sophie kells
Google
Didn’t have a great experience at a&o Salzburg.
Check in wasn’t till 3pm - standard, no worries - but when we got there at 3pm they said our room wasn’t ready even though I filled in all the required information prior to arrival. Plus, I thought that’s what a specific check in time was for? And the front desk staff were not very helpful or friendly - the one helping us didn’t communicate what was happening and left us pretty unclear on things.
Once we arrived and settled into the room - which was all good and had everything we needed - we discovered that we were to share a room with four middle aged men (we are two 21yo girls). So we felt pretty uncomfortable, especially cause there were no female only dorms option. Though it’s not a given, we expected maybe since the accommodation had hundreds of rooms and they asked for our age and gender, that they would place us in a room with people around our age and more of a mix gender wise.
At one stage, the power blew in our room, a guest went down straight away and told someone, but it wasn’t until an hour later that my travel friend went down and asked for us to change rooms since the power was still out and we weren’t comfortable sharing with four older men. They said there were no rooms available (again, hundreds of rooms at this place), and only then did they come up and fix the power.
Another thing was the guest kitchen was tiny and was meant to be shared with the entire building of guests.
I’m not the kind of person to review places, especially a hostel when I’m budgeting a trip, but we weren’t happy with the way we were treated and things could have easily been run a lot better.