AC Hotel Berlin Humboldthain Park

Staying here currently for a few days. This is not a terrible property. It's very convenient to S and U Bahn. Food around the hotel is okay (but there's a lot better options 1 S Bahn stop away on Schönhauser Str). The FEX train stops here as well, which is fantastic. Where this hotel is lacking is in the details. The layout of the room works, but the tiny shower and bathroom are very impractical and I scratched myself a few times on the door handles. The bed is alright, but nothing great. The AC is not really functioning, but you can open the windows. Housekeeping is inconsistent. Still, this is better and nicer as opposed to the Moxy next door. For location alone, this place gets 2 stars. 1 star for the decent room.

This is a very nice, new and clean hotel. We were greeted by the very friendly and hospitable manager and offered complimentary coffee upon our arrival. We were pleasantly surprised at how upscale and modern the hotel was given the extremely reasonable rate (we booked about a week in advance). The showers in the bathroom are so nice! I am knocking off a star due to several issues. First, we arrived back to our room exhausted after a day of site-seeing so we showered and got into our pajamas. I knew we would need more bath gel for the next day, so we called to have some sent up, but the front desk replied "you can have it if you come down and get it." I found this rude, as usually they bring it up for you. We finally went down, still in our pajamas, and asked if we could also purchase water bottles. Unfortunately they do not sell water bottles and we were told we could get them next door at their affilate nightclub/bar "Moxy" or at their restaurant. It was late, and we felt weird being told to wander around in our pajamas for water. Most hotels have a selection of snacks and beverages available for purchase at the front desk. On the weekend, there was quite a bit of noise (music and yelling) from the nightclub at night when we were trying to sleep. Finally, we had to leave/checkout early in the morning. We asked for a prearranged taxi to the airport but were told someone would be at the front desk to push a button and a taxi would arrive in 3 minutes. We accepted, even though another staff member had said it was possible to prearrange a taxi. The next morning, there was no one at the desk when we were leaving. We called the phone line, and even knocked on the employee only door but there was no trace of any employee. Ultimately we had to call the taxi ourselves and were quite delayed getting to the airport. I still might recommend this hotel if you don't care about service and hospitality, as the beds were super comfy and the rooms are very clean (I am generally really grossed out by hotel rooms). However, just be sure to stock up on water and essentials from the nearby grocery stores (Rewe, dm, and Aldi are all within a 5 minute walk) and bring earplugs or a white noise machine!

The loudest hotel I have ever stayed at. We can hear the TV from the room next to us and people walking above us. Outside there is a busy street and a playground. There were also a lot of sirens. When our neighbor's TV got louder we called the front desk to ask if they would ask them to turn it down. They said no because night hours start at 10 and it was 9:05pm. They did not care that we had an early flight the next morning. It looks nice when you walk in but when you look closer a lot of things are broken. The table top was not connected to the base. There were small holes in the curtains. The windows didn't seem to close tightly. When we checked in they made it sound like breakfast was included with our room. But when we went to get breakfast they said we're not on the list and it's 18 euros per person. You can get breakfast for 1/4 of that at many of the nearby restaurants. Good showerhead and comfy pillows. Close to a train station. Those are the only nice things I can think of.

This hotel is new so they are still sorting a couple things out but the staff were wonderful! So friendly and attentive. We would come again in a heart beat.

Berlin was not only Amazing but this hotel was just as good. The front desk people were great and friendly and the bar staff were the best. Personally calling out Leo and Paula. They both made our stay amazing. they were friendly and willing to tell us hot spots to go. If I ever go back to Berlin i will be staying in that hotel! Thank you to the staff at the front and Leo and Paula! Thank you! PS they should get a raise!