A-Stay Antwerp

Super nice hotel!. It has the sphere and ambiance of a sort of hostel, which was very cute. The service was good: we asked for more pillows and we got some extra ones immediately. The hotel is literally next to Antwerp Central Station, and in a 5 minute walk you are in the shopping street. The bed was nice and the rooms very new, up to date, clean and cosy. We didn't choose for the breakfast but it smelled very good every morning. The hotel is very sustainable, which is a very innovative choice. We definitely would go back and recommend A-stay to others!

It is kind of a self-service hotel, fitting with the times that we live in with less human contact. Want a beer or coffee? Self service machines are available and happy to accept your creditcard. The concept gets to be problematic though when hotel staff is not answering the phone and when the hotel is not willing to help me out in an annoying situation. 49 out of 50 times, going to a hotel is about checking in and out. But every now and then you require a hotel to step up and help. In my case, I couldn’t go back to the hotel due to sickness (Covid), was hours away (The Netherlands) and had a small suitcase with a few things left in the room. I asked A-Stay to send my belongings to me by post. Instead I got a referral to a courier service. Unfortunately A-Stay failed this test, but I imagine it is coherent with a the self-service philosophy. Not to say that the staff wasn’t friendly, but sometimes you expect more than just a friendly check in and check out. This might be their policy, but it is something I disagree with. The hotel room was nice, good lighting, good beds. Pity that the room was very hot and the aircon didn’t work. The breakfast was alright but also lacking good vegan options. All in all, a nice looking hotel, friendly staff, but not a good experience.

We stayed at this hotel during the Tomorrowland festival in July with a group of friends. Although it was listed as a three-star hotel on the booking site, we were pleasantly surprised by the quality and atmosphere.||Our room was located on one of the top floors, offering stunning views from the windows. It was compact, stylishly decorated, and spotlessly clean. The space was used efficiently, making the most of every square meter.||The hotel offered breakfast and late-night snacks for purchase, and there was even a self-service beer tap — a fun and convenient touch! A cozy little backyard with a patio and hanging basket chairs added to the charm.||The location is unbeatable: the train station is conveniently just across the street, which played a big role in our decision to book. The staff were exceptionally friendly and helpful throughout our stay

The rooms are very modern. The lighting system is a bit tricky to use but funny. This hotel seems to be designed for young backpackers, which we liked. However, the noise between the bathroom and the room could be better insulated, as the door system isn’t very soundproof. Also, it’s not possible to turn on the light only in the bathroom. Overall, though, it was a nice experience.

Not impressed, not even from the beginning: the receptionist couldn’t find us in the system and said that they don’t work together with the service we ordered through. We pre paid our stay. The receptionist offered no help, just said that we should call the service ourselves to figure it out, there was not even a phone number to call. When she finally spelled our name correct, she found out that we actually were in the system. Maybe it could have saved some time if she had asked how to spell our name to begin with, we got nervous that we might have been scammed. All in all, not a very friendly beginning of our stay. Three elevators to 190 rooms on 12 floors - obviously a lot of waiting time by the elevators. At first glance, the room looked nice. Noticed a stain on the headboard, looked like some kind of bodily fluid, decided to ignore it and not touch it. The headboard and chair in the room was made of a fabric like wool, quite unsanitary to use that in a hotel, it’s not possible to clean it properly. Interesting with the light system in the room, you get to pick between 40 different colours or so - maybe they could have spent that money on bedside tables instead. Very small shower and toilet, that are part of the room and not in a desperate bathroom, divided by frosted glass from the bed, not much privacy there if you want that. Breakfast buffet was an absolute circus, very small buffet and two coffee machines of which one was out of order, for many people, again, the hotel has 190 rooms according to their website. A sign in the beginning of the buffet said to provide room number, but no one checked, anyone could have come from the street to eat there (and it looked like that was the case). Took forever to even get our breakfast due to the obviously long queue. Food was average. On our last day, my partner slept with their arm touching the headboard resulting in an arm smelling like literally unspeakable bodily fluids. I don’t even want to think about what happened there. After that, we checked the mattress, there was no protection under the sheet, so there was old yellow stains and a lot of hairs that definitely wasn’t ours. Would not recommend this hotel for obvious reasons. You could almost suspect that the good reviews is not from real hotel guests, it’s hard to imagine that anyone would give this five stars. Only positive thing to say is that it was a nice location close to the central station.

It was our first trip to Belgium and we loved our stay at A-STAY. We had an overnight flight and got to the hotel early but, the staff was so accommodating, saw we were tired and got us into our room early. I did not realize I had to reserve parking and the lot was full but, the staff directed us to Q-Park, across the street and we were able to access it for the 5 days we were there. The beds are comfortable, even the pull out that my 22 yr old son slept on. Everything was clean and well kept, nice esthetic with inviting, cozy, common areas to spend time in. Great location to the center of town too.

We had a perfect stay. Room is nice. Due to the different settings of the light great atmosphere. A little coffee-corner woukld be a plus. A great location to explore (also walking) the city. Staff very friendly.

I recently stayed at this hotel, and both my experience and the concerns raised in other reviews suggest that management is prioritizing profit under the guise of “eco-friendly” policies, while offering only superficial responses to feedback.||Room|Housekeeping was clearly inadequate. When I pushed the two single beds together on arrival, I found significant debris hidden underneath—an apparent attempt to sweep dirt out of sight rather than clean properly. I also placed an item on the room shelf only to have dust shower down when I retrieved it.||To my surprise, I discovered that rooms are cleaned only once every three days, with any more frequent service requiring an extra fee. This policy was not disclosed at the time of booking and is justified on-site as an “eco-friendly” measure.||There is no kettle in the room to make coffee or tea. Any coffee from the lobby outside of breakfast hours costs €3 per cup. Additionally, the only chair in my room had an unpleasant, stained seat, further suggesting poor maintenance standards.||Safety Box|The in-room safe was locked on arrival—a clear sign that housekeeping had not checked or reset it. When I asked the front desk to address this, staff removed the batteries in an attempt to unlock it. However, the safe completely locked itself, and remained unusable. This is a problem reported in online reviews, which management previously promised to resolve.||Elevators|The hotel has three elevators, but they are not properly coordinated. The one on the right operates independently of the other two. Not knowing this, guests often press one button and wait an excessive time, or press both buttons and cause elevators to stop unnecessarily, leading to delays and confusion.||Breakfast|Breakfast is priced at €19 but offers poor value. In addition to a limited selection, guests are apparently expected to clean their own tables using provided spray bottles and cloths.||Location|The hotel is indeed next to the railway station. However, any claim that it is near the city centre is debatable; for instance, it takes approximately 30 minutes on foot to reach the Grote Markt.