The Rooftop

We recently visited this place, and at first, everything seemed perfect. The spacious terrace with a stunning panoramic view was truly impressive — exactly the kind of setting you’d want to remember and share with friends. Unfortunately, that’s where the positives ended. We ordered a dish that was supposed to include both a cheese platter and meat. What we received was only cheese. On top of that, we were told it would take 25–30 minutes to prepare. For a platter? That already felt like a joke. When I asked why there was no meat, the staff apologized, saying something like “we’re uneven now” — probably meaning they made a mistake. They took the plate away and returned about 20 minutes later with a few pieces of meat added. But by then, the damage was done. It’s disheartening to experience this kind of treatment in a restaurant attached to a hotel that aims for a high standard. It felt like a typical case of how tourists are sometimes treated — as if we can’t read menus, won’t notice what’s missing, or can’t understand the language. But it’s 2025 — every tourist has a translator on their phone. I left feeling disappointed and frustrated. A beautiful view is nice, but it doesn’t make up for poor service.

I recently came for a drink and a little apero with a friend and everything was good. The staff was very friendly and professional, the terrace is great, the view is beautiful and the drinks&food were ok for the price (a bit pricey but as you might expect).

Open Space Set-up gives good comfort. Feel free to inhale fresh air. Happy to spend time with family. Well designed Infrastructure. Food with good quality and variety. Tasty to have. Perfect Customer Services. I like to revisit and recommend others to visit.

By far the best terrace where to enjoy a drink with a incredible view on Hagia Sofia. You will enjoy also live music on Wednesday and Thursday, this drink bar is inside the Istanbul Four Season, highly recommend at sunset!

If you are here for coffee or tea Don’t come The coffee doesn’t have a teat Also the sweet we took soufflé and coconut cake both of them testless

I recently visited the Lounge and I must say, I was thoroughly impressed! The ambiance was cozy and welcoming, with dim lighting and comfortable seating arrangements. The lounge had a very intimate vibe, which was perfect for a night out with friends or a romantic date.

All the fake bought comments from Indian users had me also fooled which is why I went in today with my colleague. They serve only drinks and they are very pricey (600 TL= 24€ for a cocktail). The alcohol level was pretty low. In comparison, the average cocktail price in a touristic center in Germany is about 10-12€.

Dear Four Seasons Sultanamet Istanbul Turkey management, it is the 1st time after so many contributions into googleMap reviews to spot fake reviews. Something is really wrong on those people who had posted 4 to 5 stars to the Aya Lounge. It seems done intentionally due to many negative reviews. Seems Unethical for a Four Seasons hotel standard. Please 🙏 look into & address the issue. I will be keen to be invited to have a genuine review to the place. Looking forward to hear from the Management of Four Seasons Sultanamet, Fatih, Istanbul, Turkey.