us on the cameras? They did each time and we weren’t stuck outside too long, maybe just 2-3 minutes. But it’s still a strange oversight. 3) The roof bar was closed well before 11pm for 2/3 of the nights we tried to go. One day there was no sign or anything just found the door closed. The other day there was a sign about inclement weather — although it was a beautify warm night out so I’m not sure what weather could have possibly closed the roof. Finally, as a small note, the water in our bathroom got incredibly too hot in my opinion. I love a very hot steamy shower or a sauna so I’m not opposed to the heat. But the water was so hot that it was actually hard to get it to a reasonable temperature because you could only use the last small part of the range of the faucet and not absolutely scald yourself with hot water. Overall though, again, I cannot complain too much and I did greatly enjoy our stay. I just wish the situation with the room had been handled a bit differently.

Pros Friendly people at check-in. Location made City attractions walkable Comfortable bed Rooftop bar was cool. Included breakfast Cons Dimly lit dark creepy decor. Is this a carnival spookhouse? Oddly shaped room Lacks furniture and surfaces to set and lay belongings No practical parking, staff not very helpful with the parking options. We had an "ok" stay but not enjoyable enough to come back or recommend.

What a fantastic experience for us on a tough day. We were rerouted through Lisbon and had to find a last minute room. 9Hotel Mercy really came through for us. Beautiful room with all the amenities and very modern. The desk people were all so courteous as well. The location is wonderful. We really can't say enough good things about our stay and recommend it. Don't forget to try the small bar upstairs. The view is spectacular! Easily 5 star for us.

Very unusual decor, BLACK and GOLD. Wall getting out of elevator on 1st floor are all black, room is all black with gold accent. Very depressing and dark! Never had such a feeling of entering in a hotel And thinking I was entering a cemetery to finish my life! Really really weird, a hotel is supposed to be bright with natural, welcoming, that's all the opposite here. Will never go back. A on positive note the roof top bar is nice and has great views.

False advertising !! We recently stayed at this hotel for the roof top bar and views. The rooftop bar is NOT open and hasn't been for months. It's locked door to a small patio that is inaccessible. Current hotel website promotes this, suckers the guest into the hotel and it is NOT OPEN nor can guests "view" anything from atop the hotel as pictures present themselves. Totally false. We even mentioned this to the hotel in an email 2 weeks prior to arrival. We prepaid the breakfast buffet - what a joke. At breakfast, the coffee comes from a machine that was not operational 5 of the 7 days we were there. The breads were re-used for 3 days!! Gross. The street noise is horrible as the doors and windows are not sealed and revelers are loud until 2-3am. One female front desk clerk was nice, the other employees could care less. The decor is 1970's drab. The fake plastic wood floor was completely coming apart. There are much better hotel accommodations nearby. We do not recommend this hotel.

Not impressed. Location- great location with walking access to many shops and restaurants. Staff- unfriendly and unhelpful Morning breakfast- included. Food was ok. Coffee dispensed from a machine - often a line to get it. Cup would only fill half way. Room- we had top floor. Only two rooms available there. Beautiful private porch/ balcony. Huge spacious room. Bathroom was dark and creepy. Room top bar- small with incredible views. Bartender was a joke. I asked for a gin martini and the bartender refused to make it because it was not on his menu wtf. Second night he had no white wine. Got the sangria which was like fruit juice. Too many negatives. I do not recommend this place.

DO NOT book a room here. It calls itself a 4 star hotel, but I've stayed in better Holiday Inns. They WROTE down my credit card number for incidentals. They are operating in 1985. The woman who checked me in did not know what was the parking options. She literally did not know if there was valet, or self park, or if they had parking at all. It only got better from there when I went to my room and realized that they had downgraded what I had paid for since they overbooked. When I complained about it another front desk person admitted to this and said he would TRY his best to change my room the following day. I refused since this was not what I had booked and even if POSSIBLY the room that I PAID for became available I didn't want to shuffle my things around. His story suddenly changed when I asked for a refund and said that I indeed had the room that I paid for. I left without a refund and booked a different place. The location is good, but please save yourself a headache. The hotel is OLD, outdated, no customer service to speak of. There are so many other properties that are cheaper and so much nicer.

