Sela Guzman
Google
Very bad customer service
4th August, as a customer I went to buy something, and it happens, translation errors are normal, the guy who works there told me that it was a wool blanket however once I purchased it and went home, I translated the tag on google and realised it was cotton, I do not know these materials as I was buying my mum a gift,
As I went to return my item for a refund, the women, who’s name I didn’t get, but as a physical description, skinny, shaved head, white lady who worked there, started instructing me that she or her colleague did a mistake, in fact it was my mistake that I did not know how wool and cotton felt like,
The problem is, I asked the guy 3 times specifically if it was wool as my mum is looking for something like this, and I clearly mentioned that this price is very cheap compared to what I’ve been searching online. And bought it.
Even though this was the interaction and that rude lady who works there but definitely is a very unprofessional individual who does not know how to do her job yet alone speak to another human being in a unprofessional environment.
The guy next to her, admitted that it was a translation issue, and even when the guy said yes, I said this is wool. The women kept insisting she or her colleague did anything wrong because I should have known what wool feels like.
Because she was the only one who knew how to process the refund, she verbally said to me ‘I will not refund you’
Which then I told her I’ll get my refund from American Express and that the video I’m taking is enough evidence to get my refund.
I have taken the time out to write this paragraph, in hopes that, the business owner would see this, and do something about it because she is a very bad representation of your company, all she had to do was, refund me, which took 10 minutes because she was away, during work hours?? I guess that’s another thing manager should be aware of.
And if that lady is the business owner, as a business owner myself, I am certain her failure is in the near future.
Being a Karen goes both ways, however, I can be professional about it, goodbye, Karen
I’ll keep the video for 2-3 months just in case you try dispute this message
