Reginald A. Bell S.
Google
I walked into A&D’s at approximately 3:00 and ordered a Philly cheesesteak sandwich, because of the pictures of the food on the website, and I have heard great things about their food from other employees who work at the Dallas VA. When I walked in, the restaurant was empty, except for the two gentleman at the counter paying for their food and leaving. I placed my order for ONE sandwich, and I sat down to wait until it was done, and even had a conversation with the man working at the counter for a little bit, when two people came in and placed their order. Two more people came in, and at this time there was someone sitting at every table. I chose to sit in a chair close to the door, as I was alone and still waiting for my sandwich. Well, one by one, customers who had come in after me were getting their food before I was, and I could not understand why. Well, I asked the young lady at the counter, and her response was, “They already called their orders in”. This, unfortunately was a blatant lie, but I decided not to dispute her claim, because I didn’t want to make a scene. However, the man at the front desk DID apologize, as he could not understand why I was still in the restaurant after he had taken my order almost 30 minutes ago. ( He also was very pleasant about it, and smiled the whole time) So, after 32 minutes of waiting for ONE Philly cheesesteak sandwich, this is what I got!!! Smh….. Unbelievable!!! Words alone cannot express how I FELT when I experienced this in this restaurant. To be overlooked, or treated like your money is not the same as the “others” that were there, is not a good experience. ESPECIALLY when you’re not the only person who notices it. I plan to discuss this matter with the owner in the near future, so I hope that this will not be an issue that anyone else will experience in this restaurant. Tighten up, A&D, as you never know who will come to your restaurant. Treat everyone the same, and don’t discriminate, ESPECIALLY when your place of business is in the heart of the city.