Tobias Stenshagen
Google
The hotel was lovely situated with great views. The hotel was cozy and we had a nice couple of days in Sigtuna. In general the experience was delightful but a few things did not live up to the expected standards, which lowers the rating from 5 to 3 stars. More details below:
The service:
- In general the service was great (especially in front desk, during breakfast and at the bar), but with one significant exception. The 3 course dinner that we hade to pre-order was totally inflexible, even though we decided weeks ahead and was less than 10 people we all had to choose the same three course dinner, which resulted in half of our company having to eat dishes that they did not at all prefer. In addition to this the service within the restaurant was below expectations, especially considering the 5 star status. Orders were misplaced and people were forgotten when taking drink orders.
Regarding the rooms:
- In general the rooms were nice, however the quality differed a lot in terms of size, views and equipment depending on what room you got (even though they were all the same price category). Our room did not have an AC (which we would have needed given the temperature in the room), but some of the rooms did.
- In a five star hotel I would expect the rooms to be cleaner (we found hairballs in the corners, an dead bugs that was stuck in the blinds)
Apart from this, a great place to visit.