Stegmann B.
Google
We did not stay at the hotel. this is only a review of the spa experience.
We were quite disappointed with our experience at Abalone Spa in Paternoster.
When we arrived, the towels provided before the treatment were already dirty. After the body scrub, we showered but were not given clean towels to dry ourselves, so we had to use our bathrobes instead. After that, we were made to sit and wait while the massage therapists cleaned the room and opened cupboards in front of us to prepare for the massage, which felt unprofessional and uncomfortable.
The massage room itself was very small for two massage tables. When our legs were being massaged, they sometimes touched the wall at the end, which was not relaxing at all. We were given warm sparkling water, which was odd and not very refreshing.
We also had to take all our personal belongings with us to the sauna, which is located outside, but there was no secure or proper place to store our items.
Overall, it was not a great experience and did not feel relaxing or well-managed. The staff were friendly, but unfortunately that alone was not enough to make up for the many issues.