Suhyoung J.
Google
I was really looking forward to visiting this museum, but unfortunately, my experience was quite frustrating. The entrance fee for foreign tourists was 5,000₸, which is ten times higher than the local rate of 500₸. I understand that some countries apply differential pricing, but this kind of extreme markup felt unfair and exploitative especially since the foreigner pricing was only displayed at the ticket booth, not online. I had done research in advance and wasn’t aware of this huge price gap, which felt intentionally hidden.
To make matters worse, the conditions inside were unacceptable. There was no AC even though it was 38°C outside, and the indoor environment was stifling. I was sweating so much that my back was completely soaked. The staff members were using brochures to fan themselves, clearly also struggling with the heat. On top of that, many of the exhibit rooms were dark, with no lights turned on, so I had to rely on faint sunlight through nearby windows to even see the artworks.
The exhibition itself was also disappointingly small. And due to the poor lighting and oppressive heat, I couldn’t even appreciate the pieces that were on display. It made me question what exactly I paid 5,000₸ for.
While I still love Kazakhstan and had many wonderful experiences here, this visit left a bad impression. It felt like foreign visitors were being treated as easy targets for inflated fees, without being offered the basic comfort or quality that should come with the price. I even saw other tourists at the ticket booth turn away once they saw the pricing.
I rarely leave negative reviews, but in this case, I feel compelled to say: not recommended. I have photos and videos that show exactly what I described; the heat, the darkness. I truly hope the museum reconsiders its pricing and facilities for the sake of future visitors.
P.S. they did start to turn on the lights(ridiculous to even mention) when I was leaving. English not provided or provided minimal which I think its close to nothing. So english reliant tourists, dont waste your money and time here..