L N M.
Yelp
My first time at any Abaca Baking Company, and had an awful experience here at the Ayala Rustan's 2flr location. My wife texted to meet them (with two close friends) at this location. When I got there, they were already seated, so I sat down and started eating the 'siakoy' that I had brought with me. A staff came and informed our group that there's a corkage fee of 500 pesos. I said, I will go ahead and order from their menu, but was told that I still will be charged the corkage. I paid 500 pesos to eat my 18 pesos siakoy. Their sign was not placed on the table, it was on a shelf near the table, and if you have 20/20 vision, you can read it, no problem. The staff should have notified us of the sign when they noticed that I brought outside food, and warned me of it. I, then, asked to speak to the manager, hoping she would do the right thing, but did nothing to correct the situation. Their employees need customer service training and most importantly, learn how to think outside of the box. If I had brought a whole lechon, I would gladly pay the 500 pesos fee, but for crying out loud, it was an 18 peso siakoy. They simply could have asked me to step out and finished my siakoy outside. I will never be back. And thanks to social media, this review is for everyone to be warned that this place is not the friendliest. Take your business somewhere else. Btw, our group was told to set-up the two tables by ourselves. Poor, poor, poor customer service.
