9Hotel Mercy

Stayed here Sept 12-15th. It’s perfect. Staff, Rita and Susana, were lovely, and very helpful (directions, suggestions, and help with first aid kit!)… the room is a great size, the bathroom was ample, everything was spotless clean (I’m very picky). The location is perfect, not in a loud/party area, but easily walkable to train station & metro (mind you, it’s Lisbon, so expect hills + stairs). So many beautiful squares and restaurants nearby. I HIGHLY recommend this hotel!!

Just wrapped up a stay at 9Mercy Hotel in Lisbon — truly a gem for its prime location and great restaurants nearby. The rooftop bar is a standout with awesome views and vibes. Rooms are small but stylish with modern decor, though a bit dark (something to keep in mind). A few misses for a 4-star: no body lotion or in-room iron, which felt like basic oversights. That said, the staff was friendly and accommodating, and I was grateful for the plug converter they provided. Would absolutely stay again — the location is hard to beat!

Pros Friendly people at check-in. Location made City attractions walkable Comfortable bed Rooftop bar was cool. Included breakfast Cons Dimly lit dark creepy decor. Is this a carnival spookhouse? Oddly shaped room Lacks furniture and surfaces to set and lay belongings No practical parking, staff not very helpful with the parking options. We had an "ok" stay but not enjoyable enough to come back or recommend.

What a fantastic experience for us on a tough day. We were rerouted through Lisbon and had to find a last minute room. 9Hotel Mercy really came through for us. Beautiful room with all the amenities and very modern. The desk people were all so courteous as well. The location is wonderful. We really can't say enough good things about our stay and recommend it. Don't forget to try the small bar upstairs. The view is spectacular! Easily 5 star for us.

Very unusual decor, BLACK and GOLD. Wall getting out of elevator on 1st floor are all black, room is all black with gold accent. Very depressing and dark! Never had such a feeling of entering in a hotel And thinking I was entering a cemetery to finish my life! Really really weird, a hotel is supposed to be bright with natural, welcoming, that's all the opposite here. Will never go back. A on positive note the roof top bar is nice and has great views.

False advertising !! We recently stayed at this hotel for the roof top bar and views. The rooftop bar is NOT open and hasn't been for months. It's locked door to a small patio that is inaccessible. Current hotel website promotes this, suckers the guest into the hotel and it is NOT OPEN nor can guests "view" anything from atop the hotel as pictures present themselves. Totally false. We even mentioned this to the hotel in an email 2 weeks prior to arrival. We prepaid the breakfast buffet - what a joke. At breakfast, the coffee comes from a machine that was not operational 5 of the 7 days we were there. The breads were re-used for 3 days!! Gross. The street noise is horrible as the doors and windows are not sealed and revelers are loud until 2-3am. One female front desk clerk was nice, the other employees could care less. The decor is 1970's drab. The fake plastic wood floor was completely coming apart. There are much better hotel accommodations nearby. We do not recommend this hotel.

Not impressed. Location- great location with walking access to many shops and restaurants. Staff- unfriendly and unhelpful Morning breakfast- included. Food was ok. Coffee dispensed from a machine - often a line to get it. Cup would only fill half way. Room- we had top floor. Only two rooms available there. Beautiful private porch/ balcony. Huge spacious room. Bathroom was dark and creepy. Room top bar- small with incredible views. Bartender was a joke. I asked for a gin martini and the bartender refused to make it because it was not on his menu wtf. Second night he had no white wine. Got the sangria which was like fruit juice. Too many negatives. I do not recommend this place.

DO NOT book a room here. It calls itself a 4 star hotel, but I've stayed in better Holiday Inns. They WROTE down my credit card number for incidentals. They are operating in 1985. The woman who checked me in did not know what was the parking options. She literally did not know if there was valet, or self park, or if they had parking at all. It only got better from there when I went to my room and realized that they had downgraded what I had paid for since they overbooked. When I complained about it another front desk person admitted to this and said he would TRY his best to change my room the following day. I refused since this was not what I had booked and even if POSSIBLY the room that I PAID for became available I didn't want to shuffle my things around. His story suddenly changed when I asked for a refund and said that I indeed had the room that I paid for. I left without a refund and booked a different place. The location is good, but please save yourself a headache. The hotel is OLD, outdated, no customer service to speak of. There are so many other properties that are cheaper and so much nicer.

