ABC-MART GRAND STAGE Ginza

I understand it is Japan so most people seem to wear much smaller sizes, but if you’re a man bigger than a US 10 you’re going to struggle finding even one pair of shoes in your size regardless of which branch you visit. My partner is size US13 and loved so many shoes but no one carried his size and they couldn’t tell us which stores did. It is really disappointing because a lot of the shoes seem to be Japan exclusives, at least we’ve never seen these varieties in Australia, and for him to find these shoes he can only buy them from Amazon Japan or StockX for 3x the price as ABC. For ladies, there are lot of good options. I am US8 and had no issue finding my size. I am very happy with my shoes but very sad my partner couldn’t buy literally anything. Stores are tourist friendly and offer tax free, service was friendly.

hello there, my husband and i were at ABC-MART GRAND STAGE at Ginza on 01/03/2026. We were served by Lazzit, his service was commendable but he gave us the wrong top. My husband tried on and selected a polo tee (picture in attached). However, what we brought home was a V-neck tee that my husband DID NOT even try on or selected. (You can check CCTV) Right now, we are already back in Singapore. We opened the bag to our shock of the wrong top. Is there any way you can help us?

I visited this branch as I know that they sell Red Wing Boots, Danner, and White’s. These brands are on the top floor. A good selection of current models for Red Wing, large variety for Danner and a flew mainstream boots from White’s. There are boot accessories as well. It’s a good one stop shop for leather care. However, staff wasn’t really interested in making customer feel welcome on the floor. Seems cold unlike the sneakers section. I asked a question and was answered by “No” but that’s it. There was no invitation to encourage me to look at other alternatives or ask questions. It will be the most expensive floor in the store with items that will remain in the shelves!

Great shop ever. I had been to many shops selling Redwing jn tokyo but i am confident this shop has many of them in stock! Nice clerks and their professionalism was impressive.

Had to leave a review here because of a rude Asian male staff. No service at all. We were about to purchase a pair of Fila but we saw there was some stains on the ones they brought out so we asked for a new one. Instead of a new box of shoes, a male staff just took the shoe one by one to exchange it. But the exchanged one still had some stains. We didn't buy that pair in the end. On the other hand, kudos to a foreign male staff. I went to look for another staff and asked for a new pair of Skechers and he bought out a new one immediately and was polite and friendly. If your rude staff is so anti-tourist, then he shouldn't be working in this tourist area. We went in wanting to shop but there was no service at all. We just wanted to ask for shoes to try on and new ones instead of the displayed ones like what a normal person would do but in the end, we were being treated in such a bad way. If it wasn't for the foreign staff, I would have left the store already without any purchase. Not recommending this store at all, go to another branch instead.

Great store and great staff! Forgot to get the members name but he was great on the tills! Great United fan as well :)

Date: 17/10/2025, 2.15pm Terrible customer service, seems like the staff (2 young male staff) don’t want to work. We did not expect them to serve us hand and foot, but they did not even attend to us or follow up, and replied to our questions rudely and with an attitude. Initially wanted to get a pair, but left the shop without any as that’s how bad it made me feel. Would probably be better if you’d visited the actual brand stores instead, more pleasant experience there.

The staffs’ attitude was very bad, I have foot pain issue and tried to look for shoes that could support my foot. I asked 2 staffs, the first person answered with a brand name, nothing else. Then the second one gave me a pair of NB but I said I have these yet they still could not help me. Immediately she gave up on helping me. Huh, only after 1 suggestion..???