Ann S.
Yelp
I stayed 3 nights, but paid for 4 nights.
The low rating is purely for the lack of honesty from one of the owners. Such a bullshitter, in my opinion. I paid for extra nights stay in advance, but on the same day I paid, I decided to go to Catania. So I asked if I could get a refund. One employee asked the person in charge and refused. Then I asked her myself and her response was their cancellation policy is "3 days before arrival." I was like hmm...and walked away. I later searched the website and my initial reservation email. NOTHING! I asked 2 employees and neither are aware of a written policy. So who is lying? Probably should have fought, but instead I'll leave a low rating. Their loss.
ROOM & SHOWER:
Stayed in the 6-bed female dorm for 2 nights and 4-bed mixed dorm for 1 night.
You are provided a key for your locker. Comes with 2 shelves.
The 6-bed female dorm is spacious. It faces the road and it's VERY noisy.
The mixed dorm is smaller. There is a window, but not as noisy.
All rooms are unlocked. Therefore, anyone can enter the room. Strange if you ask me. None of my items, however, went missing.
2 showers and 2 toilets in the women's bathroom and men's bathrooms. Cleaned once a day.
Your bedsheets are placed in the lockers.
RECEPTION/STAFF:
24/7 reception. They all speak English, including the owners. They aren't the best hostel staff I've met (in Italy), but besides that bitch, her brother and the rest are cool. Santo (co-owner) cooked a plate of spaghetti alla carbonara. It was very good! Pretty cool and talented guy. Would be cool if he could serve breakfast and/or dinner for a fee. It could make the hostel more inviting.
KITCHEN:
No cooking oil was available. There are some basic spices. The basic things are available, such as a microwave, salt, plates, cooking pans and pots, cups, silverware. No dishwasher.
COMMON AREAS:
There are books, board games, and a TV in the same area where breakfast is served. There is seating in the kitchen and a patio to chill or smoke. There is also a small area next to the reception/small bar. Several Congo drums and a piano to play. You might spot someone playing the piano.
This hostel isn't 100% set up for social interaction. The potential is there. You just have to initiate or join an existing conversation, which tends to be better at night.
BREAKFAST:
Breakfast options are cheap-quality as usual. Never tried it. Juice, cereal, milk, coffee, and croissants (for a fee). I heard the juice was terrible.
THE SURROUNDINGS:
I felt safe. Latest time I was in the area was 1 am. You'll find shops, restaurants, bakery, grocery store, and other retail shops within a 5 minute walking distance.
MISCELLANEOUS INFO:
No elevator.
No dryer, but there is a washer. Cost is 4 euros. You can dry your things across the kitchen, which is an open outdoor space.
5 minute walk to the airport shuttle pickup spot as well as several other bus stops.
They have free laptops available for use and I used one, but it wasn't any faster than using my phone.
The Wi-fi speed isn't the fastest (Wi-fi speeds in Italy isn't fast in general).
Palermo Centrale Station is a 30-minute walk and a 10-minute ride by bus.
You can rent a beach towel for 1 euro.
If I was given a refund for the night I did not stay OR if the co-owner was honest about why she refused to give me a refund, then this rating would be 3 stars.