Abaton Island Resort & Spa

When you walk into the foyer, it is breathtaking. Clean minimalist lines, clearly designed by someone at the top of their game. The resort is spectacular, perched above a rugged coastline, it truly is luxurious. Our room (with a private pool) was very good, great bed and very clean. The pool was very cold in September but it was nice to sit near it. Strange thing was there are dividers between the pools to provide privacy, but only on every second room. We found that a bit strange. The staff we encountered were great, yes service lacked occasionally, but overall we had nice people doing their best. The food was terrific, every meal we had there was excellent. The hotel is a fair way from the airport and is clearly the best place in the area. If you are planning on a lot of tours, it’s about 40 mins from the main city. Overall, beautiful place, just a few tweaks required.

It was a great setting, great atmosphere and the view of sunset. It was a wonderful experience. The staff were amazing, helpful and friendly. We had an amazing time. The time were amazing and delicious. The view of the sunset it was beautiful while drinking and had dinner. It was unforgettable experience. The staff surprised us at the end with the drink and I had a really great time. Xx

Firstly the good bits. Lovely airy pristine reception and communal areas. There are lots of spaces to sit outside or in and staff always on hand to look after you. The smell was so gorgeous that I brought a reed diffuser and room spray home with me. The staff are fantastic, nothing is too much trouble. My deep blue room looked over the sea, was spacious and fantastically decorated. Not sure about the bath next to the bed, but there is a separate shower room and loo. The pool area and gardens had masses of sunbeds available so no fight for one ever. The breakfast buffet was excellent with lots of choice including an a la carte selection. I was half board so had dinner as well. This could be taken in the buffet or by arrangement in one of the three a la carte restaurants. I ate in all and found the food very good indeed, especially Bony Fish. Service in all restaurants was super. Buddha bar, by the pool was great for drinks and also did food, which I did not try but the sushi looked good. Situated about a couple of miles out of Hersonissos center it was lovely and quiet, but walking into the town was an easy stroll. I was really well looked after by the staff and thoroughly enjoyed my stay.|Not so good bits. As the buildings all face North there was no sun on the balcony at all, but the view was lovely. Hotel supplied two vey small bottles of water each evening but any other water was charged at 5euros a bottle, not really acceptable at a 5 star hotel. There is tea and coffee facilities in the room with a small supply on arrival but I was charged 10 euros for three nespresso pods and 4 sachets of milk in the room when the first supply ran out. Again not acceptable for a 5 star resort. There is no evening entertainment so it seems most people go to theor rooms after dinner. The bar was very nice but very empty most evenings. There is really no beach to speak of so swimming was problematic. There was a jetty with a ladder into the sea but not for unconfident swimmers, A steep incline led down to a small public beach just out side the resort. Most people seemed to swim in the pool or not bother at all. The lack of accessible sandy beach was the main thing I missed. However I thoroughly enjoyed my 10 days a Abadon Island resort and spa.

Crete was our last destination of our 5 island hopping trip. We don't usually stay at such large complexes opting for smaller more intimate hotels. The site was massive and had everything you could want. The bedroom were large, well laid out and the beds were to die for....so comfy. They even offered you a choice of pillows. It had both pool and 'beach' sunbeds with the pool ones being the most popular. The buffet breakfast is outstanding, catering for everything from fish to bucks fizz! There were three restaurants on site as well as a large outdoor bar. We tried to book a meal at the meat restaurant but it was fully booked so we booked the following night. Although we ended up not eating there when I returned to cancel the booking the restaurant was half full and lacked any ambience. The steaks were hugely expensive some at 90 euros per 100 grms.|The downside to the resort is its location. Great if all you want to do is to stay at the resort but if you don't have a car you will either have to take a taxi or walk the 30 mins to the nearby bars / restaurants.|We were only there for 4 nights but our last night was spoilt by the room below us using their jacuzzi at 3am in the morning.

