Faryal Shahid
Google
Absolutely disappointed and heartbroken by my experience at Falcon Hospital.
I contacted them about my cat’s blocked bladder—a serious emergency. I was driving in from Dubai to Abu Dhabi, and clearly told them I could only reach after 6 PM. They confirmed it was fine under emergency hours and said it would cost around 275 AED for the visit and possibly around 3,000 AED for treatment, which I was ready to pay.
When I arrived, already stressed and scared for my cat, I asked to see the vet first. But instead of compassion, I was told bluntly by the receptionist to pay 3,000 upfront before the doctor would even see my cat. I asked how that was possible without even examining him—they had already made up the bill.
When the vet finally came out, his attitude was unbelievably cold and dismissive. He told me he “sees a thousand cases like mine every day” and refused to even touch my cat until I paid. I cannot express how awful that felt, standing there holding a suffering animal and being treated like a transaction.
And guess what? It wasn’t even what I feared. The condition was completely different. My cat is doing well now, but not because of their care—because I insisted on real answers and got him help. I ended up paying nearly 5,000 AED, and money wasn’t the issue—I was ready to do whatever it took.
But what I wanted was empathy, professionalism, and a vet who would talk to me like I was a human and my cat was a life—not a price tag.
Falcon Hospital failed me in every possible way that day.
You don’t treat pet owners like this in an emergency.
And you definitely don’t treat animals like that.