The Clock Towers

I recently stayed at fairmont at clock Towers and while the location and views are absolutely stunning, I cannot overlook the serious issues we faced during our visit. During our stay, we discovered cockroaches in our room. The hotel staff promptly sent someone to address the problem, but instead of accommodating us, they opted to spray the room with pesticides while my elderly parents were still inside. This is incredibly concerning, especially considering my father developed a reaction to the chemicals the following morning. When we informed the management of the situation, they suggested my father should make his own way to the hospital and did not offer us an alternative room or any medical assistance. This was not the level of care I expected from a hotel of this caliber. Additionally, I have reached out via email to express my concerns but have yet to receive any response. While I appreciate the beautiful setting, the handling of our situation and the lack of effective communication fell far short of expectations. I sincerely hope the management takes these issues seriously and works to improve their guest services. Unfortunately, I cannot recommend this hotel based on my experience.

The Kaaba Clock Tower offers breathtaking views of the Holy Kaaba and top-tier amenities. Its luxurious rooms, excellent service, and prime location make it ideal for pilgrims. However, it can be pricey and crowded during peak seasons. A remarkable experience overall.

We stayed at one of the hotels connected to the clock tower. Great location. Plenty of shops and good amount of restaurants. The lifts need improving as there are some that do not go to certain levels and some that did not work. Need better signs for toilets.

829 excellent service, room and bathroom cleaning staff was to a very good standard. Minutes from kaaba and breakfast was delicious. Fantastic view. Overall very satisfied and would recommend and visit again. Thank you for an amazing experience.

Visited multiple times but haven’t stayed. The experience is breathtaking and thrilling, with the stunning Masjid Haram right in front. The tower is a beauty, though it can be pricey. The mall downstairs has everything you need—convenient and luxurious! A must-see in Makkah.

Terrible Experience – Avoid This Hotel at All Costs! I am beyond disappointed with my stay at the Mövenpick Hotel in Saudi Arabia. From the moment we arrived, it was clear that this hotel prioritizes profit over honesty and customer service. Upon check-in, the front desk outright lied to us, claiming our payment didn’t go through, despite our credit card company confirming that no transaction was ever attempted. It was clear they canceled our reservation just to resell our rooms at a higher price. Only after multiple complaints did they reluctantly provide us with rooms—rooms that were far from acceptable. The rooms smelled awful, the towels were dirty, and the entire place felt unclean and neglected. To make matters worse, they overcharged us for cleaning and basic housekeeping services that should have been included. They also charged us extra for breakfast, despite it being part of our original booking. The staff was incredibly rude and unhelpful, making it clear they had no interest in resolving any of our issues. The hotel itself is old and poorly maintained, with bathrooms that reeked of urine—a smell they couldn’t remove even after multiple attempts at cleaning. This was an absolute nightmare of a stay. Avoid this place at all costs! There are plenty of better options where you won’t be treated with disrespect and scammed out of your money.

The mall is our go to spot. It’s spacious and has everything one need—clothes, perfume, toiletries, fruit, bags, wallets and more. I enjoyed some tasty food and delicious ice cream there

It was a wonderful stay at the clock tower, The staff were amazing, superb choice of food, the room was clean and spacious. It's location is perfect to visit the Karbba from and they have an entire floor as a mosque as well. Plenty of parking and underground shops too. Would highly recommend staying there.