We stayed at 9Hotel Mercy for 6 nights. 3 of those nights, a fire alarm went off anywhere between 1:00 and 3:00 AM, only to be shut off within 30 seconds to 3 minutes. Upon the alarm shut off, all electricity to the room resets, so you then have to get up to turn the AC back on (we were on the 5th floor with 80 degree humid days). When I asked a receptionist (None of the staff qualify to be concierge) why an alarm would go off so often in the middle of the night, they simply said that steam from someone's shower caused it. No apology, no nothing. Furthermore, the day before our trip home we requested a shuttle from the hotel to the airport. We paid 25 euros and witnessed a receptionist speak to the driver and said they were all clear for a 7:00 am pick the next morning, but would be there early. Next morning we check out. The card reader all of a sudden could not read my wife's card despite her using it everywhere, so we had to use cash for the city tax. Our shuttle did not show up, so the AM receptionist (a male who was particularly rude) had to call the driver...we only heard one side of the conversation in Portuguese and then he hung up and said simply "Bad Communication." My wife, who never yells at anyone basically had to demand a taxi be called and thankfully one showed up within 5 minutes as we needed to make our flight. DO NOT STAY AT THIS HOTEL. (Despite this review, 3 of the 6 hotel staff we interacted with were great and helpful, but it should be 6 out of 6).

The location in Barrio Alto was 5 star!!! The views from the rooftop were beautiful! The only thing that sucked was that the bar was closed because it was winter time. The rooms were modern just too dark. We slept with the window open and it was not too noisy. The bed was comfy. We would definitely come back to this hotel because its clean, modern, and location, location, location! There are so many bars and restaurants in this area.

Decent stay for the money. Our room did have a ton of the stains on the carpet. The front desk was helpful. They let us check in early and watched our scooters over night for us. They also let us have a free beverage from the fridge in the lobby. Beds were okay for comfort. Help desk was willing to look up train information to get to Madrid. Would have gave rooms a 2 for stars but front desk brought up the score.

Beautiful over-designed interior and rooms BUT you cannot wash your face due to the massive mirror that juts out over the sink. Do not accept a room on the first floor unless you want to hear the tump tump tump of the ground floor music bar into the early hours of the morning. Breakfast was nice it I will not stay here again. The roof bar is cramped.

Great location but manager needs an attitude check. Look on trip advisor - he responds to all the negative reviews by dismissing the concerns as false. Customer service is lacking here. Great location but plenty of other hotels with nicer staff. Little issues with the room such as the design that are silly - bathroom space k small, no counter space, things can fall off the back because there is a six inch gap behind it and the mirror juts out a foot so relatively useless vanity. Oh, there's a stripper pole in the room - just take the TV off of it. But last word is service. If you are a masochist, come here!

Great hotel located in the center of the city with many restaurant, bar, and shopping options within a very short walk. The room itself was very clean, modern, and spacious. The bathroom and showers were okay, though a little too dark. Be aware that the shower is completely see-through, so if you are not traveling with a significant other it could be a bit awkward. The staff were semi-friendly; the man who checked us out on the afternoon of Wednesday, April 15th (I can't remember the name of the person) was incredibly unfriendly and somewhat rude. The doorman, on the other hand, was very polite and helpful. My biggest complaint about this hotel is the price of drinks at the bar. We purchased 2 domestic beers for the price of 12 euros which I find to be ridiculously expensive when the nicest restaurants and bars in the city are selling the same beer for 3 euros each. That and the rude gentleman who checked us out are the biggest flaws to this hotel. Otherwise, I would definitely recommend it.