A. M.
Google
First the good:
When spoken to, the hotel at least seemed to be trying to find a solution to something. It was also positive that I was allowed to change rooms twice at my own request (due to noise). That's the only reason there are two rating stars instead of one star.
Now what needs to be improved:
The most serious point I found was the dinner, which was usually served cold, which was really a big disappointment. It was completely unnecessary and inconsiderate to serve the guests the cold buffet. Some of the dishes were elaborately prepared and you actually wanted to look forward to them. But most of the food was cold even at the beginning of the buffet time, which I personally asked different employees (of different ranks) about on different days.
Under no circumstances can the hotel claim that it was unaware of the problem. I don't just think that the food being left out cold is an outrage, I also see it as an attempt to persuade guests to pay extra for a meal a la menu. When I was complaining, I was offered the option of making a plate full and then having it warmed up in the kitchen; what I got myself into. The initially cold food was at least lukewarm; but never hot. It really spoiled my appetite, which is why at some point I only ate cold starters there and then went out to eat straight away. None of the employees spoken to there (more than six people over time) even made an attempt to get the buffet warm and keep it warm, even though I made it clear that this was a general problem, not just consisted of a single evening.
Given the cold food, it is all the more astonishing that drinks are charged very high prices; for example, 7 euros for a 0.5 liter beer.
I therefore definitely do not recommend that anyone interested in traveling book half board, but rather breakfast. But the breakfast was also very disappointing, as you can see in the pictures. The exact same, very limited selection was served consistently for over two weeks. 1 type of sausage, 1 type of cheese, butter. Some of the sausage was so rancid that I wouldn't even have given it to the street dogs to eat. I was forced to shop at the supermarket and bring a bag of my own things with me to the hotel breakfast so that I could at least eat normally and have a bit more variety.
In the bathrooms (I saw three different ones) there is always mold-like discoloration somewhere in the tiles. Unfortunately, the rooms weren't always swept and cleaned well, so that on some days I had black feet from walking barefoot in my room.
Overall, the stay at Aanari Hotel could be much nicer if the staff put more effort into providing hot food at the evening buffet, breakfast selection and room cleanliness.
