Nick Lim W.
Google
The air con in the room was not fully serviceable, we could not operate it at our desired setting (it was too cold) and we could not turn it on (once we left the room and returned). They came twice to fix it but unsuccessful (5 night stay), thankfully the weather was a cool 21 Celsius so on the final 2 nights we had to open the windows for the night. Overall, the building is well maintained, the infinite pool on the roof is a must go. Gym equipment is decent.
Buffet breakfast was great, good selection (both western and local delights) and sufficient for vegetarians. However a good coffee machine would be nice, they served regular brewed coffee only. Like most places (in Vietnam), service staff MUST be trained to be assertive and polite when needed, example hotel guest using their bare hands to the food (breakfast buffet), instead of the tongs/serving gears.
Generally the hotel staff were friendly and accommodating. One unusual event happened when we needed some cutlery for our food we ordered in. To make it convenient and quick, I when to the 2 level restaurant to borrow some cutlery and had to wait 4 mins for the staff to generate an invoice for me to "sign" for the borrowed cutlery. Was told to return them upon check out, which we did. During checkout we were told we could just leave them in the room. Could not understand the need to sign for the cutlery and given another set of instructions later.
Overall the location of the property is good with loads of local eatery just minutes walk away and spa/massages. The beach is just across the road (may be an adventure try to cross the road) and GRAB to any location is inexpensive. I would stay here again if the hotel starts to review some of their service guidelines/procedures.