Maxi C.
Google
First time there was absolutely great, the waiter/chef there was kind and helped us navigate how to order. I can't gush more about the food. The broth perfectly coats the excellent noodles, and the overall package is so flavorful but not overpowering. I do need to make a note that will be relevant later that all the customers were tourist (all speaking Chinese), and they all needed help with the machine and where to line up.
However, my second experience later that week there really left a sour note. We came in the mid afternoon and there was no line. We ordered as usual and, seeing how there was no one else in line, went back to the machine to add a couple of add ons. We were there for maybe a minute translating the text on our phone, when the waiter/chef there (different waiter than the first visit) suddenly shouted at us that we are taking too long and to get out. I noticed that a single Japanese customer had just joined the queue. While he was forcibly ushering us out, I think he was trying to salvage the situation a little by trying to reassure us that we were going to be seated first anyways. I was extremely bewildered, and once the Japanese customer finished with the machine, he told me "now you can use the machine." Once I was back in line for a few minutes, he came out to take our tickets while also saying, "see, we are serving you first." I want to note that since he took our tickets only after everyone was done using the machine, logistically there is no point in having the Japanese customer go first. I'm trying to not see this as a xenophobic event, but the difference in service and respect is... quite apparent. I'm sure this is a small misunderstanding, but the experience does stand out compared to how welcoming every other restaurant has been that trip.