Kelsey
Google
I tried this place a handful of times about a year ago. The ice cream is good, though a bit pricey, but the lack of customer service really turned me off.
On my first visit, I waited in line for about 20 to 25 minutes, past the pickup window I had selected. On my second visit, I arrived two minutes late due to terrible traffic from across town and missed my pickup window. I asked for a refund, but the owner told me to come back to pick it up and refused to issue one. At the time, there was no mention of this policy on their website. I understand that I was late, but considering my previous experience of waiting beyond the scheduled time, a little flexibility would have gone a long way. This policy has been added to their website since, which is a step in the right direction. The whole interaction left a bad taste in my mouth and I haven’t been back since.
As a side note, I think this business model (no store front and scheduled pickup times) worked well during Covid, but it’s quite inconvenient now for everyone but the business owner.