Errol
Google
Great food, coffee, tea & pastries all the time!
Abacookie is my all time favorite & the half chicken!
As of March 2025
As I was enjoing my coffee in another shop, I have decided to just share the feedback I had been holding for days now.
I’m writing to express our deep disappointment with the way we’ve been treated at abaca ayala, over the past few days. As long-time loyal customers—visiting this branch in Ayala almost daily and frequenting Abaca Seaside or Paseo on Mondays, Fridays, and weekends—we never expected to be made to feel unwelcome at a place we’ve supported for years.
Lately, our visits have been awkward, with staff seemingly trying to keep us from sitting in our usual outdoor spot, where we have always preferred to stay. Initially, we were asked to move to another table, which was just beside our usual one, with vague and inconsistent reasons such as:
1. Staffing issues – We were told no one could attend to that area, yet our table is actually closer to the door than the one they wanted us to move to.
2. Dust concerns – The claim that our table is dusty due to nearby construction, while the adjacent table was supposedly dust-free, seemed absurd.
3. Better service – We even tried offering solutions, like having a self-service system where customers could pay and order at the counter, but no one seemed interested in listening. Instead, we kept hearing, “Because the management said so. There is nothing we can do.”
We attempted to address this with Jody, Solamit, and Matthew, but unfortunately, our concerns were ignored. What’s even more disheartening is the way we were treated last week—being booted out like criminals or beggars from a coffee shop we have supported for years. A server named Mike approached & requested us to transfer saying “mo inform lang mi nimo sir na gipalagpas lang mo namo the past few days but dili na gyud pwede palingkoran diri na table” The experience was not only upsetting but also embarrassing.
We’ve always admired Abaca for the quality of its food, pastries and coffee—hands down, some of the best! But at the end of the day, no level of quality can make up for a lack of respect for loyal customers. It’s disappointing to realize that customer service, loyalty, and valuing people don’t seem to be a priority in your mission or core values.
Needless to say, I have changed my high rating to thw lowest possible as our experience no longer reflects the quality & service we once appreciated. i truly hope that mgmt re-evaluates how it treats its long-time customers as no business thrives by driving away the very people who have supported it for years!
