Sharon W.
Yelp
I feel sorry for having to post a negative review because I believe that the food had good potential at this Cafe. We went for brunch on New Year's Day and ordered pretty standard fare (Eggs benny and french toast with grilled bananas...sort of our idea of benchmark menu items in a NZ cafe). We were the only customers on the front porch and it appeared that a few tables were filled in the back seating area. After waiting 35 minutes, we finally asked the waiter to check on our food. She commented that she had noticed that we had been sitting for quite some time with no food. After some time, she came back and said that our order would be up soon. After at least another ten minutes, my husband lost patience and asked once again after our food. After about 8 minutes, two plates were delivered, one bearing way overcooked eggs benny at room temperature and the other cold, dried out french toast. Obviously, the waiter or the Chef decided to just send out the food that we had ordered 45 minutes earlier, food that no doubt sat on the counter or under a heat lamp for much of that time. There was no attempt to apologize or ask if we wanted a refund or a chance to reorder. Perhaps our American accents (though we are New Zealand citizens) made the employees think that we didn't matter or wouldn't be likely to return or be in a position to recommend the cafe to friends. This position is most unfortunate at a time when any and every tourist should be treasured and appreciated. CoVid seems to have provided a convenient excuse for people to lose sight of what good service and excellent food should be. The Cafes that allow this slovenly approach will join the graveyard of failed businesses, already too abundant in New Zealand.