AAMCAR

Best car rental agency in the city. Quick, uncomplicated, efficient, no hidden fees, mystery taxes, or confusing insurance. For tolls, you get an EZ pass, there is no upselling with other options. With the other big name agencies, you never know if the car you rented will be available, and there is always a risk that they will be sold out even if you get there on time, but AAMCAR always honors your reservation, and they don't try to push you into renting an EV. So glad I discovered AAMCAR.

Everything was fine except...I rented an SUV large enough to hold my full-size dog crate and my dog was never in the vehicle outside of the crate. I was charged $200 for "dog-hair cleaning". Perhaps there was some loose hair (but i never noticed any), nothing beyond any normal cleaning might need. Outrageous.

Once again, I rate Aamcar THE BEST neighborhood car rental business ever. We've been using them forever, but I'm finally writing a review. Friendly and convenient, good mid-week prices. You can drop off til 10pm on the same day to save yourself street parking. And best of all, I accidentally left my EZ pass on the dash of a recent rental and Charlie delivered it to me on his way home from work. How good is that? THANKS GUYS!!

Fabulous neighborhood operated car rental company. Professional and courteous staff who go above and beyond the call of duty. Last time I rented a car I did not have the correct charger for my phone for the car I was renting -- they loaned me one for my trip!

They gave me a defective cargo van that had "check engine light on" & couldn't complete my 24hr lease & finish move. I called the next day & the following day since the manager wasn't available. I was given an example of a McDonald's story how they don't give refunds. If this was a reputable car rental they would honor their agreement like, "Enterprise or Hertz" because that's how you build loyal customers that would want to keep doing business with them. Never again!!!! No good found a better car rental, CC Rental and there's more than one location in NYC.

Booked a car on 7/20/23 for a mid-August trip. Called on 8/15/23 two days before departure to see if I could extend the rental a day. They said the rental was cancelled because my destination was outside the tri-state area. They did not call or email about the cancellation beforehand. Had I not called early, I would have been left stranded without a vehicle. Only notice given is in fine print on booking confirmation via email. Fine print reads: "Many destinations are okay at higher rates. Talk to us and we will do our best to tailor a package that is just right for you." They refused to work with me to provide alternative arrangements or to tailor a package.

The reason I've chosen this rental company was that they were giving the best price for a van (10 persons) and was proposed under large rental companies. Rental was in the beginning of August 2022. Up to that fine, the rest was my most miserable rental. The van was full of scratches, it had thousands of kilometers of life, worn out tires, dirty inside with no comfort accessories for the drive. Driving this van, was an experience that from the first minute I wished to end. I was charged $1000 to my credit card without being asked, which was released after a week. All transactions were done on paper and there was no trace of computing in the company. The return of the vehicle was again done orally, although document was requested that the vehicle was delivered safely. Nothing to assure the customer. Finally, although the van was returned full in the tank, they charged me 50 $ extra. They said that the tank was not full and that they had to fill 5 gallons extra. Unfortunately for them, I had personally filled the tank, 10 miles away from their station and I was sure that they were cheating on me. I tried to speak to a manager, email them my complain but no answer … My case was forwarded for legal actions. Companies must take care their customer if they want to exist. Avoid this company

I love this agency. They guarantee you a car unlike national companies. Everything went smoothly with my booking 2 weeks ago and this weekend when I had a last-minute cancellation of my event they did not charge me despite having a 24/48 hour cancellation policy. Staff are competent and warm & I can't say enough good things!