We stayed at 9Hotel Mercy for 6 nights. 3 of those nights, a fire alarm went off anywhere between 1:00 and 3:00 AM, only to be shut off within 30 seconds to 3 minutes. Upon the alarm shut off, all electricity to the room resets, so you then have to get up to turn the AC back on (we were on the 5th floor with 80 degree humid days). When I asked a receptionist (None of the staff qualify to be concierge) why an alarm would go off so often in the middle of the night, they simply said that steam from someone's shower caused it. No apology, no nothing. Furthermore, the day before our trip home we requested a shuttle from the hotel to the airport. We paid 25 euros and witnessed a receptionist speak to the driver and said they were all clear for a 7:00 am pick the next morning, but would be there early. Next morning we check out. The card reader all of a sudden could not read my wife's card despite her using it everywhere, so we had to use cash for the city tax. Our shuttle did not show up, so the AM receptionist (a male who was particularly rude) had to call the driver...we only heard one side of the conversation in Portuguese and then he hung up and said simply "Bad Communication." My wife, who never yells at anyone basically had to demand a taxi be called and thankfully one showed up within 5 minutes as we needed to make our flight. DO NOT STAY AT THIS HOTEL. (Despite this review, 3 of the 6 hotel staff we interacted with were great and helpful, but it should be 6 out of 6).

The location in Barrio Alto was 5 star!!! The views from the rooftop were beautiful! The only thing that sucked was that the bar was closed because it was winter time. The rooms were modern just too dark. We slept with the window open and it was not too noisy. The bed was comfy. We would definitely come back to this hotel because its clean, modern, and location, location, location! There are so many bars and restaurants in this area.

Decent stay for the money. Our room did have a ton of the stains on the carpet. The front desk was helpful. They let us check in early and watched our scooters over night for us. They also let us have a free beverage from the fridge in the lobby. Beds were okay for comfort. Help desk was willing to look up train information to get to Madrid. Would have gave rooms a 2 for stars but front desk brought up the score.

Beautiful over-designed interior and rooms BUT you cannot wash your face due to the massive mirror that juts out over the sink. Do not accept a room on the first floor unless you want to hear the tump tump tump of the ground floor music bar into the early hours of the morning. Breakfast was nice it I will not stay here again. The roof bar is cramped.

Great location but manager needs an attitude check. Look on trip advisor - he responds to all the negative reviews by dismissing the concerns as false. Customer service is lacking here. Great location but plenty of other hotels with nicer staff. Little issues with the room such as the design that are silly - bathroom space k small, no counter space, things can fall off the back because there is a six inch gap behind it and the mirror juts out a foot so relatively useless vanity. Oh, there's a stripper pole in the room - just take the TV off of it. But last word is service. If you are a masochist, come here!

Great hotel located in the center of the city with many restaurant, bar, and shopping options within a very short walk. The room itself was very clean, modern, and spacious. The bathroom and showers were okay, though a little too dark. Be aware that the shower is completely see-through, so if you are not traveling with a significant other it could be a bit awkward. The staff were semi-friendly; the man who checked us out on the afternoon of Wednesday, April 15th (I can't remember the name of the person) was incredibly unfriendly and somewhat rude. The doorman, on the other hand, was very polite and helpful. My biggest complaint about this hotel is the price of drinks at the bar. We purchased 2 domestic beers for the price of 12 euros which I find to be ridiculously expensive when the nicest restaurants and bars in the city are selling the same beer for 3 euros each. That and the rude gentleman who checked us out are the biggest flaws to this hotel. Otherwise, I would definitely recommend it.