A very smart hotel with excellent sea views and a lovely main swimming pool. You can have room with its own jacuzzi and garden, or one with a plunge pool or a share infinity pool. The bath by the bed and open plan wash basin is a bit odd, and if you do feel like having a bath, it would take an absolute age to fill. The rooms are spotless but more attention to refilling teas coffee and replacement of towels would be better than the little treats left. We did not use the hotel for meals other than breakfast which was fabulous, a great range of food on offer. The only gripe about the pool area was that you had to use an app on your phone ( that didn't always work) or catch the attention of a server. The music was a little annoying and towers were not always available first thing, but on the whole, a great hotel.

This is a review of the WOW restaurant. It is based within this hotel complex and shares its facilitiies. It's a nice location in thevening but the food and service are not good. Especially considering the price. You won't get a meal for under £100 a head and probably will still leave hungry and disappointed. Its seems to survive on people not seeing through the pretension. Of course as the owner states in the response we knew it was going to be expensive as it is advertised online -there is no dishonesty on the website and the bill wasnt a shock (the service was). It was based on the website that we thought it would be suitable for a special occasion. Naturally this creates expectations which this restaurant falls well short, both on food and service and so it is worth restating that you will easily spend >£$€100 and still leave hungry. This is what the owners respone still doesnt understand and so i wouldnt expect any improvement on our experience

The hotel grounds and rooms are truly beautiful and absolutely at the level one would expect from a five-star hotel. Everything is well-maintained, tastefully designed, and you immediately feel comfortable upon arrival. The quality of the food, especially the breakfast buffet, is also excellent and leaves hardly anything to be desired. Unfortunately, the positive overall impression is overshadowed by the service. This was my second stay here – and just like two years ago, nothing has improved when it comes to the staff. At breakfast, you are seated at a table, but the employees come across as unfriendly, unmotivated, and completely lacking in attentiveness. A smile or a simple question about whether you would like another coffee or orange juice never happens. Drinks are brought once, and then you are left entirely on your own. Plates are often cleared away without even asking if you are finished, which feels intrusive and careless. Overall, the service there appears indifferent and annoyed. The situation at the beach is far from five-star standard. In theory, there is staff available to serve guests at the sunbeds – in practice, however, you constantly have to search for the responsible attendant. He is often nowhere to be found, hiding near the beach restaurant or occupied with his phone. Even when he does come by, he gives off the impression that serving guests is a burden. No proactive service is offered: neither beach towels nor help with opening the umbrella are provided unless you specifically ask for them. Everything must be requested – whether towels, drinks, or snacks. This makes the experience not only inconvenient but also frustrating, as you always have to take the initiative and walk around just to place an order. For a five-star hotel, this is simply unacceptable. We also addressed our concerns with the reception. While they did apologize, it did not feel like the feedback was taken seriously or that any genuine effort would be made to improve the situation. It came across more like a polite “yes, yes” to dismiss the complaint rather than a real willingness to act. Conclusion: The property, rooms, and food are outstanding and could provide a perfect stay. However, the staff often display a striking “don’t care” attitude, which seriously diminishes the overall experience. For a hotel that claims to be five-star, the service level is disappointing and falls short of expectations.

I rarely write poor reviews, but this one is deserving. The hotel poses itself as a five star resort and it has all the capabilities to do so. However the owner needs to take 95% of the staff fire them and hire somebody who actually knows what hospitality is. From cleaning staff forgetting to change bed sheets, to beach staff literally telling us to go get the towels ourselves as none are available near them. Layers of dust that are cm thick on the air fans in the room and “considerable forgetting cleaning staff” restocking our minibar that was half empty from the previous stay just so that we end up finding extra charge of these items that were restocked a day before we were about to check out. On our hotel bill. I saw breakfast staff checking their watch 5 minutes before breakfast was over to see if they would make me a coffee and I could go on…. All in all it’s a pitty to see a project that had heart and soul poured into it only to be devastated by lack of staff training and understanding what hospitality is. Definitely a once and never again. My suggestion… Spend your money somewhere else.