Emarie P.
Yelp
UPDATE: Shop owner Julie informed me that who I thought was the owner was indeed not. Even so, terrible customer service and experience. After sharing my terrible experience in reviews, she's now trying to come at me for "slander". Instead of moving forward she's decided that attacking her customers is the way to go about conducting business. Since she thinks her moldavite is real and supposedly has private email messages between me and my appraiser, she's telling everyone I'm slandering the business. Well I understand protecting your reputation, attacking your customers over their experience is not the way to go about that.
"Worst experience at a metaphysical shop I have ever had. So my mother and I went to this store 2 weekends ago. I was on the hunt for a moldavite piece for myself. I asked a store associate if they had any moldavite and she told me no. Minutes later, my mother asked the same question and was meet with an array of 4 faceted moldavite pendants. I was confused. Why did they just tell me they didn't have any? I looked at the moldavite and it just didn't look right to me. I asked the girl at the counter, where the moldavite is from and if it's real. All she said was "oh I assure you it's real lol". She assured me that this shop had been open for a long time and that everything about them had to be genuine. Pressured, I picked out a faceted moldavite on a quartz tower. It was $160. Kinda crazy for a moldavite that couldn't weight more than 1g on a $60 piece of quartz. But whatever. Right? Wrong. I got it appraised by Innervision Crystals. He informed that that the piece I bought is in fact a FAKE and so are many others that The Spiral Circle is selling. I called The Spiral Circle the next day to ask if a refund would be allowed. I didn't tell them it was fake, I simply said I don't like how it hangs, which is very true. They said to come in anytime and return it although they sounded majorly peeved about taking it back. I went back that following Wednesday just to have the manager/owner lady tell me that they do not have the $160 to refund me for my pendant. She told me I would have to call daily to make sure that they have money in order to refund me. Her excuse was that since covid, no one pays in cash. Which is clearly false. Mind you, I told her it would be perfectly fine to put the refund on my PayPal or Venmo and the owner told me they don't accept those forms of payment and wouldn't be able to do that. Curious, because their website says they DO ACCEPT those forms of payment. Lie #1. She told me all they could do is give a gift card, or have me call daily in order to make sure the store has money for my refund? So I have to call a store to make sure they have money for my return? Unprofessional. It's $160. You should have that in the register regardless of any cash sales. Part of conducting proper business is having the tools to conduct such business. I.E. Money. Anyway, I had my mother come with me today (the next weekend following the Wednesday I went) to try and return this pendant for a second time. We were once again met with the excuse that they don't have cash in the register and blamed us for not calling first and wasting our own time. Telling us they hadn't made $160 in cash yet. Since when do stores not keep a set amount of cash in a register? Especially when you're selling crystals for hundreds of dollars? Since when is it the customers responsibility to make sure the store they purchased from has money for a refund? We left once again without our refund. My mother called The Spiral Circle on the way home (30 minute drive) to talk to the owner/manager about this situation rather than being confrontational in store (a very mature and adult way to handle such a poor situation.) Upon calling and asking for the manager/owner, another store associate told my mom that the manager/owner was in a meeting. It's 2:30 on a Saturday at a metaphysical shop. What meeting could you possibly have? Okay, fine. We agreed to call back in an hour when the manager/owner would be out of any meetings. We called. This time, a store associate had told us that the manager/owner was not in today and never was. Funny, considering we talked to her personally an hour and a half earlier IN STORE. Lie #2. My mother kindly but firmly let them know to have our cash refund by the time we get back to the store in 45 minutes. We drove all the way back. Got inside. My mother kindly told the lady at the register "hello, I had just called about my refund". The lady didn't say a word. Didn't say hello, goodbye, I'm sorry, thank you, nothing at all. She wouldn't even look up at us. I really was not expecting such nasty, lying people to be running a metaphysical shop. It's a good thing Avalon is right down the road cause I will never return to this store.
